Job summary
The Family Nurse Partnership Programme (FNP) is a national evidence-based programme that aims to improve the health and social outcomes for young expectant mothers and their babies from early pregnancy until their child is between 12-24 months old. The programme must be delivered in accordance with the license which requires replication of core model elements with a high regard for quality.
The post-holder will have a pivotal contribution to make in supporting the quality of the programme. The quality support officer is responsible for a wide range of quality support and administrative functions including data management of the local programme. The oversight of Family Nurse data collection, collation, input and analysis through quality checking of data in Turas, the Family Nurse Partnership Information System, is a critical element of this role. The role supports the supervisor and team in analysis of data to inform clinical practice and to demonstrate how the programme is being delivered at individual nurse and team level to support programme delivery.
Main duties of the job
The post-holder will have oversight of the team's data, working with the supervisor to ensure it is up to date and that reports are compiled for the advisory board, annual review and other relevant strategic forums, as required. Preparation for board meetings includes preparing meeting agendas, sending invites to board members, arranging meeting venues or co-ordinating virtual meetings and taking and distributing minutes. This data will be shared with senior managers, commissioners, boards and The National Unit. Therefore, accuracy and timeliness of data inputting is essential as well as competence with business systems and software packages.
Please see job description for further information.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
The post-holder will have a pivotal contribution to make in supporting the quality of the programme.Accountable to the FNP supervisor, the quality support officer is responsible for a wide range of quality support and administrative functions including data management of the localprogramme. The oversight of FN data collection, collation, input and analysis through quality checking of data in Turas the FNP Information System, is a critical element of this role. The role supports the supervisor and team in analysis of data to inform clinical practice and to demonstrate how the programme is being delivered at individual nurse and team level to support programme delivery.The post-holder will have oversight of the teams data, working with the supervisor to ensure it is up to date and that reports are compiled for the advisory board, annual review and other relevant strategic forums, as required. Preparation for board meetings includes preparingmeeting agendas, sending invites to board members, arranging meeting venues or co-ordinating virtual meetings and taking and distributing minutes. This data will be shared with senior managers, commissioners, boards and The National Unit. Therefore, accuracy and timeliness of data inputting is essential as well as competence with business systems andsoftware packages.Other elements of the role include office management to ensure the smooth running of the office which includes, managing provision of FNP materials and resources, liaison with clients and a wide range of FNP stakeholders.The post-holder will participate in FNP team meetings and training as per FNP licence and core model elements requirements and as agreed with the supervisor.To carry out this role effectively, the role holder should expect to work closely with members of the FNP team to facilitate effective co-working. This is a demanding role requiring high levelsof administrative and communication skills and the ability to work proactively as part of a team.The role is to some degree client and stakeholder facing, requiring a high level of interpersonal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, highly complex and confidential information.The role requires the post-holder to often work alone so will frequently be taking calls frommany different stakeholders. This requires a high-level capacity to communicate, manage sensitive, confidential information safely and to know when and how to liaise with the FNP team out in the field.The post holder requires a capacity to understand the therapeutic nature of FNP work and the level of risk the team can hold.
PRINCIPLE RESPONSIBILITIES1. To provide comprehensive, high level data, administrative and clerical support to theFNP team to a high level of quality.2. To offer the family nurses practical assistance in preparing for visits, for example byprinting and organising materials and resources, assembling equipment and kit for visits and activities. This includes physical and virtual resources.3. To set up and maintain efficient office support systems, ensuring that FNP materials and resources are reproduced in a timely manner and efficiently organised to enablemaximum clinical contact time for family nurses.4. To develop a good understanding of the importance of the clinical and performancereview requirements of the FNP Information System (Turas) and the local clinical recording systems.5. To have excellent knowledge of Turas reports and dashboards, supporting new team members in accessing and using the system effectively.6. To support the supervisor in analysing team data in Turas and clinical records to provide accurate and timely reports as required.7. To take a lead role in team data, role modelling a culture of learning and data analysis to support the whole team to use data effectively to inform clinical practice.8. To quality check data in Turas at regular intervals feeding back to the supervisor and team.9. To prepare and summarise data in preparation for standardised reports.
Further core responsibilities are outlined within the job description
Job description
Job responsibilities
The post-holder will have a pivotal contribution to make in supporting the quality of the programme.Accountable to the FNP supervisor, the quality support officer is responsible for a wide range of quality support and administrative functions including data management of the localprogramme. The oversight of FN data collection, collation, input and analysis through quality checking of data in Turas the FNP Information System, is a critical element of this role. The role supports the supervisor and team in analysis of data to inform clinical practice and to demonstrate how the programme is being delivered at individual nurse and team level to support programme delivery.The post-holder will have oversight of the teams data, working with the supervisor to ensure it is up to date and that reports are compiled for the advisory board, annual review and other relevant strategic forums, as required. Preparation for board meetings includes preparingmeeting agendas, sending invites to board members, arranging meeting venues or co-ordinating virtual meetings and taking and distributing minutes. This data will be shared with senior managers, commissioners, boards and The National Unit. Therefore, accuracy and timeliness of data inputting is essential as well as competence with business systems andsoftware packages.Other elements of the role include office management to ensure the smooth running of the office which includes, managing provision of FNP materials and resources, liaison with clients and a wide range of FNP stakeholders.The post-holder will participate in FNP team meetings and training as per FNP licence and core model elements requirements and as agreed with the supervisor.To carry out this role effectively, the role holder should expect to work closely with members of the FNP team to facilitate effective co-working. This is a demanding role requiring high levelsof administrative and communication skills and the ability to work proactively as part of a team.The role is to some degree client and stakeholder facing, requiring a high level of interpersonal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, highly complex and confidential information.The role requires the post-holder to often work alone so will frequently be taking calls frommany different stakeholders. This requires a high-level capacity to communicate, manage sensitive, confidential information safely and to know when and how to liaise with the FNP team out in the field.The post holder requires a capacity to understand the therapeutic nature of FNP work and the level of risk the team can hold.
PRINCIPLE RESPONSIBILITIES1. To provide comprehensive, high level data, administrative and clerical support to theFNP team to a high level of quality.2. To offer the family nurses practical assistance in preparing for visits, for example byprinting and organising materials and resources, assembling equipment and kit for visits and activities. This includes physical and virtual resources.3. To set up and maintain efficient office support systems, ensuring that FNP materials and resources are reproduced in a timely manner and efficiently organised to enablemaximum clinical contact time for family nurses.4. To develop a good understanding of the importance of the clinical and performancereview requirements of the FNP Information System (Turas) and the local clinical recording systems.5. To have excellent knowledge of Turas reports and dashboards, supporting new team members in accessing and using the system effectively.6. To support the supervisor in analysing team data in Turas and clinical records to provide accurate and timely reports as required.7. To take a lead role in team data, role modelling a culture of learning and data analysis to support the whole team to use data effectively to inform clinical practice.8. To quality check data in Turas at regular intervals feeding back to the supervisor and team.9. To prepare and summarise data in preparation for standardised reports.
Further core responsibilities are outlined within the job description
Person Specification
Knowledge and qualifications
Essential
- NVQ Level 3 or Equivalent
- Maths and English GCSE or equivalent GCSE level A-C (4-9)
- Evidence of continuous professional development
- ECDL and/or advanced keyboard skills
- A recognised secretarial qualification or minimum of 3 years' experience
Desirable
- Some understanding of the Family Nurse Partnership programme
- Children's health or social care knowledge
- Shorthand qualification
Experience
Essential
- Working in an office environment
- Proficient in using Word, Excel databases/systems
- Internet proficient
- E-mail proficient
- Clinical data inputting
Desirable
- Powerpoint/Publisher
- Creating tables/graphs to illustrate data
skills and competencies (demonstrable abilities))
Essential
- Report writing skills
- Proficient keyboard skills and pays attention to detail
- High level of written and verbal communication skills with the ability to demonstrate fluency, clarity and effectiveness
- Ability to manage, learn and adapt to clinical systems
- Time management skills and ability to prioritise effectively to meet timescales with minimum supervision
- Ability to problem solve
- Be able to work on own initiative
- Excellent team working skills
- Ability to deal with highly confidential client/staff information
Attributes
Essential
- Non judgemental
- Calm manner and a positive, supportive approach
- Warmth and flexibility
- Aligned to the values and principles of FNP
- Smart professional appearance
- Positive and respectful view of young parents
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
Person Specification
Knowledge and qualifications
Essential
- NVQ Level 3 or Equivalent
- Maths and English GCSE or equivalent GCSE level A-C (4-9)
- Evidence of continuous professional development
- ECDL and/or advanced keyboard skills
- A recognised secretarial qualification or minimum of 3 years' experience
Desirable
- Some understanding of the Family Nurse Partnership programme
- Children's health or social care knowledge
- Shorthand qualification
Experience
Essential
- Working in an office environment
- Proficient in using Word, Excel databases/systems
- Internet proficient
- E-mail proficient
- Clinical data inputting
Desirable
- Powerpoint/Publisher
- Creating tables/graphs to illustrate data
skills and competencies (demonstrable abilities))
Essential
- Report writing skills
- Proficient keyboard skills and pays attention to detail
- High level of written and verbal communication skills with the ability to demonstrate fluency, clarity and effectiveness
- Ability to manage, learn and adapt to clinical systems
- Time management skills and ability to prioritise effectively to meet timescales with minimum supervision
- Ability to problem solve
- Be able to work on own initiative
- Excellent team working skills
- Ability to deal with highly confidential client/staff information
Attributes
Essential
- Non judgemental
- Calm manner and a positive, supportive approach
- Warmth and flexibility
- Aligned to the values and principles of FNP
- Smart professional appearance
- Positive and respectful view of young parents
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
