Health and Wellbeing Coach

Job responsibilities

Role Specific Responsibilities:

1. Understand how the social determinants of health and health inequalities can impact health and wellbeing.

2. Understand models of prevention in relation to mental health and wellbeing.

3. Understand and apply evidence-based methods of support and appreciate the value of evidence-based methods in ensuring positive impact.

4. Provide 1:1 and group health coaching support for people with one or more long-term conditions or complex wellbeing presentations relating to social, economic, mental and physical health factors.

5. Collaboratively set meaningful and person-centred health and wellbeing goals and provide education and support through recognised behaviour change and self-management approaches to work towards these.

6. Support people to develop knowledge, skills and confidence in managing their own health and wellbeing, contributing to informed health and lifestyle decision making.

7. Empower individuals to become motivated for health and wellbeing self-management and the improvement of their own health and wellbeing outcomes.

8. Complete reports including service activity data, specified outcome measures, service user feedback and other relevant information to contribute to demonstrating the demand and impact of the health and wellbeing coaching role within the Social Model of Health.

9. Develop supportive transition pathways encouraging people to move on from The Life Rooms services to access community-based support, through community asset mapping and understanding of local health and wellbeing support services such as local authority and VCSE partnerships.

10. Work in partnership with VCSE organisations to understand their functions in order to support referrals and also to help shape partnership working and development of community assets.

11. Manage and prioritise a caseload in a timely manner in accordance with presenting needs and support required.

12. Adapt support provided to accurately reflect the capabilities of the service user in both 1:1 and group capacities.

13. Link with relevant clinical teams and health professionals where required to escalate health concerns for people presenting with health and wellbeing issues requiring clinical management and input. It is essential the postholder can recognise when to refer back to other health professionals/agencies when presenting needs are beyond the scope of the health and wellbeing coaching role.

14. Maintain effective communication and partnership working with Mersey care Clinical Teams, Primary Care Networks, and third sector organisations to ensure comprehensive support and responsiveness to presenting needs.

15. Ensure the role of the health and wellbeing coach is communicated to and understood by all relevant key stakeholders including individuals, carers, families, Mersey Care staff, primary care staff, VCSE partners and other health professionals/agencies.

16. Promote the health and wellbeing coaching role within The Life Rooms Learning Offer and support appropriate use to the service.

17. Attend curriculum governance meetings to ensure referrals received are appropriate and support provided is within service governance procedures.

18. Work as part of The Life Rooms Learning Team to advise on and facilitate health and wellbeing coaching group sessions within the remit of the health and wellbeing coaching role.

19. Liaise with the curriculum lead, operational delivery manager and quality improvement partner to understand and implement service development/improvement projects to ensure safe, effective and quality service provision.

20. Proactively identify and engage in personal development and training opportunities to ensure safe and effective service provision.

21. Follow all safeguarding and governance procedures local to The Life Rooms and Mersey Care NHS Foundation Trust, taking personal responsibility to ensure this is adhered to in day-to-day practice.

22. Ensure health coaching is accessible, person-centred, culturally competent and adapted to effectively meet the needs of individuals and provide effective service outcomes.

23. Carry out all line management duties for learning facilitators including supervision, sickness reporting, annual leave, expenses, effective application of HR policy, supportive and reasonable adjustments and personal and professional development.

24. Provide training to teams where required relating to the health and wellbeing coaching service.

25. Provide advice and guidance to teams relating to referrals and other service processes where required.

26. Support the development of a compressive standard operating procedure, service/activity risk assessment and process development.

27. Identify gaps in service provision and develop solutions to address these working collaboratively with the curriculum lead to implement in a safe and timely manner.

28. Demonstrate a flexible attitude and approach to working and be prepared to carry out other duties as may be reasonably required to ensure service provision and safety.

29. Contribute to the wider service aims relating to The Life Rooms Social Model of Health across the health and social care system.

30. Work across sites in the identified geographical area to deliver services.

31. Adhere to confidentiality at all times when working with individuals.

32. Utilise local systems to record and report on activity data.

33. Understand the importance of routine measurement of outcome data for those accessing support and its utilisation in supporting both individuals and the organisation overall to understand impact.

This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the postholder.

Qualifications

Essential

• oDegree in health/sports/nutrition/coaching related

Desirable

• oGP Exercise on Referral Qualification

Knowledge/Experience

Essential

• Knowledge of coaching skills and principles and application in practice
• Knowledge of motivational interviewing skills/principles
• Knowledge and experience of supporting behaviour change
• Knowledge of factors that effect health and wellbeing, including the social determinants of health and lifestyle factors
• Knowledge of population and public health priorities and initiatives such as improving wellbeing and preventing mental health problems, addressing the wider social determinants of health and wellbeing, reducing inequalities in health etc.
• Knowledge of primary care services
• Experience of designing, implementing and evaluating health and wellbeing programmes
• Experience of working on a 1:1 basis with individuals
• Experience of facilitating group sessions
• Knowledge of co-production
• Knowledge of personalised care
• Knowledge and experience of working with individuals with long term conditions
• Knowledge and experience of working with individuals with mental health and physical health conditions
• Knowledge of preventative health services and principles
• Knowledge of relevant VCSE organisations that can support with health and wellbeing issues
• Knowledge of the activity risk assessment process
• Experience of adapting activity to appropriately meet physical health ability/needs
• Experience of making reasonable adjustments for physical health needs
• Knowledge and experience of data collection, analysis and reporting to demonstrate impact of services
• Knowledge of service evaluation
• Awareness of cultural differences when supporting individuals to participate in physical activity
• Awareness of cultural differences and influences when supporting individuals in behaviour change
• Awareness of line management responsibilities
• Awareness of service process development
• Experience of managing conflicting demands of patient facing activity and administration duties
• Knowledge of adapting information and ensuring communication style suits different learning and intellectual needs

Desirable

• Previous experience in a similar health and wellbeing or physical activity role
• Knowledge of the use of PAR-Q in practice
• Knowledge of the application of evidence-based models to improve mental health.
• Experience of supporting transition from services to community assets
• Knowledge of learning styles and approaches
• Previous experience of line management
• Previous experience of service development

Skills

Essential

• Coaching skills/motivational interviewing skills
• Excellent communication skills
• Negotiation skills
• De-escalation skills
• The ability to support those in emotional or mental distress
• Understand how to support those considering self-harm, expressing suicidal ideation, or living in difficult circumstances.
• Group facilitation skills
• Ability to build effective working relationships with individuals on a 1:1 basis
• Data collection and reporting
• Line management
• Ability to work autonomously and as part of a team
• Time management
• Ability to manage conflicting demands
• Ability to manage caseload
• Emotional intelligence
• Activity Risk Assessment

Values

Essential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to individual needs
• Commited to equality and diversity
• Committed to the reduction of stigma, prejudice and discrimination
• Committed to tackling inequalites in health and wellbeing;
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).