Job summary
This is an exceptional opportunity to be part of an expanding clinical team that uses Telehealth Technology to prevent hospital admissions for those patients with chronic long term conditions.
The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. You will be providing clinical decision making, effective case management and advice and support for people over the phone from our Telehealth hub.
Applications are welcome from candidates who are RGN (Adult) qualified with NMC Registration and are able to demonstrate the following:
* A significant knowledge, understanding and experience of both health and social care services
* Experience of clinical leadership
* A working knowledge of EMIS and other NHS software packages/IT skills/Excel/Microsoft Teams would be an advantage.
The post would offer applicants an exciting opportunity to become part of the NHS health technology agenda.
Main duties of the job
The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. This requires generalist and specialist skills to assess and deliver care to patients with chronic illnesses in a call centre environment. The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. The post holder will be responsible for the supervision, teaching, and mentoring of other staff which may include students and health care assistants (HCA's)
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles
Job description
Job responsibilities
Key Duties
- To act as a professional role model at all times
- To develop and maintain expertise, practice and competence in the role of nurse advisor.
- To provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times
- To apply critical analysis to a range of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon advice given.
- To actively work independently and is responsible and accountable for managing own approach to workload, risk assessment and risk management.
- Competent communication skills are required to negotiate and provide support to patients. To utilise advanced listening and probing skills over the telephone when there no non-verbal cues.
- Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective response and delivery of care.
- Assist with setting objectives and performance targets in conjunction with team members.
- Assist the Clinical Manager and Administrator on audit within the service.
- Work with other agencies/health care professionals to identify pathways/services to prevent patients admission to hospital.
- To actively refer to appropriate clinician as necessary for advice but maintains accountability and responsibility for decisions made.
PROFESSIONAL
- To remain responsible for own self-reflection and personal development requirements to meet individual education and developmental needs in line with service requirements.
- To maintain high professional standards, within the NMC Professional Code of Conduct.
- Continue to extend the scope of own professional practice by improving and enhancing knowledge and competence.
- Develop standards of care, in conjunction with colleagues and demonstrate and encourage good practice.
- Meet the requirements of the Clinical Governance Agenda.
- Be responsible for ensuring all interventions/recommendations are recorded and documented.
EDUCATION
- Act as a mentor for other team members.
- Participate in Clinical Supervision.
- Participate in educational activities that support the development of the team and the induction of new staff.
- Knowledge of community services would be desirable.
Safeguarding Children and Vulnerable Adults
All Trust employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with and adherence to Trust Safeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.
Equality and Diversity
It is the responsibility of every member of staff to understand our equality and diversity commitments and statutory obligations under current equality legislation including the Equality Act 2010 and to:
- Act in ways that support equality and diversity and recognises the importance of peoples rights in accordance with legislation, policies, procedures, and good practice.
- Valuing people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising people expressed beliefs, preferences and choices in working with others and delivering appropriate services.
- Recognise and report behaviour that undermines equality under Trust policy.
- Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues.
- Acknowledge others different perspectives and recognise the diverse needs and experiences of everyone they come into contact with.
- With the support of managers develop an equality and diversity objective through the personal development review process.
Health and Safety
All staff will be expected to take responsibility for their own health and wellbeing, safety and security and assist in maintaining a healthy, safe and secure working environment for everyone. They must not intentionally misuse or interfere with anything provided in the interests of health and safety e.g. misuse of equipment. It is a legal requirement that all employees attend training provided by the employer and report to their manager without delay, any accidents, incidents, and defects in equipment, place of work or system of work which might endanger safety, health or security of which he/she becomes aware.
Data Protection
It is a requirement of employment within Mersey Care NHS Foundation Trust that all staff must comply with the obligation of confidentiality to person identifiable information. The Data Protection Act 1998 safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by MCFT to uphold the principles of the Act.
Freedom of Information
Act The Freedom of Information Act 2000 requires all public organisations to provide any member of the public, upon receipt of a written request, with the information they require, subject to certain exemptions. Every member of staff employed by MCFT must take responsibility for any request for information that they receive and respond in line with MCFTs Freedom of Information Policy and guidance.
All staff employed by MCFT must adhere to the standards of record keeping outlined in MCFTs Records Management Policy and guidance documents.
Appropriately qualified medical and non-medical prescribers will be supported by the Trust to maintain their competence and undertake relevant continuing professional development as identified in their Performance Appraisal. You are responsible for evidencing competence in relation to your prescribing. Qualified medical and non-medical prescribers are required to maintain the necessary standard of practice and failure to do so may result in the removal of prescribing responsibilities.
Job description
Job responsibilities
Key Duties
- To act as a professional role model at all times
- To develop and maintain expertise, practice and competence in the role of nurse advisor.
- To provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times
- To apply critical analysis to a range of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon advice given.
- To actively work independently and is responsible and accountable for managing own approach to workload, risk assessment and risk management.
- Competent communication skills are required to negotiate and provide support to patients. To utilise advanced listening and probing skills over the telephone when there no non-verbal cues.
- Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective response and delivery of care.
- Assist with setting objectives and performance targets in conjunction with team members.
- Assist the Clinical Manager and Administrator on audit within the service.
- Work with other agencies/health care professionals to identify pathways/services to prevent patients admission to hospital.
- To actively refer to appropriate clinician as necessary for advice but maintains accountability and responsibility for decisions made.
PROFESSIONAL
- To remain responsible for own self-reflection and personal development requirements to meet individual education and developmental needs in line with service requirements.
- To maintain high professional standards, within the NMC Professional Code of Conduct.
- Continue to extend the scope of own professional practice by improving and enhancing knowledge and competence.
- Develop standards of care, in conjunction with colleagues and demonstrate and encourage good practice.
- Meet the requirements of the Clinical Governance Agenda.
- Be responsible for ensuring all interventions/recommendations are recorded and documented.
EDUCATION
- Act as a mentor for other team members.
- Participate in Clinical Supervision.
- Participate in educational activities that support the development of the team and the induction of new staff.
- Knowledge of community services would be desirable.
Safeguarding Children and Vulnerable Adults
All Trust employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with and adherence to Trust Safeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.
Equality and Diversity
It is the responsibility of every member of staff to understand our equality and diversity commitments and statutory obligations under current equality legislation including the Equality Act 2010 and to:
- Act in ways that support equality and diversity and recognises the importance of peoples rights in accordance with legislation, policies, procedures, and good practice.
- Valuing people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising people expressed beliefs, preferences and choices in working with others and delivering appropriate services.
- Recognise and report behaviour that undermines equality under Trust policy.
- Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues.
- Acknowledge others different perspectives and recognise the diverse needs and experiences of everyone they come into contact with.
- With the support of managers develop an equality and diversity objective through the personal development review process.
Health and Safety
All staff will be expected to take responsibility for their own health and wellbeing, safety and security and assist in maintaining a healthy, safe and secure working environment for everyone. They must not intentionally misuse or interfere with anything provided in the interests of health and safety e.g. misuse of equipment. It is a legal requirement that all employees attend training provided by the employer and report to their manager without delay, any accidents, incidents, and defects in equipment, place of work or system of work which might endanger safety, health or security of which he/she becomes aware.
Data Protection
It is a requirement of employment within Mersey Care NHS Foundation Trust that all staff must comply with the obligation of confidentiality to person identifiable information. The Data Protection Act 1998 safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by MCFT to uphold the principles of the Act.
Freedom of Information
Act The Freedom of Information Act 2000 requires all public organisations to provide any member of the public, upon receipt of a written request, with the information they require, subject to certain exemptions. Every member of staff employed by MCFT must take responsibility for any request for information that they receive and respond in line with MCFTs Freedom of Information Policy and guidance.
All staff employed by MCFT must adhere to the standards of record keeping outlined in MCFTs Records Management Policy and guidance documents.
Appropriately qualified medical and non-medical prescribers will be supported by the Trust to maintain their competence and undertake relevant continuing professional development as identified in their Performance Appraisal. You are responsible for evidencing competence in relation to your prescribing. Qualified medical and non-medical prescribers are required to maintain the necessary standard of practice and failure to do so may result in the removal of prescribing responsibilities.
Person Specification
Qualifications
Essential
- Registered Nurse
- Relevant degree (or equivalent experience0
Desirable
- Management / Leadership qualification
- Mentorship qualification of equivalent
Experience
Essential
- Demonstrable post registration experience in primary care
- Autonomous practice
- Multi-disciplinary / interagency working
- Practice development
- Working across health and social care
Desirable
- Service / team leadership
- Using triage systems
Knowledge / Skills/ Abilities
Essential
- Assessment and managing care provision for older people
- Communication and presentation
- Negotiation and influencing
- Management of staff
- Prioritisation under pressure
- Making difficult decisions
- Dealing with complexity
- Computer and database literacy
- Clinical assessment
- Relevant legislation and policy for the provision of community health and social care
- Understanding of DoH recommendations on admission avoidance
- Understanding of the complexity of providing assessment and care for older people
- Able to demonstrate practical commitment to equal opportunity
- Motivated and ability to motivate team
- Innovative and flexible
- Able to constructively challenge and facilitate
Desirable
- Audit and research
- Teaching and assessing trained and unqualified staff and nurse learners
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Person Specification
Qualifications
Essential
- Registered Nurse
- Relevant degree (or equivalent experience0
Desirable
- Management / Leadership qualification
- Mentorship qualification of equivalent
Experience
Essential
- Demonstrable post registration experience in primary care
- Autonomous practice
- Multi-disciplinary / interagency working
- Practice development
- Working across health and social care
Desirable
- Service / team leadership
- Using triage systems
Knowledge / Skills/ Abilities
Essential
- Assessment and managing care provision for older people
- Communication and presentation
- Negotiation and influencing
- Management of staff
- Prioritisation under pressure
- Making difficult decisions
- Dealing with complexity
- Computer and database literacy
- Clinical assessment
- Relevant legislation and policy for the provision of community health and social care
- Understanding of DoH recommendations on admission avoidance
- Understanding of the complexity of providing assessment and care for older people
- Able to demonstrate practical commitment to equal opportunity
- Motivated and ability to motivate team
- Innovative and flexible
- Able to constructively challenge and facilitate
Desirable
- Audit and research
- Teaching and assessing trained and unqualified staff and nurse learners
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
