Mersey Care NHS Foundation Trust

Administrator

This job is now closed

Job summary

An exciting opportunity has arisen for an experienced Administrator to join the Intensive Support Function Team (ISF Team). This service will cover St Helens, Knowsley, Warrington and Halton Mid Mersey region.

The ISF Team is being implemented to help to improve the experience and outcomes for identified children and young people (CYP) on the Dynamic Support Databases (DSD) within the Mid Mersey region. The DSD is held by the Integrated Care Board (ICB) and is made up of CYP with a learning disability, autism or both who are at risk of an inpatient admission. This team will provide a designated resource to reduce / manage 'behaviours that challenge' in the community to keep CYP in the community with their families, reduce crisis and reduce admissions to acute settings and Tier 4 beds.

The successful applicant will be strong team player with a high level of organisational and interpersonal skills. They will be well organised and have the ability to work to competing deadlines and priorities. The post holder will be required to work flexibly, have the ability to establish good working relationships and deal with a wide range of professionals via telephone, written and face to face contact.

Main duties of the job

Daily retrieval of referrals received, opening, and uploading to Rio
Attending weekly MDT meeting with clinical team to review referrals, recording of minutes and action plan
Booking of appointments and diary management for Clinical team.
Sending appointment letters in a timely manner
Sending text messages for upcoming appointments where applicable
Telephone calls to and from service users, stakeholders, and outside agencies
Close working relationship with various internal teams and any other outside agencies
Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion
Daily maintenance of email inbox
Attending planned and ad hoc meetings to record minutes and disseminate to team
Responding in a timely manner to requests from Senior Leadership

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Date posted

14 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per anum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

350-CC6596611

Job locations

Manor Farm Primary Care Resource Centre

Manor Farm Road

Liverpool

L36 0UB

Job description

Job responsibilities

GENERAL

Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters and reports are accurately produced within agreed timescales, data is input to required standards, and an effective filing and retrieval system is maintained.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public.

Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary

Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Responsibility for the maintenance of client database including the collection of statistics.

Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution.

Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies.

Ensure appropriate records are maintained as directed by Line Manager.

Contribute to the ordering of stationery supplies and associated procedures

Participate in the provision of cover and support to colleagues as required.

Participate in the local induction process for new staff.

Participate in serious untoward incident investigations/reviews as required.

Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Contribute towards service improvement initiatives to enhance quality of patient care.

Provide information and support to service users/carers as appropriate.

Contribute to the continued improvement and quality of the Administrative Support Service.

Recognise and respond appropriately to urgent and emergency situations.

Contribute to the effective and efficient use of resources.

Understand and adhere to Trust policies, procedures and guidelines.

Report any concern regarding patient care to line manager.

To undertake any other delegated duties as appropriate and commensurate with the post.