Job summary
We have an exciting opportunity to join The Life Rooms as a Community Inclusion Worker for the Community Inclusion Team.
The Community Inclusion Team aims to enhance the inclusion and well-being of under-represented communities within Liverpool. The Team's scope involves collaborating with stakeholders, promoting diversity and equality, providing support services, and implementing strategies to create a more inclusive environment for all members of the community. The team works towards fostering a sense of belonging and acceptance for individuals of different backgrounds, abilities, and experiences.
The role of a Community Inclusion Worker is to facilitate knowledge of, and access to, health services for under-represented communities and service users across Liverpool. The Team works within The Life Rooms Social Model of Health to support diverse communities including asylum seekers and refugees to access health and wellbeing.
We would particularly encourage applicants who have experience working with Gypsy Roma Traveller (GRT) communities to support improving healthcare access.
Main duties of the job
1. Mersey Care NHS Foundation Trust as a leading provider of mental health care, addiction services, learning disability care and community services.2. Service users receiving a high-quality service and one which is free from stigma, discrimination and harm.3. Staff engaged with the delivery, innovation and continuous improvement of services to benefit service users.4. The Trust values of Continuous Improvement, Accountability, Respectfulness and Enthusiasm embedded across the division for all staff and evident to service users.5. The continued development of The Life Rooms Social Model of Health.6. Continued integration of the Social Model of Health across the wider health and social systems in Liverpool.7. Staff working co-productively and innovatively with local communities to support community capacity, personal and family resilience, earlier intervention promoting recovery, social inclusion and active citizenship for service users, carers, families and the local community.8. The delivery, recording and analysis of positive outcomes for individuals, communities and wider health and social systems as a result of engagement with the Social Model of Health.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
1. Support access to Primary Care services including registration, allocation & removal from GP lists; signposting to, & sharing of health information including dental & optical services with individuals and families from excluded communities.2. Support and facilitate access to help relating to health, including the co-ordination of health services at hostels and residences, meeting patients to help identify health needs and facilitating access to services, maternity grants etc.3. Undertake health promotion activity to excluded communities, working with clinical colleagues and in line with Public Health priorities which may be different for different communities. This will include advice relating to public health messages, health education strategies and screening programmes, working alongside the delivers of such services to ensure they are accessible to those they are aimed at and advising on cultural &/or faith sensitivities.4. Raise awareness of the service provided by both the Social Inclusion Team and the wider Life Rooms internally across the trust and amongst external organisations such as other NHS Trusts and GP practices.5. Assist with integration into local communities, including specific ethnic communities, sensitive to an individuals circumstances, values and beliefs, but also to the wider communities within the city and The Life Rooms.6. Assist in the development of community groups/activity within The Life Rooms to increase opportunities for social inclusion, cultural understanding and the sharing of skills.7. Devise, develop and deliver learning sessions to support the wellbeing and community integration of BAME, asylum seekers, refugees and other excluded communities.8. Responsible for the collection of information that contributes to service evaluation and audit, such as engagement and impact data, user feedback, and outcome measures.9. Support the development of culturally informed services through engagement and side by side working, based on co-production principles.10. Utilise information from a range of sources to develop and deliver health promotion sessions, including data, user feedback, local initiatives, partnership working and co-production.11. Support the development of partnerships with The Life Rooms to enable cross sector pathways to be created in order to increase and strengthen the opportunities for individuals accessing the service.12. Work alongside other agencies including the City Councils Asylum Support Team, the National Asylum Support Service (NASS) and the Initial Health Assessment Clinic (IAC) to ensure access to health services and support for asylum seekers to enable them to do so.13. Responsible for the creation of sustainable pathways into the Life Rooms services including learning and community activity and through signposting, and where necessary initially accompanying, to external partners able to support/advise them or expand their opportunities.14. Monitor and record the progress of individuals through their activity in relation to registrations and access to health services as well as other activity in line with KPIs and The Life Rooms Social Model of Health to enable the provision of activity framework data and outcomes data.15. Be responsible for identifying the needs of and supporting those from excluded communities in accessing services around areas such as housing and environmental health, nursery & school places, community and faith organisations, groups for refuges & asylum seekers, Liverpools voluntary sector. This will include accessing migration services should individuals wish to return to their countries of origin.16. Reporting any safeguarding issues ensuring concerns are acted upon appropriately and in a timely manner, including the completion of both internal and external records e.g., Pre-EHAT, DATIX etc.17. As a member of The Life Rooms teams contribute towards the development of the Social Model of Health and its evaluation.18. Be responsible for planning and delivering community engagement events tailored to needs of marginalised groups, to promote health, wellbeing, and access to services in a culturally informed way.19. Be an advocate for marginalised individuals and communities in ensuring equal and fair access to health and wellbeing services, in both primary and secondary care across the city.20. Create and deliver a suite of educational materials aimed at Asylum Seekers and Refugees to understand the NHS and health systems in the UK and how to access and navigate these to meet Health and wellbeing needs.21. Support families to understand the education system within the UK and support access to educational services as appropriate, including children and family services such Children and Young Persons services, Childrens Centres, and social care.
Job description
Job responsibilities
1. Support access to Primary Care services including registration, allocation & removal from GP lists; signposting to, & sharing of health information including dental & optical services with individuals and families from excluded communities.2. Support and facilitate access to help relating to health, including the co-ordination of health services at hostels and residences, meeting patients to help identify health needs and facilitating access to services, maternity grants etc.3. Undertake health promotion activity to excluded communities, working with clinical colleagues and in line with Public Health priorities which may be different for different communities. This will include advice relating to public health messages, health education strategies and screening programmes, working alongside the delivers of such services to ensure they are accessible to those they are aimed at and advising on cultural &/or faith sensitivities.4. Raise awareness of the service provided by both the Social Inclusion Team and the wider Life Rooms internally across the trust and amongst external organisations such as other NHS Trusts and GP practices.5. Assist with integration into local communities, including specific ethnic communities, sensitive to an individuals circumstances, values and beliefs, but also to the wider communities within the city and The Life Rooms.6. Assist in the development of community groups/activity within The Life Rooms to increase opportunities for social inclusion, cultural understanding and the sharing of skills.7. Devise, develop and deliver learning sessions to support the wellbeing and community integration of BAME, asylum seekers, refugees and other excluded communities.8. Responsible for the collection of information that contributes to service evaluation and audit, such as engagement and impact data, user feedback, and outcome measures.9. Support the development of culturally informed services through engagement and side by side working, based on co-production principles.10. Utilise information from a range of sources to develop and deliver health promotion sessions, including data, user feedback, local initiatives, partnership working and co-production.11. Support the development of partnerships with The Life Rooms to enable cross sector pathways to be created in order to increase and strengthen the opportunities for individuals accessing the service.12. Work alongside other agencies including the City Councils Asylum Support Team, the National Asylum Support Service (NASS) and the Initial Health Assessment Clinic (IAC) to ensure access to health services and support for asylum seekers to enable them to do so.13. Responsible for the creation of sustainable pathways into the Life Rooms services including learning and community activity and through signposting, and where necessary initially accompanying, to external partners able to support/advise them or expand their opportunities.14. Monitor and record the progress of individuals through their activity in relation to registrations and access to health services as well as other activity in line with KPIs and The Life Rooms Social Model of Health to enable the provision of activity framework data and outcomes data.15. Be responsible for identifying the needs of and supporting those from excluded communities in accessing services around areas such as housing and environmental health, nursery & school places, community and faith organisations, groups for refuges & asylum seekers, Liverpools voluntary sector. This will include accessing migration services should individuals wish to return to their countries of origin.16. Reporting any safeguarding issues ensuring concerns are acted upon appropriately and in a timely manner, including the completion of both internal and external records e.g., Pre-EHAT, DATIX etc.17. As a member of The Life Rooms teams contribute towards the development of the Social Model of Health and its evaluation.18. Be responsible for planning and delivering community engagement events tailored to needs of marginalised groups, to promote health, wellbeing, and access to services in a culturally informed way.19. Be an advocate for marginalised individuals and communities in ensuring equal and fair access to health and wellbeing services, in both primary and secondary care across the city.20. Create and deliver a suite of educational materials aimed at Asylum Seekers and Refugees to understand the NHS and health systems in the UK and how to access and navigate these to meet Health and wellbeing needs.21. Support families to understand the education system within the UK and support access to educational services as appropriate, including children and family services such Children and Young Persons services, Childrens Centres, and social care.
Person Specification
Qualifications
Essential
- Fluent in an identified language other than English
- Fluent second language English
- Community development or health related higher-level qualification at diploma level or equivalent relevant work/voluntary experience
- PTTLS
Desirable
- Public Health or Health Promotion Qualification
Knowledge
Essential
- Experience of working with minority groups and an understanding of how belonging to such a group can affect their everyday lives
- Have a working knowledge of process, policy and legislation relating to the Asylum Seeking and Refugee Pathway
- A good working knowledge of EDI policy and legislation
- Experience of health promotion and supporting patient activation
- Experience of working in and engaging with communities to identify and address health and wellbeing needs of the local population
- Experience of outreach or advocacy work
- Knowledge or experience of Primary Care services
- Knowledge of physical and mental health services and requirements for access
- An understanding of how mental and physical illness can impact upon the lives of individuals and their families and approaches or interventions which help
- Understanding of the current health and social care landscape and of relevant national policies and their local interpretation
- Experience of working in a multi-disciplinary team context
- Experience of multi-agency working including statutory and voluntary sector e.g., housing, education, health
- Experience of delivering personalised support that is culturally sensitive and competent
- Knowledge and experience of working with complex and distressed emotional and health needs
- Knowledge of prevention and population health approaches across the life course
- Knowledge of safeguarding procedures when working with asylum seekers and refugees, minority groups and children and families
- Knowledge of safeguarding practice in dealing with culturally specific issues such as FGM, human trafficking etc.
- Knowledge and experience of policy relating to prevention and population health with regard to the impact on health of marginalised communities
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Promotes, respect and dignity at all times
- A demonstrable commitment and clear motivation to work with people who find themselves severely marginalised and excluded from the mainstream community
- A commitment to safeguarding the health and well-being of individuals and communities
Skills
Essential
- Excellent communication skills, both written and oral
- Excellent I.T. skills
- Excellent documentation skills
- Ability to utilise IT systems to collect data and outcomes
- Excellent time management skills
- Ability to work across agencies and with professional health teams
- Ability to work under pressure and manage stressful situations
- Ability to work as a member of a team
- Ability to lead on projects
- Ability to work unsupervised and to make grounded judgements within agreed parameters of the role
- Ability to use tact and diplomacy when negotiating required outcomes with colleagues, partners, service users and members of the public
- The ability to learn and assimilate quickly in a variety of situations
- The ability and willingness to work flexibly to accommodate service need
- The ability to effectively articulate and promote The Life Rooms service and the Social Model of Health
Person Specification
Qualifications
Essential
- Fluent in an identified language other than English
- Fluent second language English
- Community development or health related higher-level qualification at diploma level or equivalent relevant work/voluntary experience
- PTTLS
Desirable
- Public Health or Health Promotion Qualification
Knowledge
Essential
- Experience of working with minority groups and an understanding of how belonging to such a group can affect their everyday lives
- Have a working knowledge of process, policy and legislation relating to the Asylum Seeking and Refugee Pathway
- A good working knowledge of EDI policy and legislation
- Experience of health promotion and supporting patient activation
- Experience of working in and engaging with communities to identify and address health and wellbeing needs of the local population
- Experience of outreach or advocacy work
- Knowledge or experience of Primary Care services
- Knowledge of physical and mental health services and requirements for access
- An understanding of how mental and physical illness can impact upon the lives of individuals and their families and approaches or interventions which help
- Understanding of the current health and social care landscape and of relevant national policies and their local interpretation
- Experience of working in a multi-disciplinary team context
- Experience of multi-agency working including statutory and voluntary sector e.g., housing, education, health
- Experience of delivering personalised support that is culturally sensitive and competent
- Knowledge and experience of working with complex and distressed emotional and health needs
- Knowledge of prevention and population health approaches across the life course
- Knowledge of safeguarding procedures when working with asylum seekers and refugees, minority groups and children and families
- Knowledge of safeguarding practice in dealing with culturally specific issues such as FGM, human trafficking etc.
- Knowledge and experience of policy relating to prevention and population health with regard to the impact on health of marginalised communities
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Promotes, respect and dignity at all times
- A demonstrable commitment and clear motivation to work with people who find themselves severely marginalised and excluded from the mainstream community
- A commitment to safeguarding the health and well-being of individuals and communities
Skills
Essential
- Excellent communication skills, both written and oral
- Excellent I.T. skills
- Excellent documentation skills
- Ability to utilise IT systems to collect data and outcomes
- Excellent time management skills
- Ability to work across agencies and with professional health teams
- Ability to work under pressure and manage stressful situations
- Ability to work as a member of a team
- Ability to lead on projects
- Ability to work unsupervised and to make grounded judgements within agreed parameters of the role
- Ability to use tact and diplomacy when negotiating required outcomes with colleagues, partners, service users and members of the public
- The ability to learn and assimilate quickly in a variety of situations
- The ability and willingness to work flexibly to accommodate service need
- The ability to effectively articulate and promote The Life Rooms service and the Social Model of Health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
