Job summary
The NHS Long Term Plan sets an ambition for all appropriate specialised mental health services and learning disability and autism services to be managed through Provider Collaboratives, with Lead Providers taking on a commissioning role. This requires a shift in processes, behaviours and culture with PCs undertaking the operational commissioning tasks with a strong clinical and user experience focus.
To support this shift in commissioning arrangements, the PROSPECT Lead Provider Collaborative commissioning team is seeking an individual who will lead our engagement with service users to ensure that their views and experiences are listened to and feed into the team's wider work and decision making.
Shortlisting planned for 31 May.
Interviews planned for 12 June.
Main duties of the job
The postholder will identify opportunities to enable service users, carers and members to be listened to and responded to as well as developing partnerships to plan, review and design service changes and improvements. This will include supporting the work around reducing health inequalities and inclusion of harder to reach groups of people for Cheshire and Merseyside patients, as well as leading on regional workstreams.
The role will also lead and build on the innovative approach to engaging, supporting and developing patients/service users and carer active involvement with the development of secure services. Thisincludes further development of Lived Experience roles and Experts by Experience engagement. The post holder will work closely with external stakeholders to develop PROSPECT's Engagement Strategy.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
To lead on developing and embedding the principles of co-production, ensuring that patients/service users and their families and carers can exercise their right to be involved in the planning, delivery and development of services.
To oversee and develop the strategic direction for developing opportunities for Service User Engagement and Experts by Experience to participate and contribute to PROSPECT commissioning activities.
To work with internal and external partners to progress the development of the Service User Engagement and Expert by Experience and peer worker workforce programmes.
To develop participation opportunities and support recruitment, training and skill development.
To work with partner organisations to develop and implement PROSPECTs Engagement Strategy.
To engage with external stakeholders on the development of services that incorporate coproduction.
Review current best practice for benchmarking initiatives, adopt where appropriate and develop new initiatives where gaps are apparent so that they can contribute to Quality Assurance and Improvement agendas across Cheshire and Merseyside.
To provide advice and support to the PROSPECT team on Involvement and Co-Production.
Work with internal and external stakeholders regarding Expert by Experience and peer worker developments and opportunities.
To develop innovative mechanisms to engage with seldom heard and hard to reach groups.
Please refer to the attached Job Description for a full list of duties and responsibilities.
Job description
Job responsibilities
To lead on developing and embedding the principles of co-production, ensuring that patients/service users and their families and carers can exercise their right to be involved in the planning, delivery and development of services.
To oversee and develop the strategic direction for developing opportunities for Service User Engagement and Experts by Experience to participate and contribute to PROSPECT commissioning activities.
To work with internal and external partners to progress the development of the Service User Engagement and Expert by Experience and peer worker workforce programmes.
To develop participation opportunities and support recruitment, training and skill development.
To work with partner organisations to develop and implement PROSPECTs Engagement Strategy.
To engage with external stakeholders on the development of services that incorporate coproduction.
Review current best practice for benchmarking initiatives, adopt where appropriate and develop new initiatives where gaps are apparent so that they can contribute to Quality Assurance and Improvement agendas across Cheshire and Merseyside.
To provide advice and support to the PROSPECT team on Involvement and Co-Production.
Work with internal and external stakeholders regarding Expert by Experience and peer worker developments and opportunities.
To develop innovative mechanisms to engage with seldom heard and hard to reach groups.
Please refer to the attached Job Description for a full list of duties and responsibilities.
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent level of experience of working at a senior level
- Evidence of knowledge of specialist mental health / Learning Disability / Autism acquired though experience or training
- Evidence of continuing professional development
Desirable
- Experience of project principles, techniques and tools such as Prince 2 and Managing Successful Projects
- Lived experience of secure mental health / learning disability / autism services
Knowledge/ Experience
Essential
- Expert knowledge on involvement and co-production
- Expert knowledge of peer working
- Proven track record and experience of working with patients/service users and carers, on an individual level and in co-production, participation and inclusion activities
- Demonstrable skills in effective leadership
- Able to manage change effectively and constructively
- Negotiation skills
- High level analytical skills with regards to the processing of complex information
- An in-depth understanding of a wide range of organisational and community cultures, developing plans and strategies with all stakeholders
- Fosters in others the willingness to contribute their best
- Develops others to grow their capacity and potential
- Ability to identify and employ mechanisms of clinical governance as appropriate, to support and maintain Expert by Experience practice in the face of regular exposure to highly emotive material and behaviour
- Exhibits and promotes respect for patients/service users, families and carers, individual staff and teams
- Experience of co-production with Experts by Experience and mental health/LDA professionals
- Extensive experience in the field of mental health/LDA, as a peer worker/ Lived Experience Practitioner or someone who is familiar with clinical practice
- Extensive experience of working with individuals with mental health issues and supporting them on their own recovery journey
- Project management experience and facilitating and managing change
- Experience of training and developing, including coproducing training sessions
- Dealing with challenging and complex situations and take meaningful action and to develop others to do so
- Extensive experience of relationship building and partnership working
- Experience of supervising and managing others
- Experience of working with families and carers, with a commitment to improving service's engagement
- Experience of developing and delivering new training for colleagues and experts by experience, and continuing professional development opportunities
- Experience of budgets and financial processes such as raising requisitions, purchase orders and receipts
Desirable
- Personal experience of living with mental health problems, learning disability or autism either as a patient/service user or carer/family member
- Extensive experience of project management, organisational change and cultural change
- Knowledge of quality improvement methodology
- Knowledge of coaching and supervision principles
- Experience of analysing complex data and using it to inform standards of care
- Experience of financial management
- Expert knowledge in recovery principles of mental health
Skills
Essential
- Expresses and articulates ideas in a manner that is appropriate, accurate and easily understood
- Ability to strive for excellence, to focus on what is important, and communicate achievements to all stakeholders
- Seeks to ensure the provision of a high quality service to service users, families and carers
- Co-produce service developments with service users, families and their carers
- Excellent oral and written skills
- Strong and effective networker, excellent interpersonal skills
- Develops and maintains productive working with internal / external stakeholders
- Establishes and communicates courses of action and targets to ensure achievement of objectives
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent level of experience of working at a senior level
- Evidence of knowledge of specialist mental health / Learning Disability / Autism acquired though experience or training
- Evidence of continuing professional development
Desirable
- Experience of project principles, techniques and tools such as Prince 2 and Managing Successful Projects
- Lived experience of secure mental health / learning disability / autism services
Knowledge/ Experience
Essential
- Expert knowledge on involvement and co-production
- Expert knowledge of peer working
- Proven track record and experience of working with patients/service users and carers, on an individual level and in co-production, participation and inclusion activities
- Demonstrable skills in effective leadership
- Able to manage change effectively and constructively
- Negotiation skills
- High level analytical skills with regards to the processing of complex information
- An in-depth understanding of a wide range of organisational and community cultures, developing plans and strategies with all stakeholders
- Fosters in others the willingness to contribute their best
- Develops others to grow their capacity and potential
- Ability to identify and employ mechanisms of clinical governance as appropriate, to support and maintain Expert by Experience practice in the face of regular exposure to highly emotive material and behaviour
- Exhibits and promotes respect for patients/service users, families and carers, individual staff and teams
- Experience of co-production with Experts by Experience and mental health/LDA professionals
- Extensive experience in the field of mental health/LDA, as a peer worker/ Lived Experience Practitioner or someone who is familiar with clinical practice
- Extensive experience of working with individuals with mental health issues and supporting them on their own recovery journey
- Project management experience and facilitating and managing change
- Experience of training and developing, including coproducing training sessions
- Dealing with challenging and complex situations and take meaningful action and to develop others to do so
- Extensive experience of relationship building and partnership working
- Experience of supervising and managing others
- Experience of working with families and carers, with a commitment to improving service's engagement
- Experience of developing and delivering new training for colleagues and experts by experience, and continuing professional development opportunities
- Experience of budgets and financial processes such as raising requisitions, purchase orders and receipts
Desirable
- Personal experience of living with mental health problems, learning disability or autism either as a patient/service user or carer/family member
- Extensive experience of project management, organisational change and cultural change
- Knowledge of quality improvement methodology
- Knowledge of coaching and supervision principles
- Experience of analysing complex data and using it to inform standards of care
- Experience of financial management
- Expert knowledge in recovery principles of mental health
Skills
Essential
- Expresses and articulates ideas in a manner that is appropriate, accurate and easily understood
- Ability to strive for excellence, to focus on what is important, and communicate achievements to all stakeholders
- Seeks to ensure the provision of a high quality service to service users, families and carers
- Co-produce service developments with service users, families and their carers
- Excellent oral and written skills
- Strong and effective networker, excellent interpersonal skills
- Develops and maintains productive working with internal / external stakeholders
- Establishes and communicates courses of action and targets to ensure achievement of objectives
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
