Job summary
The nursing team consists of band 5 and band 6 nurse advisors who triage calls and referrals from many service lines. We process all cases on Adastra and EMIS systems .
Nurse Advisor - This is a permanent position (37.5 hrs per week).
We interact with patients , relatives and other health care professionals including secondary care.
We clinically triageunplanned calls and are driven by performance supported by policies and processes in a call centre environment
Flexibility is essential as the Nursing Team operates Monday to Sunday including bank holidays between the hours of 8am and 8pm. The successful candidate must be able to work until 8 pm as required.
Main duties of the job
The role involves working as part of a clinical team that provides clinical support to numerous clinical services, including District Nursing, Palliative Care service, Intermediate Care and Primary and Secondary Care services within Liverpool, Sefton and Knowsley. Suitable applicants will have excellent communication and IT skills. Training will be provided.
The nurses to operate within a call centre environment providing clinical assessment and advice to patients and carers liaising with other health care professionals including GPs to ensure the patient accesses the most appropriate clinical pathway and supporting admission avoidance.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Please see the Job Description & Person Specification for main duties and essential requirements.
We also offer hybrid working following successful training & competence.
Job description
Job responsibilities
Please see the Job Description & Person Specification for main duties and essential requirements.
We also offer hybrid working following successful training & competence.
Person Specification
Qualifications
Essential
- Current NMC Registration
- Diploma/relevant experience
- Management / Leadership qualification
- ENB 998/mentorship qualification
Desirable
- Relevant degree
- District Nursing Dip
- A&E qualification
Experience
Essential
- Able to demonstrate evidence of managing patient care in the community
- Service / team leadership
- Autonomous practice
- Multi-disciplinary / interagency working
Desirable
- Practice development
- Working across health and social care
- Using triage systems
Knowledge / Skills / Abilities
Essential
- Assessment and managing care provision for older people
- Communication and presentation
- Negotiation and influencing
- Teaching and assessing trained and unqualified staff and nurse learners
- Management of staff
- Prioritisation under pressure
- Making difficult decisions
- Dealing with complexity
- In depth knowledge of the principles and practice of the NSF for Older People and associated policy
- Relevant legislation and policy for the provision of community health and social care
- Understanding of DoH recommendations on admission avoidance
- Understanding of the complexity of providing assessment and care for older people
- Able to demonstrate practical commitment to equal opportunity
- Team player
- Motivated and ability to motivate team
- Innovative and flexible
- Able to constructively challenge and facilitate
Desirable
- Computer and database literacy
- Clinical assessment
- Audit and research
Person Specification
Qualifications
Essential
- Current NMC Registration
- Diploma/relevant experience
- Management / Leadership qualification
- ENB 998/mentorship qualification
Desirable
- Relevant degree
- District Nursing Dip
- A&E qualification
Experience
Essential
- Able to demonstrate evidence of managing patient care in the community
- Service / team leadership
- Autonomous practice
- Multi-disciplinary / interagency working
Desirable
- Practice development
- Working across health and social care
- Using triage systems
Knowledge / Skills / Abilities
Essential
- Assessment and managing care provision for older people
- Communication and presentation
- Negotiation and influencing
- Teaching and assessing trained and unqualified staff and nurse learners
- Management of staff
- Prioritisation under pressure
- Making difficult decisions
- Dealing with complexity
- In depth knowledge of the principles and practice of the NSF for Older People and associated policy
- Relevant legislation and policy for the provision of community health and social care
- Understanding of DoH recommendations on admission avoidance
- Understanding of the complexity of providing assessment and care for older people
- Able to demonstrate practical commitment to equal opportunity
- Team player
- Motivated and ability to motivate team
- Innovative and flexible
- Able to constructively challenge and facilitate
Desirable
- Computer and database literacy
- Clinical assessment
- Audit and research
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
