Administrator

Job description

Job responsibilities

GENERAL

Provide an administrative, secretarial and clerical service to support the team members, ensuring that letters and reports are accurately produced within agreed timescales and data is input to required standards.

Effective liaison with multi-disciplinary staff/GPs/patients/carers/outside agencies ensuring accurate information is communicated as and when required.

To support MDT meetings for clinicians and take notes to ensure smooth running of the service.

Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary.

Responsibility for arranging clinics, booking appointments and associated data entry.

Responsibility for the maintenance of client database including the collection of statistics.

Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution.

Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies.

Ensure appropriate records are maintained as directed by Line Manager.

Contribute to the ordering of stationery supplies and associated procedures

Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Contribute towards service improvement initiatives to enhance quality of patient care.

Provide information and support to service users/carers as appropriate.

Contribute to the continued improvement and quality of the Administrative Support Service.

Recognise and respond appropriately to urgent and emergency situations.

Contribute to the effective and efficient use of resources.

Understand and adhere to Trust policies, procedures and guidelines.

Report any concern regarding patient care to line manager.

To undertake any other delegated duties as appropriate and commensurate with the post.

Person Specification

Qualifications

Essential

• yping/WP RSAIII or equivalent or demonstrable experience

Desirable

• GCSE Grade A-C English or equivalent
• ECDL
• NVQ3 Business Administration

Knowledge/Experience

Essential

• Experience of working in an office environment
• Arranging meetings and taking minutes
• Extensive knowledge of office procedures
• Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel

Desirable

• Audio Typing experience
• Experience of working within the NHS or related healthcare experience
• Experience of dealing with members of the public
• Awareness of Recovery Model
• Awareness of children/vulnerable adults guidelines

Values

Essential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Skills

Essential

• Good verbal and written communication skills.
• Good interpersonal and organisational skills
• Ability to work as member of a team
• Ability to develop, operate and maintain filing systems both manual and electronic
• Ability to develop effective interpersonal relationships with colleagues in the health care setting
• Ability to communicate effectively in a variety of settings
• Able to deal with sensitive issues with tact and diplomacy
• Able to present factual information and refer questions to others where appropriate
• Ability to prioritise own workload and work to defined timescales
• Ability to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Birch Unit, Peasley Cross Hospital

Marshalls Cross Road

St Helens

WA9 3DE

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)