Job summary
We have an opportunity for a talented individual to join our Administration Team based at Queens Drive Health Centre. The team support various Clinical and Administration Services within the Community Division.
Good organisation skills are required to support the services.
Working hours are 9.00am - 17:00 Monday to Friday.
Main duties of the job
To provide comprehensive, efficient and effective administrative service.
Using your organisational, administration and people skills, you will contribute towards an effective and consistent level of service.
Ordering stock, Uniforms and clinical and I.T equipment and co-ordinating collections.
To liaise with finance colleagues to ensure payments of invoices are processed within required timescales.
Managing a shared email account. Answering calls and queries from clinical managers.
Role model the values of the Trust - Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support.
Maintain their specific knowledge base and develop new skills.
Respect equality and diversity across all areas of working practice.
Take responsibility of the delivery of uniforms and equipment, and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
Update a weekly staffing rota for Integrated Care Nurses across the city.
Comply with all health and safety legislation and local policies and procedures.
Adhere to all organisational policies.
Have knowledge and understanding of technology in the workplace.
This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the post holder.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Provide comprehensive administrative support to teams.Use information systems with specific responsibility to ensure a high standard of information recording is maintained.Produce standardised computer generated reports and/or statistical information as requested by line manager.Type all correspondence relating to the team.Undertake general office duties, including ordering supplies and managing stock levels.Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.Transfer relevant information to all health and social care providers as requested by line manager.Input accurate and timely information required for audit purposes.Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.Be responsible for the opening and closing of buildings, if required.Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.Requirement to work from other bases within the organisation, if necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.The post holder shall as necessary provide cover for and undertake duties of absent colleagues.Assist with the training of new clerks within the service.* The post holder shall as necessary provide cover for and undertake duties of absent colleagues.* The post holder shall follow all the policies and procedures of the organisation.
Job description
Job responsibilities
Provide comprehensive administrative support to teams.Use information systems with specific responsibility to ensure a high standard of information recording is maintained.Produce standardised computer generated reports and/or statistical information as requested by line manager.Type all correspondence relating to the team.Undertake general office duties, including ordering supplies and managing stock levels.Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.Transfer relevant information to all health and social care providers as requested by line manager.Input accurate and timely information required for audit purposes.Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.Be responsible for the opening and closing of buildings, if required.Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.Requirement to work from other bases within the organisation, if necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.The post holder shall as necessary provide cover for and undertake duties of absent colleagues.Assist with the training of new clerks within the service.* The post holder shall as necessary provide cover for and undertake duties of absent colleagues.* The post holder shall follow all the policies and procedures of the organisation.
Person Specification
Qualifications
Essential
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- Computer Literate
Knowledge/Experience
Essential
- Previous healthcare clerical experience.
Skills
Essential
- Ability to plan, prioritise and schedule work
- Good keyboard skills
- Effective communication and interpersonal skills
- Ability to work with attention to detail.
- Ability to work effectively within teams
- Ability to work on own initiative
Person Specification
Qualifications
Essential
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- Computer Literate
Knowledge/Experience
Essential
- Previous healthcare clerical experience.
Skills
Essential
- Ability to plan, prioritise and schedule work
- Good keyboard skills
- Effective communication and interpersonal skills
- Ability to work with attention to detail.
- Ability to work effectively within teams
- Ability to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
