Job summary
We have an exciting opportunity for an experienced Business Support Manager with managerial responsibility for administration services at Rowan View MSU, Rathbone, Aspen Wood, LSUs, 36 Rodney Street and HMP Healthcare and a HMP Inpatient Unit.
The post holder will manage the delivery of operational administration, secretarial and clinical administration services within their areas of responsibility, ensuring the development of robust monitoring systems and day to day performance management of the administration teams, KPI, service and mandated compliance. The post holder will ensure the provision of a high quality administration service that meets the changing needs of the Secure Care Division.
Working days will be Monday to Friday 9am to 5pm.
Main duties of the job
This post requires a high level of confidentiality, accuracy, responsiveness to support the service. The successful candidate will have excellent organisational skills and be able to prioritise workloads on a daily basis to meet competing deadlines. The post holder will work closely alongside and deputise for the Capacity and Flow Manager, as required.
The post-holder will have excellent administration skills, organisational abilities, and interpersonal skills. They will be able to take an active lead to administratively support the Division, develop and provide training and presentations to staff groups and be familiar in exercising their own initiative.
The post holder will require knowledge and experience of overseeing training compliance and in ensuring that the Trust meets its KPIs. Oversight of systems and processes such as PACIS, Rio, CPA/CTRs, Discharge Information, Administration Management, supervising and supporting staff at Rowan View MSU, Rathbone and Aspen Wood, LSUs, 36 Rodney Street and HMP Health Care and HMP inpatient unit.
To have managerial responsibility for the Administration Teams they are responsible for providing operational and professional leadership, contributing to the overall success of the operational services within the identified areas. To design, update and maintain a range of project management tools including project plans, highlight reports, updates, risk, issue and change control.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
The post holder will be a strong team player with a high level of organisational and interpersonal skills. They will be well organised and have the ability to work to competing deadlines and priorities. The post holder will be required to work flexibly, have the ability to establish good working relationships and deal with a wide range of professionals via telephone, written and face to face contact.
The successful candidate will have a good knowledge of all Microsoft Office applications including Outlook, Word, Excel and PowerPoint and will have experience of using Service databases and clinical information systems.
The successful applicant will be motivated, responsive and committed to being part of a team that is dedicated to providing the highest possible standards of care to our patients.
The post-holder will have excellent administration skills, organisational abilities, and interpersonal skills. They will be able to take an active lead to administratively support the Division, develop and provide training and presentations to staff groups and be familiar in exercising their own initiative.
The post holder will require knowledge and experience of overseeing training compliance and in ensuring that the Trust meets its KPIs. Oversight of systems and processes such as PACIS, Rio, CPA/CTRs, Discharge Information, Administration Management, supervising and supporting staff at Rowan View MSU, Rathbone and Aspen Wood, LSUs, 36 Rodney Street and HMP Health Care and HMP inpatient unit.
To have managerial responsibility for the Administration Teams they are responsible for providing operational and professional leadership, contributing to the overall success of the operational services within the identified areas. To design, update and maintain a range of project management tools including project plans, highlight reports, updates, risk, issue and change control.
Job description
Job responsibilities
The post holder will be a strong team player with a high level of organisational and interpersonal skills. They will be well organised and have the ability to work to competing deadlines and priorities. The post holder will be required to work flexibly, have the ability to establish good working relationships and deal with a wide range of professionals via telephone, written and face to face contact.
The successful candidate will have a good knowledge of all Microsoft Office applications including Outlook, Word, Excel and PowerPoint and will have experience of using Service databases and clinical information systems.
The successful applicant will be motivated, responsive and committed to being part of a team that is dedicated to providing the highest possible standards of care to our patients.
The post-holder will have excellent administration skills, organisational abilities, and interpersonal skills. They will be able to take an active lead to administratively support the Division, develop and provide training and presentations to staff groups and be familiar in exercising their own initiative.
The post holder will require knowledge and experience of overseeing training compliance and in ensuring that the Trust meets its KPIs. Oversight of systems and processes such as PACIS, Rio, CPA/CTRs, Discharge Information, Administration Management, supervising and supporting staff at Rowan View MSU, Rathbone and Aspen Wood, LSUs, 36 Rodney Street and HMP Health Care and HMP inpatient unit.
To have managerial responsibility for the Administration Teams they are responsible for providing operational and professional leadership, contributing to the overall success of the operational services within the identified areas. To design, update and maintain a range of project management tools including project plans, highlight reports, updates, risk, issue and change control.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience
- Evidence of continuing professional development
Desirable
- Business or Finance Qualification
Knowledge and Experiance
Essential
- Experience of leadership and management
- Proven management techniques e.g., change management and service redesign
- Experience of working at an operational and/or strategic level
- Involving service users in service planning and review
- Successful management of projects
- National policy on the NHS
- Familiarity with NHS planning processes
Desirable
- Significant demonstrate senior management within the NHS
- Involvement with mental health and learning disability services
- Successful use of service review and redesign techniques
- National policy on mental health and learning disabilities
Skills
Essential
- Ability to work independently and at a high level
- Ability to think innovatively and generate realistic operational and strategic solutions
- Flexibility to recognise the need for change and adapt accordingly
- Excellent communication skills written, interpersonal skills, oral and presentational in both small and large group settings
- Ability to influence and to develop creative solutions to problems.
- Ability to write concise and clear reports
- Project management skills
- Commitment to working with service users and carers.
- Flexible working approach
- Organisational skills
- Tenacity/determination
- Ability to think at both strategic and operational level
- IT Skills
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience
- Evidence of continuing professional development
Desirable
- Business or Finance Qualification
Knowledge and Experiance
Essential
- Experience of leadership and management
- Proven management techniques e.g., change management and service redesign
- Experience of working at an operational and/or strategic level
- Involving service users in service planning and review
- Successful management of projects
- National policy on the NHS
- Familiarity with NHS planning processes
Desirable
- Significant demonstrate senior management within the NHS
- Involvement with mental health and learning disability services
- Successful use of service review and redesign techniques
- National policy on mental health and learning disabilities
Skills
Essential
- Ability to work independently and at a high level
- Ability to think innovatively and generate realistic operational and strategic solutions
- Flexibility to recognise the need for change and adapt accordingly
- Excellent communication skills written, interpersonal skills, oral and presentational in both small and large group settings
- Ability to influence and to develop creative solutions to problems.
- Ability to write concise and clear reports
- Project management skills
- Commitment to working with service users and carers.
- Flexible working approach
- Organisational skills
- Tenacity/determination
- Ability to think at both strategic and operational level
- IT Skills
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
