Job summary
Community Care Division, Sefton Place has an exciting opportunity providing leadership and oversight to our clinical teams, working in partnership with service users, carers and other key stakeholders to ensure effectiveness of outcomes.
Our staff deliver community health services to people in their own homes, in locations including health centres and clinics, NHS Walk-In Centres and older adults intermediate care is provided at several facilities across the Division. We also deliver specialist dental health care and therapy services.
As a key member of the Senior Management Team the post holder will be expected to contribute to the overall success of operational services delivery in their area which meets the trusts objectives and targets.
The successful candidate will provide leadership and support to the Community Care Divisional Senior Management Team in the delivery of an effective and efficient operational services structure meeting the trust's strategic objectives.
The post holder will be responsible for the management of the operational teams ensuring effective utilisation and distribution of resources across all areas. Key to this role will be the delegated responsibility for budgetary management, all aspects of quality and performance management and provide advice and feedback to the Senior Management Team on service specific issues.
Main duties of the job
To ensure systems and processes are in place to provide line management to support operational services staff across the Community Care Division and ensure effective recruitment, training and development of this staff group.
To provide direct operational management of key identified staff members and other groups of staff.
To implement and monitor service redesign and transformation across the service line operational services at pace ensuring no unintended adverse consequence arise and transformational activity achieves successful outcomes.
To develop systems at a team level that promotes clear communication between staff and management.
To identify resources that are required to provide the services on a day-to-day basis and to develop plans for strategic development in the service and financial framework and over the longer term.
To contribute to service and corporate budgeting processes with delegated authority to manage financial and human resources to ensure the maximum benefit to service users and service delivery
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together
Job description
Job responsibilities
The Operational Services Manager will support the Clinical Services Manager in the effective management and deployment of operational services across the Community Care Division.
The post holder will ensure that a consistent approach to the delivery of high-quality effective services is taken which is underpinned by standardised processes and protocols.
PRINCIPLE RESPONSIBILITIES for the post include:
1. To ensure systems and processes are in place to provide line management to support operational services staff across the Community Care Division and ensure effective recruitment, training and development of this staff group.
2. To provide direct operational management of key identified staff members and other groups of staff.
3. To implement and monitor service redesign and transformation across the service line operational services at pace ensuring no unintended adverse consequence arise and transformational activity achieves successful outcomes.
4. To develop systems at a team level that promotes clear communication between staff and management.
5. To identify resources that are required to provide the services on a day-to-day basis and to develop plans for strategic development in the service and financial framework and over the longer term.
6. To contribute to service and corporate budgeting processes with delegated authority to manage financial and human resources to ensure the maximum benefit to service users and service delivery.7. Lead the teams in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies considering best practice and current options and ultimately making decisions in the best interest of the project.
Job description
Job responsibilities
The Operational Services Manager will support the Clinical Services Manager in the effective management and deployment of operational services across the Community Care Division.
The post holder will ensure that a consistent approach to the delivery of high-quality effective services is taken which is underpinned by standardised processes and protocols.
PRINCIPLE RESPONSIBILITIES for the post include:
1. To ensure systems and processes are in place to provide line management to support operational services staff across the Community Care Division and ensure effective recruitment, training and development of this staff group.
2. To provide direct operational management of key identified staff members and other groups of staff.
3. To implement and monitor service redesign and transformation across the service line operational services at pace ensuring no unintended adverse consequence arise and transformational activity achieves successful outcomes.
4. To develop systems at a team level that promotes clear communication between staff and management.
5. To identify resources that are required to provide the services on a day-to-day basis and to develop plans for strategic development in the service and financial framework and over the longer term.
6. To contribute to service and corporate budgeting processes with delegated authority to manage financial and human resources to ensure the maximum benefit to service users and service delivery.7. Lead the teams in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies considering best practice and current options and ultimately making decisions in the best interest of the project.
Person Specification
Qualifications
Essential
- Appropriate professional qualification at degree level or equivalent level of experience as Registered Nurse/AHP/Social Worker where appropriate
- Master's degree or evidence of working towards
Desirable
- PRINCE 2 qualification
- Leadership or management qualification
Knowledge
Essential
- Minimum of 3 years senior management experience in a large complex organisation
- Experience of leadership and management of complex change management programmes
- Experience of successfully defining, managing and leading change initiatives to support organisational changes
- Good understanding of workforce development
- Experience and ability to work under pressure and meet competing deadlines
- Knowledge of developments in mental health policy and legislation
- Experience of successfully engaging multi-disciplinary teams
- Expertise in managing people, managing conflict and balancing demand for resources with availability and prioritisation of same
Desirable
- Experience in a care giving setting
- Evidence of presentation skills
Person Specification
Qualifications
Essential
- Appropriate professional qualification at degree level or equivalent level of experience as Registered Nurse/AHP/Social Worker where appropriate
- Master's degree or evidence of working towards
Desirable
- PRINCE 2 qualification
- Leadership or management qualification
Knowledge
Essential
- Minimum of 3 years senior management experience in a large complex organisation
- Experience of leadership and management of complex change management programmes
- Experience of successfully defining, managing and leading change initiatives to support organisational changes
- Good understanding of workforce development
- Experience and ability to work under pressure and meet competing deadlines
- Knowledge of developments in mental health policy and legislation
- Experience of successfully engaging multi-disciplinary teams
- Expertise in managing people, managing conflict and balancing demand for resources with availability and prioritisation of same
Desirable
- Experience in a care giving setting
- Evidence of presentation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
