Mersey Care NHS Foundation Trust

Admin Clerk

This job is now closed

Job summary

Admin & clerical support sites within the Sefton Place Community as part of the Clinic Administration Team for Mersey Care NHS Foundation Trust.

We have an opportunity for a 30 hr admin & clerical person to join the District Nurse Team based at Bootle / Sefton Road. This will be over 5 days and shifts will be discussed at Interview.

You will be the first point of contact for patients and other health professionals. The role is fast paced in a busy office environment. You will need to be professional and empathic in dealing with some sensitive issues from patients. Ideally you will have NHS experience and the initiative to ensure the patient's needs are met. You will work closely with the district nurses in utilising the electronic system to ensure patient schedules are correct. Input and update data in line with policy and procedure. Be responsible for ensuring all admin work is completed in a timely manner. We operate a paper light system, therefor the need for I.T. skills in important.

This post is subject to a standardDisclosure and Barring Service (DBS) Check. This post is subject to a standardDisclosure and Barring Service (DBS) Check.

Shortlisting is planned for 31st October 2023

Interviews are planned for 7th November 2023

Main duties of the job

The successful candidate will be required to possess good knowledge of verbal and written communication skills, in order to liaise with Service Users on a daily basis and with a wide range of staff both internal and external to take messages, deal with enquiries and pass on accurate information.

The successful candidate will also deal with all forms of communication, e.g., letters, memos, emails, and telephone calls. You will need to have the ability to work independently and as part of a team.

The successful applicant will have knowledge of office procedures and be familiar with Microsoft Office, previous experience of working in an office environment, data input skills and the ability to priorities own workload and work to defined timescales; previous experience within a health care environment would be desirable.

You will be responsible in your role to book appointments and any associated data entry including the retrieval and maintenance of patient records.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so

Date posted

19 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

350-COM5738913

Job locations

Bootle Clinic / Sefton Road Clinic

Sefton Place

Liverpool

L20 3RF

Job description

Job responsibilities

Act as first point of contact for all telephoneenquiries, ensuring that messages are forwarded to theappropriate persons and visitors are welcomed to thedepartment.
Provide an effective clerical service to support the team,including photocopying, typing, data input, and maintenance ofan effective filing and retrieval system.
Attending patients, including rescheduling and reappointing when required on the Trust IT system.
Effective liaison with multi-disciplinary staff/patients/carers/ outside agencies ensuring communication of accurate, sensitive and complex and confidential information as and when required.
Ensure appropriate records are maintained and updated in line with Trust Procedures.
Contribute to the ordering of stationery supplies and associated procedures
Responsible for the processing of all incoming and outgoing mail as directed by Line Manager.
Participate in the provision of cover and support to colleagues as required. To work in a flexible manner when cover is required Borough Wide.

Job description

Job responsibilities

Act as first point of contact for all telephoneenquiries, ensuring that messages are forwarded to theappropriate persons and visitors are welcomed to thedepartment.
Provide an effective clerical service to support the team,including photocopying, typing, data input, and maintenance ofan effective filing and retrieval system.
Attending patients, including rescheduling and reappointing when required on the Trust IT system.
Effective liaison with multi-disciplinary staff/patients/carers/ outside agencies ensuring communication of accurate, sensitive and complex and confidential information as and when required.
Ensure appropriate records are maintained and updated in line with Trust Procedures.
Contribute to the ordering of stationery supplies and associated procedures
Responsible for the processing of all incoming and outgoing mail as directed by Line Manager.
Participate in the provision of cover and support to colleagues as required. To work in a flexible manner when cover is required Borough Wide.

Person Specification

Qualifications

Essential

GCSE/NVQ2 or equivalent, or equivalent work based experience
Computer literate

Skills

Essential

Ability to plan, prioritise and schedule work
Good keyboard skills
Effective communication and interpersonal skills
Ability to work with attention to detail.
Ability to work effectively within teams
Ability to work on own initiative

Knowledge/ Experience

Desirable

Previous healthcare clerical experience.

Person Specification

Qualifications

Essential

GCSE/NVQ2 or equivalent, or equivalent work based experience
Computer literate

Skills

Essential

Ability to plan, prioritise and schedule work
Good keyboard skills
Effective communication and interpersonal skills
Ability to work with attention to detail.
Ability to work effectively within teams
Ability to work on own initiative

Knowledge/ Experience

Desirable

Previous healthcare clerical experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Bootle Clinic / Sefton Road Clinic

Sefton Place

Liverpool

L20 3RF

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Bootle Clinic / Sefton Road Clinic

Sefton Place

Liverpool

L20 3RF

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)