Principal Network Engineer

Mersey Care NHS Foundation Trust

This job is now closed

Job summary

Are you an experienced Network Engineer seeking an exciting opportunity to advance your career within the NHS? We have a fantastic opening for a skilled professional to join our team as a Principal Network Engineer.

If you would like to know more about these roles and meet our team, join us for an informal virtual information session on the 25th October at 3PM. To request an invite contact, Lawrence.McBride@imerseyside.nhs.uk.

As a Principal Network Engineer within NHS Informatics Merseyside, you will manage our intricate network infrastructure, ensuring the provision of secure and dependable network services to improve clinical operations and enhance patient outcomes. Your responsibilities will include designing and implementing network solutions and maintaining network security in compliance with relevant standards and policies.

In this role, you will have the opportunity to work with state-of-the-art technologies, such as network automation, VoIP, wireless, and SD-WAN. You will be responsible for designing and implementing these solutions, in addition to providing technical support and troubleshooting when needed.

Main duties of the job

Solid understanding of the OSI or TCP/IP modelHands-on experience with monitoring, network diagnostic and network analytics toolsDeep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)Network Project implementation.Design and Improvement of new and existing infrastructure.Fault finding and Problem resolution on Data and Voice infrastructure.Standard Incident Management.Maintaining documentation.On call support in a rota with other engineersDemonstrable experience in working in a network service function is essential to ensure that the candidate has the relevant experience to be effective in this role form the start especially within a Cisco VOIP environment. Candidates will be expected to have current CCNP/CCVP qualifications or equivalent. The ability to work unsupervised in a professional manner is also required as the role often involves travel to sites throughout Merseyside.

To have lead responsibility for the operational management, implementation, and maintenance of voice and data communication networks for all Partners and Customers of Informatics Merseyside ensuring the provision of continuous and acceptable service to all end users.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Date posted

06 October 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

350-COR5681569

Job locations

Saturn House

Knowsley

L34 9GJ

Job description

Job responsibilities

Network Engineer responsibilities include:

Monitoring network engineering performance and ensure system availability and reliability

Monitor system resource utilization, trending, and capacity planning

Trouble tickets worked through using ITIL guidelines

Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)

Support and maintenance for Cisco Call Manager and Mitel VoIP systems

Support and maintenance of Voice recording solutions

Support and maintenance of e-fax solutions

Support and maintenance for a SIP solution providing VoIP and e-fax services to over 10,000 subscribers

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

Out of hours on call requirement in a rota with other senior team members

Lead on Network related P1 and Major Incidents

Provide Level-2/3 support and troubleshooting to resolve issues

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

Select and implement security tools, policies, and procedures in conjunction with the companys security team

Liaise with vendors and other IT personnel for problem resolution

Provide mentorship for junior staff

Project Responsibilities:

Engagement with internal and external organisations to assess requests for infrastructure or service changes under Project Management delivery

Provide advice for internal and external organisations to allow strategic decisions to be made concerning planned projects

Lead a team of network engineers in the execution of IT projects

Design organisational network security infrastructure and monitor its implementation

Write network status reports and deliver them to the management

Submit a regular report and update on the status of projects to the management and stakeholders

Personal Development Administration

Personal Development Reviews administration role for assigned junior staff within the Network Team

Mentorship for assigned junior staff members within the Network Team to enhance their skillset

Regular one to one meetings with assigned staff and guidance through the PDR process.

Compliance Responsibilities

Compliance with all mandatory training and HR requests

Compliance with all reasonable requests in regard to working hours and changes in role or responsibilities

Engagement with IM Values

Job description

Job responsibilities

Network Engineer responsibilities include:

Monitoring network engineering performance and ensure system availability and reliability

Monitor system resource utilization, trending, and capacity planning

Trouble tickets worked through using ITIL guidelines

Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)

Support and maintenance for Cisco Call Manager and Mitel VoIP systems

Support and maintenance of Voice recording solutions

Support and maintenance of e-fax solutions

Support and maintenance for a SIP solution providing VoIP and e-fax services to over 10,000 subscribers

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

Out of hours on call requirement in a rota with other senior team members

Lead on Network related P1 and Major Incidents

Provide Level-2/3 support and troubleshooting to resolve issues

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

Select and implement security tools, policies, and procedures in conjunction with the companys security team

Liaise with vendors and other IT personnel for problem resolution

Provide mentorship for junior staff

Project Responsibilities:

Engagement with internal and external organisations to assess requests for infrastructure or service changes under Project Management delivery

Provide advice for internal and external organisations to allow strategic decisions to be made concerning planned projects

Lead a team of network engineers in the execution of IT projects

Design organisational network security infrastructure and monitor its implementation

Write network status reports and deliver them to the management

Submit a regular report and update on the status of projects to the management and stakeholders

Personal Development Administration

Personal Development Reviews administration role for assigned junior staff within the Network Team

Mentorship for assigned junior staff members within the Network Team to enhance their skillset

Regular one to one meetings with assigned staff and guidance through the PDR process.

Compliance Responsibilities

Compliance with all mandatory training and HR requests

Compliance with all reasonable requests in regard to working hours and changes in role or responsibilities

Engagement with IM Values

Person Specification

Qualifications

Essential

Cisco Certified Network Professional (CCNP) (or working towards one) or equivalent knowledge voice/data networks knowledge and experience
Relevant first degree or equivalent experience

Desirable

Cisco Certified Voice Professional (CCVP) (or working towards one) or equivalent knowledge

Knowledge/ Experience

Essential

Substantial knowledge and experience in telecoms and/or data networks and systems - particularly Cisco networking best practices
Knowledge and experience of procurement procedures and contract negotiation, and the ability to write detailed output based specifications
Experience of being responsible for financial and physical assets, particularly the management of contracts and contractors

Desirable

Experience of clinical practices and working within specialist environments

Skills

Essential

Evidence of the ability to demonstrate leadership skills that positively supports the overall vision and objectives of IM
Ability to make judgements during complex and critical situations when a conflicting range of options may be available accepting full responsibility for actions taken to maintain the continuity and integrity of the communications systems
Evidence of the ability to interpret and follow technical /professional/ administrative IM&T policies, acting with minimum guidelines
Ability to work unsupervised, able to manage own time and workload
Excellent organisational skills and the ability to react to rapidly changing requirements
Technical design skills requiring frequent periodsof prolonged and intense concentration when addressing problems or design of highly complex solutions
Ability to frequently travel within the Informatics Merseyside community

Values

Essential

Continuous Improvement
Accountability
Respectfulness
Enthusiasm
Support
High professional standards
Responsive to service users
Engaging leadership style
Strong customer service belief
Transparency and honesty
Discreet
Change oriented

Person Specification

Qualifications

Essential

Cisco Certified Network Professional (CCNP) (or working towards one) or equivalent knowledge voice/data networks knowledge and experience
Relevant first degree or equivalent experience

Desirable

Cisco Certified Voice Professional (CCVP) (or working towards one) or equivalent knowledge

Knowledge/ Experience

Essential

Substantial knowledge and experience in telecoms and/or data networks and systems - particularly Cisco networking best practices
Knowledge and experience of procurement procedures and contract negotiation, and the ability to write detailed output based specifications
Experience of being responsible for financial and physical assets, particularly the management of contracts and contractors

Desirable

Experience of clinical practices and working within specialist environments

Skills

Essential

Evidence of the ability to demonstrate leadership skills that positively supports the overall vision and objectives of IM
Ability to make judgements during complex and critical situations when a conflicting range of options may be available accepting full responsibility for actions taken to maintain the continuity and integrity of the communications systems
Evidence of the ability to interpret and follow technical /professional/ administrative IM&T policies, acting with minimum guidelines
Ability to work unsupervised, able to manage own time and workload
Excellent organisational skills and the ability to react to rapidly changing requirements
Technical design skills requiring frequent periodsof prolonged and intense concentration when addressing problems or design of highly complex solutions
Ability to frequently travel within the Informatics Merseyside community

Values

Essential

Continuous Improvement
Accountability
Respectfulness
Enthusiasm
Support
High professional standards
Responsive to service users
Engaging leadership style
Strong customer service belief
Transparency and honesty
Discreet
Change oriented

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.