Mersey Care NHS Foundation Trust

Workforce Systems Support Assistant

Information:

This job is now closed

Job summary

We have an exciting opportunity available for a Workforce Systems Assistant to join our busy team. The role specialises in delivering a customer focused workforce systems service across the Trust.

The Trust operates a hybrid working model which is a blend of office and home working.

As a workforce information assistant you will be responsible for working with a number of HR systems such as ESR and Healthroster, however this role will have a primary focus on our newly acquired health and wellbeing system Empactis. The postholder will work with the central workforce team to facilitate the roll out and embedding of this new system, ensuring that staff and managers use the system to its full potential. As a new system implementation this is a great opportunity to support and shape the way the whole Trust manages unplanned absence.

Shortlisting planned for 25 September.

Interviews planned for 28 September.

Main duties of the job

The Workforce Systems Support Assistant will support the team with the Trust's workforce systems and will be responsible for completing the system administration routines.

The post holder will be required to work with Trust clinicians and managers to utilise a variety of workforce system solutions to their full potential. This includes, HealthRoster, ESR, Sharepoint and primarily Empactis.

This role would also be ideal for somebody wishing to start a career with the NHS with an exciting and supportive team.

We are committed to the personal development of all of our staff - and expect our staff to have commitment to their own learning.

As an employee of Mersey Care, you'll be working in an environment where learning is valued. And we'll be committed to your training and development from day one.

When you join, you'll receive a structured induction programme and have the opportunity to attend a variety of skills-related courses.

Giving you clear and measurable objectives, we'll ensure that you have a good understanding of the contribution we expect from you. To achieve this, you'll have the full support of your manager, as well as the appropriate learning and development tools.

You'll have a comprehensive appraisal within three months of joining the Trust, we'll support and enable your career aspirations and we nurture and grow leadership skills in everyone.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Details

Date posted

11 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

350-COR5609422

Job locations

Hollins Park / Home working

Hollins Park House, Hollins Lane

Winwick

WA2 8WA


Job description

Job responsibilities

Advise staff on the use of the Empactis system, in relation to the management of unplanned absence.

Support the use of the Empactis system ensuring data flows between systems (i.e., ESR, Roster) are fluid, and correcting and updating systems where system fails occur.

Act as a point of contact for the Empactis system, advising and assisting staff at all levels with both system queries and basic policy advice.

Liaise and work closely with members of the wider workforce systems portfolio, as well as external payroll providers, to ensure a consistent management of data between Empactis, Healthroster and ESR.

Support members of the wider HR team in extracting data and understanding the system so as they can support our operational colleagues.

Contribute to appropriate changes in working practices, in order to maximise the benefits of Workforce systems.

Ensure all data is handled in accordance with national and trust data protection policies and guidelines.

See job description for further details.

Job description

Job responsibilities

Advise staff on the use of the Empactis system, in relation to the management of unplanned absence.

Support the use of the Empactis system ensuring data flows between systems (i.e., ESR, Roster) are fluid, and correcting and updating systems where system fails occur.

Act as a point of contact for the Empactis system, advising and assisting staff at all levels with both system queries and basic policy advice.

Liaise and work closely with members of the wider workforce systems portfolio, as well as external payroll providers, to ensure a consistent management of data between Empactis, Healthroster and ESR.

Support members of the wider HR team in extracting data and understanding the system so as they can support our operational colleagues.

Contribute to appropriate changes in working practices, in order to maximise the benefits of Workforce systems.

Ensure all data is handled in accordance with national and trust data protection policies and guidelines.

See job description for further details.

Person Specification

Qualifications

Essential

  • Good Academic Success, Maths and English GCSE

Knowledge/Experience

Essential

  • Experience of working in an administrative role
  • Knowledge of ESR and its functionality
  • Handling personal and sensitive data professionally in accordance with the trust IG policy
  • Knowledge of NHS HR policy in relation to workforce rostering
  • Knowledge of the benefits released when streamlining systems and processes

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Skills

Essential

  • Works effectively as part of a team
  • Possess strong negotiation and communication skills
  • Ability to analyse basic data
  • Excellent planning and organisational skills
  • Ability to learn IT systems quickly
  • A flexible and adaptable approach, willing to cover operational needs when necessary
  • Ability to work under pressure
  • Able to travel between sites throughout the organisation
  • Ability to work to tight deadlines.
  • Well organised with good planning skills.
Person Specification

Qualifications

Essential

  • Good Academic Success, Maths and English GCSE

Knowledge/Experience

Essential

  • Experience of working in an administrative role
  • Knowledge of ESR and its functionality
  • Handling personal and sensitive data professionally in accordance with the trust IG policy
  • Knowledge of NHS HR policy in relation to workforce rostering
  • Knowledge of the benefits released when streamlining systems and processes

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Skills

Essential

  • Works effectively as part of a team
  • Possess strong negotiation and communication skills
  • Ability to analyse basic data
  • Excellent planning and organisational skills
  • Ability to learn IT systems quickly
  • A flexible and adaptable approach, willing to cover operational needs when necessary
  • Ability to work under pressure
  • Able to travel between sites throughout the organisation
  • Ability to work to tight deadlines.
  • Well organised with good planning skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Hollins Park / Home working

Hollins Park House, Hollins Lane

Winwick

WA2 8WA


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Hollins Park / Home working

Hollins Park House, Hollins Lane

Winwick

WA2 8WA


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Workforce Systems Team Leader

Mark Monteith

mark.monteith@merseycare.nhs.uk

Details

Date posted

11 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

350-COR5609422

Job locations

Hollins Park / Home working

Hollins Park House, Hollins Lane

Winwick

WA2 8WA


Supporting documents

Privacy notice

Mersey Care NHS Foundation Trust's privacy notice (opens in a new tab)