Job summary
We have an exciting opportunity for a permanent admin and clerical member of staff to join Mersey Care Foundation Trust.
The post is for 20 hours and the successful candidate will be based at Churchtown Community Clinic however depending on service need they might be asked to work within our community clinics across the Southport and Formby area.
This post is subject to a standardDisclosure and Barring Service (DBS) Check. This post is subject to a standardDisclosure and Barring Service (DBS) Check.
Main duties of the job
The successful candidate will be required to possess good knowledge of verbal and written communication skills, in order to liaise with Service Users on a daily basis and with a wide range of staff both internal and external to take messages, deal with enquiries and pass on accurate information.
The successful candidate will also deal with all forms of communication, e.g. letters, memos, emails, and telephone calls. You will need to have the ability to work independently and as part of a team.
The successful applicant will need to have knowledge of office procedures and be familiar with Microsoft Office, previous experience of working in an office environment, data input skills and the ability to priorities own workload and work to defined timescales; previous experience within a health care environment would be desirable.
You will be responsible in your role to book appointments and any associated data entry including the retrieval and maintenance of patient records.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
- Act as first point of contact for all telephone and receptionenquiries, ensuring that messages are forwarded to theappropriate persons and visitors are welcomed to thedepartment.
- Provide an effective clerical service to support the team,including photocopying, typing, data input, and maintenance ofan effective filing and retrieval system.
- Attending patients, including rescheduling and reappointing when required on the Trust IT system.
- Effective liaison with multi-disciplinary staff/patients/carers/ outside agencies ensuring communication of accurate, sensitive and complex and confidential information as and when required.
- Ensure appropriate records are maintained and updated in line with Trust Procedures.
- Contribute to the ordering of stationery supplies and associated procedures
- Responsible for the processing of all incoming and outgoing mail as directed by Line Manager.
- Participate in the provision of cover and support to colleagues as required. To work in a flexible manner when cover is required Borough Wide.
Job description
Job responsibilities
- Act as first point of contact for all telephone and receptionenquiries, ensuring that messages are forwarded to theappropriate persons and visitors are welcomed to thedepartment.
- Provide an effective clerical service to support the team,including photocopying, typing, data input, and maintenance ofan effective filing and retrieval system.
- Attending patients, including rescheduling and reappointing when required on the Trust IT system.
- Effective liaison with multi-disciplinary staff/patients/carers/ outside agencies ensuring communication of accurate, sensitive and complex and confidential information as and when required.
- Ensure appropriate records are maintained and updated in line with Trust Procedures.
- Contribute to the ordering of stationery supplies and associated procedures
- Responsible for the processing of all incoming and outgoing mail as directed by Line Manager.
- Participate in the provision of cover and support to colleagues as required. To work in a flexible manner when cover is required Borough Wide.
Person Specification
Qualifications
Essential
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- Good Level of IT Skills and Experience
Knowledge and experience
Essential
- Working in an Office Environment
Desirable
- Previous healthcare clerical experience
- Experience of using EMIS
Skills
Essential
- Good keyboard skills
- Ability to plan, prioritise and schedule work
- Effective communication and interpersonal skills
- Ability to work with attention to detail
- Ability to work effectively within teams
- Ability to work on own initiative
Person Specification
Qualifications
Essential
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- Good Level of IT Skills and Experience
Knowledge and experience
Essential
- Working in an Office Environment
Desirable
- Previous healthcare clerical experience
- Experience of using EMIS
Skills
Essential
- Good keyboard skills
- Ability to plan, prioritise and schedule work
- Effective communication and interpersonal skills
- Ability to work with attention to detail
- Ability to work effectively within teams
- Ability to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
