Job summary
Are you an experienced Network Engineer seeking an exciting opportunity to advance your career within the NHS? We have a fantastic opening for a skilled professional to join our team as a Network Engineer!
As a Network Engineer within NHS Informatics Merseyside, you will manage our intricate network infrastructure, ensuring the provision of secure and dependable network services to improve clinical operations and enhance patient outcomes. Your responsibilities will include designing and implementing network solutions and maintaining network security in compliance with relevant standards and policies.
In this role, you will have the opportunity to work with state-of-the-art technologies, such as network automation, VoIP, wireless, and SD-WAN. You will be responsible for designing and implementing these solutions, in addition to providing technical support and troubleshooting when needed.
Main duties of the job
- Solid understanding of the OSI or TCP/IP model
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
- Network Project implementation.
- Design and Improvement of new and existing infrastructure.
- Fault finding and Problem resolution on Data and Voice infrastructure.
- Standard Incident Management.
- Maintaining documentation.
- On call support in a rota with other engineers
Demonstrable experience in working in a network service function is essential to ensure that the candidate has the relevant experience to be effective in this role form the start especially within a Cisco VOIP environment. Candidates will be expected to have current CCNP/CCVP qualifications or equivalent. The ability to work unsupervised in a professional manner is also required as the role often involves travel to sites throughout Merseyside.
To have lead responsibility for the operational management, implementation, and maintenance of voice and data communication networks for all Partners and Customers of Informatics Merseyside ensuring the provision of continuous and acceptable service to all end users.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
Network Engineer responsibilities include:
-
Monitoring network engineering performance and ensure system availability and reliability
-
Monitor system resource utilization, trending, and capacity planning
-
Trouble tickets worked through using ITIL guidelines
-
Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
-
Support and maintenance for Cisco Call Manager and Mitel VoIP systems
-
Support and maintenance of Voice recording solutions
-
Support and maintenance of e-fax solutions
-
Support and maintenance for a SIP solution providing VoIP and e-fax services to over 10,000 subscribers
-
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
-
Out of hours on call requirement in a rota with other senior team members
-
Lead on Network related P1 and Major Incidents
-
Provide Level-2/3 support and troubleshooting to resolve issues
-
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
-
Select and implement security tools, policies, and procedures in conjunction with the companys security team
-
Liaise with vendors and other IT personnel for problem resolution
-
Provide mentorship for junior staff
Project Responsibilities
-
Engagement with internal and external organisations to assess requests for infrastructure or service changes under Project Management delivery
-
Provide advice for internal and external organisations to allow strategic decisions to be made concerning planned projects
-
Lead a team of network engineers in the execution of IT projects
-
Design organisational network security infrastructure and monitor its implementation
-
Write network status reports and deliver them to the management
-
Submit a regular report and update on the status of projects to the management and stakeholders
Personal Development Administration
-
Personal Development Reviews administration role for assigned junior staff within the Network Team
-
Mentorship for assigned junior staff members within the Network Team to enhance their skillset
-
Regular one to one meetings with assigned staff and guidance through the PDR process.
Compliance Responsibilities
Engagement with IM Values
Job description
Job responsibilities
Network Engineer responsibilities include:
-
Monitoring network engineering performance and ensure system availability and reliability
-
Monitor system resource utilization, trending, and capacity planning
-
Trouble tickets worked through using ITIL guidelines
-
Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
-
Support and maintenance for Cisco Call Manager and Mitel VoIP systems
-
Support and maintenance of Voice recording solutions
-
Support and maintenance of e-fax solutions
-
Support and maintenance for a SIP solution providing VoIP and e-fax services to over 10,000 subscribers
-
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
-
Out of hours on call requirement in a rota with other senior team members
-
Lead on Network related P1 and Major Incidents
-
Provide Level-2/3 support and troubleshooting to resolve issues
-
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
-
Select and implement security tools, policies, and procedures in conjunction with the companys security team
-
Liaise with vendors and other IT personnel for problem resolution
-
Provide mentorship for junior staff
Project Responsibilities
-
Engagement with internal and external organisations to assess requests for infrastructure or service changes under Project Management delivery
-
Provide advice for internal and external organisations to allow strategic decisions to be made concerning planned projects
-
Lead a team of network engineers in the execution of IT projects
-
Design organisational network security infrastructure and monitor its implementation
-
Write network status reports and deliver them to the management
-
Submit a regular report and update on the status of projects to the management and stakeholders
Personal Development Administration
-
Personal Development Reviews administration role for assigned junior staff within the Network Team
-
Mentorship for assigned junior staff members within the Network Team to enhance their skillset
-
Regular one to one meetings with assigned staff and guidance through the PDR process.
Compliance Responsibilities
Engagement with IM Values
Person Specification
Qualifications and Experience
Essential
- Cisco Certified Network Professional (CCNP) (or working towards one) or equivalent knowledge voice/data networks knowledge and experience. ? Relevant first degree or equivalent experience
Desirable
- Cisco Certified Voice Professional (CCVP) (or working towards one) or equivalent knowledge
Knowledge
Essential
- Substantial knowledge and experience in telecoms and/or data networks and systems - particularly Cisco networking best practices. ? Knowledge and experience of procurement procedures and contract negotiation, and the ability to write detailed output based specifications. ? Experience of being responsible for financial and physical assets, particularly the management of contracts and contractors.
Desirable
- Experience of clinical practices and working within specialist environments
Skills
Essential
- Evidence of the ability to demonstrate leadership skills that positively Date supports the overall vision and objectives of IM. ? Ability to make judgements during complex and critical situations when a conflicting range of options may be available accepting full responsibility for actions taken to maintain the continuity and integrity of the communications systems ? Evidence of the ability to interpret and follow technical /professional/ administrative IM&T policies, acting with minimum guidelines. ? Ability to work unsupervised, able to manage own time and workload. ? Excellent organisational skills and the ability to react to rapidly changing requirements. ? Technical design skills requiring frequent periods of prolonged and intense concentration when addressing problems or design of highly complex solutions. ? Ability to frequently travel within the Informatics Merseyside community
Person Specification
Qualifications and Experience
Essential
- Cisco Certified Network Professional (CCNP) (or working towards one) or equivalent knowledge voice/data networks knowledge and experience. ? Relevant first degree or equivalent experience
Desirable
- Cisco Certified Voice Professional (CCVP) (or working towards one) or equivalent knowledge
Knowledge
Essential
- Substantial knowledge and experience in telecoms and/or data networks and systems - particularly Cisco networking best practices. ? Knowledge and experience of procurement procedures and contract negotiation, and the ability to write detailed output based specifications. ? Experience of being responsible for financial and physical assets, particularly the management of contracts and contractors.
Desirable
- Experience of clinical practices and working within specialist environments
Skills
Essential
- Evidence of the ability to demonstrate leadership skills that positively Date supports the overall vision and objectives of IM. ? Ability to make judgements during complex and critical situations when a conflicting range of options may be available accepting full responsibility for actions taken to maintain the continuity and integrity of the communications systems ? Evidence of the ability to interpret and follow technical /professional/ administrative IM&T policies, acting with minimum guidelines. ? Ability to work unsupervised, able to manage own time and workload. ? Excellent organisational skills and the ability to react to rapidly changing requirements. ? Technical design skills requiring frequent periods of prolonged and intense concentration when addressing problems or design of highly complex solutions. ? Ability to frequently travel within the Informatics Merseyside community
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
