Job summary
An exciting opportunity has arisen for a proactive and motivated individual to join our award-winning CAMHS Crisis Care Team at Manchester Foundation Trust. Recently recognised as Clinical Team of the Year at the RMCH Awards, we are a dynamic, compassionate and fast-paced service supporting children, young people and families experiencing mental health crisis, both in the community and within their own homes.
Working alongside a dedicated team of clinicians and support staff, you will play a vital role in ensuring our service runs smoothly by delivering high-quality, efficient and professional administrative support. You will support referral processing, data entry, appointment coordination, minute-taking, report circulation and communication with internal and external partners -- helping the team respond quickly and effectively to those in need.
This is a great opportunity to work in a supportive multidisciplinary environment where every day is varied and rewarding. You should be organised, adaptable and confident using IT systems, with excellent communication skills and the ability to manage competing priorities. Experience in an NHS, healthcare or frontline support setting would be an advantage, but is not essential.
If you are passionate about making a difference, enjoy working in a team and want to help improve mental health care for young people, we would love to hear from you.
Main duties of the job
As an Administrator within the CAMHS Crisis Care Team, you will play a vital role in ensuring smooth and efficient service delivery by supporting clinical staff and contributing to high-quality patient and family experience.
You will be responsible for coordinating clinical activity, including processing referrals, managing appointments, maintaining diaries and organising meetings. You will provide professional secretarial support such as preparing letters, clinical reports, and documentation, and ensuring accurate and timely data entry into patient record systems.
You will help maintain service systems and processes, contribute to good communication within the team, and respond to telephone and email enquiries with professionalism and sensitivity. You will support governance, performance reporting and general administrative tasks to help ensure the service runs safely and efficiently.
You will be expected to work flexibly, manage competing priorities, and use your initiative to support clinicians and the wider multidisciplinary team in delivering effective crisis care.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- Good level of general education and english and numeracy skills.
- RSA Typing level II or equivalent qualification, Or relevant experience.
Desirable
- NHS experience
- ECDL qualification, or relevant experience with common computer applications.
Experience
Essential
- Experience in general office/secretarial work.
- Experience in setting up computer files and spread sheets.
Desirable
- Involvement in supporting Audit activity.
- NHS/Health administrative experience. Familiarity with hospital records system.
- Experience of minute taking and accurate recording of meetings.
- Familiar with hospital record system
Person Specification
Qualifications
Essential
- Good level of general education and english and numeracy skills.
- RSA Typing level II or equivalent qualification, Or relevant experience.
Desirable
- NHS experience
- ECDL qualification, or relevant experience with common computer applications.
Experience
Essential
- Experience in general office/secretarial work.
- Experience in setting up computer files and spread sheets.
Desirable
- Involvement in supporting Audit activity.
- NHS/Health administrative experience. Familiarity with hospital records system.
- Experience of minute taking and accurate recording of meetings.
- Familiar with hospital record system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
