Job summary
An exciting opportunity has arisen to join our forward thinking and friendly Homecare team at Manchester Foundation Trust. Our homecare service is one of the largest in the country with over 13,000 patients across the trust. Our service continues to expand, with an annual turnover of approximately £90m and a savings contribution of over £18m a year.
You will support the deliveryof a patient focused Homecare Service and assist with the promotion of cost effective use of medicines. You will work closely with the multidisciplinary teams across various specialties. Dealing with patients and carers on a regular basis you must be able to conduct conversations tactfully and sensitively. You must always act with professionalism and engage firmly but diplomatically with Homecare providers, ensuring collaborative working to deliver a safe and effective service.
We are looking for an excellent team player who is flexible and self-motivated to enhance our team. A working knowledge of hospital pharmacy and or homecare is desirable but not essential as a full training program is available.
The ideal candidate will possess:
The ability to work accurately and methodically
Excellent communication skills both via telephone and email.
Good IT skills
The ability to work under pressure and use their own initiative to meet deadlines
Main duties of the job
Processing Homecare prescriptions
Dealing with queries from patients, carers and homecare providers via emails and telephones
Liaising with clinical teams to ensure the homecare service is working as it should
Logging complaints and incidents
Investigating invoice queries and checking supplier statements
About us
Join Manchester University NHS Foundation Trust (MFT) and become part of a 30,000 plus strong team, delivering exceptional care to over 1 million people every year. As the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe, we are forward-thinking, committed to clinical excellence and driven to deliver innovation, and continuous improvement. Whether you're beginning your career or taking the next step, MFT offers a stimulating and supportive environment where your contribution truly matters. Our Hive Electronic Patient Record system enables safer, smarter, and more efficient ways of working - empowering you to deliver the best possible outcomes for our patients. You'll be part of a collaborative, multi-disciplinary community, working alongside professionals from a wide range of clinical backgrounds. Together, we push boundaries, share knowledge, and deliver care that transforms lives. At MFT, you'll find a workplace where everyone is respected, supported, and encouraged to thrive. We offer clear clinical pathways for professional development, helping you grow your skills and achieve your ambitions. Your journey at MFT is more than a job - it's an opportunity to make a lasting impact. We'll support you as you shape the future of healthcare, one patient at a time.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experienceyoullneed for this role,take a lookat the Job Description & Person Specification attachments under the Supporting Documents heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to exploreInside MFT Your Candidate Place.This welcomingonestophub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others.Youllalso find practical hints and tips forsubmittinga great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place, simply click on therelevantPDF document under the Supporting Documents sectionand once opened, you canwhereeither scanQR code orclick onthe link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves,ouradvertsmay close early if we receivea high levelof interest.Early applications are thereforeencouraged.
Diversity MattersMFT is committed to promoting equality of opportunity,celebratingand valuing diversity andeliminatingany form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have anyspecial requirementsto help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust,wereproud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment processremainsequitableand meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experienceyoullneed for this role,take a lookat the Job Description & Person Specification attachments under the Supporting Documents heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to exploreInside MFT Your Candidate Place.This welcomingonestophub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others.Youllalso find practical hints and tips forsubmittinga great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place, simply click on therelevantPDF document under the Supporting Documents sectionand once opened, you canwhereeither scanQR code orclick onthe link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves,ouradvertsmay close early if we receivea high levelof interest.Early applications are thereforeencouraged.
Diversity MattersMFT is committed to promoting equality of opportunity,celebratingand valuing diversity andeliminatingany form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have anyspecial requirementsto help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust,wereproud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment processremainsequitableand meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Person Specification
Knowledge and Experience
Essential
- Understanding of Homecare
- Knowledge of pharmacy computer system
- Pharmacy experience
Desirable
- Hospital pharmacy experience
- HIVE or Epic experience
- General knowledge about the use of specialist medicines used in homecare
Skills and Abilities
Essential
- Communication skills
- IT skills
- Literacy and numeracy
- Time management
- Recognise boundaries
Desirable
- Competent in creation and use of databases
Attributes
Essential
- Enthusiastic, self motivated and able to motivate others
- Conscientious, reliable, able to work under pressure, accuracy and attention to detail
Qualifications
Essential
- NVQ2 or equivalent in pharmaceutical science
Desirable
- ECDL/Microsoft Office qualification or equivalent
- Registered pharmacy technician
- Clerical & admin NVQ3 or equivalent experience
Person Specification
Knowledge and Experience
Essential
- Understanding of Homecare
- Knowledge of pharmacy computer system
- Pharmacy experience
Desirable
- Hospital pharmacy experience
- HIVE or Epic experience
- General knowledge about the use of specialist medicines used in homecare
Skills and Abilities
Essential
- Communication skills
- IT skills
- Literacy and numeracy
- Time management
- Recognise boundaries
Desirable
- Competent in creation and use of databases
Attributes
Essential
- Enthusiastic, self motivated and able to motivate others
- Conscientious, reliable, able to work under pressure, accuracy and attention to detail
Qualifications
Essential
- NVQ2 or equivalent in pharmaceutical science
Desirable
- ECDL/Microsoft Office qualification or equivalent
- Registered pharmacy technician
- Clerical & admin NVQ3 or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
