Job summary
The Band 2 Receptionist / Clerical Officer will provide a high-quality, patient-focused administrative and reception service to the North West Ventilation Unit based at Wythenshawe Hospital.
The post holder will be the first point of contact for patients, carers, and healthcare professionals accessing the service, ensuring a welcoming, professional and efficient experience. Working as part of a multidisciplinary respiratory team, the role will support the smooth day-to-day running of the unit through effective reception duties, appointment coordination, data entry, and general administrative support.
This role requires excellent communication skills, attention to detail, and the ability to work sensitively with patients who may have complex respiratory conditions. The successful candidate will demonstrate strong organisational skills, a compassionate approach, and a commitment to delivering high standards of customer service in line with NHS values.
Main duties of the job
The post holder will:
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Provide a professional and welcoming reception service for patients, relatives, carers and visitors attending the North West Ventilation Unit at Wythenshawe Hospital.
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Act as the first point of contact, responding to telephone, email and face-to-face enquiries in a courteous and efficient manner.
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Book, amend and cancel patient appointments in line with service protocols, ensuring clinic templates are utilised effectively.
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Register patient attendances and accurately update demographic and clinical information on Trust IT systems.
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Prepare clinic lists, patient documentation and correspondence to support clinical activity.
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File, scan and upload documents to electronic patient records in accordance with Trust policies and data protection requirements.
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Manage incoming and outgoing post, distributing information appropriately and in a timely manner.
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Support the clinical team with general administrative duties to ensure the smooth running of outpatient and ventilation clinics.
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Escalate urgent queries or concerns to senior administrative staff or clinical colleagues as appropriate.
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Maintain confidentiality at all times in line with GDPR and NHS information governance standards.
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Contribute to maintaining a clean, organised and safe reception and office environment.
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Work flexibly as part of the wider administrative team, providing cross-cover where required.
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.
You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.
You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Supporting Documents section and once opened, you can where either scan QR code or click on the link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Supporting Documents section and once opened, you can where either scan QR code or click on the link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Person Specification
Qualifications
Essential
- o Good general education (e.g. GCSE or equivalent, including English and Maths)
- o Basic IT literacy (e.g. Microsoft Office or equivalent systems)
Desirable
- o ECDL, NVQ in Business Administration, or equivalent qualification.
Experience
Essential
- Experience of working in an administrative or clerical role
- o Experience of working to deadlines and managing competing priorities
- Experience of dealing with the public in person or by telephone
Desirable
- Previous experience within an NHS or healthcare setting.
- Experience using electronic patient record systems (e.g. Hive/Epic or similar PAS systems).
- o Experience managing shared inboxes or appointment workqueues
Knowledge
Essential
- o Understanding of general office procedures and administrative processes
- o Awareness of the importance of confidentiality and data protection
Desirable
- o Knowledge of NHS administrative processes and outpatient pathways
- o Understanding of clinic preparation processes and patient flow
Person Specification
Qualifications
Essential
- o Good general education (e.g. GCSE or equivalent, including English and Maths)
- o Basic IT literacy (e.g. Microsoft Office or equivalent systems)
Desirable
- o ECDL, NVQ in Business Administration, or equivalent qualification.
Experience
Essential
- Experience of working in an administrative or clerical role
- o Experience of working to deadlines and managing competing priorities
- Experience of dealing with the public in person or by telephone
Desirable
- Previous experience within an NHS or healthcare setting.
- Experience using electronic patient record systems (e.g. Hive/Epic or similar PAS systems).
- o Experience managing shared inboxes or appointment workqueues
Knowledge
Essential
- o Understanding of general office procedures and administrative processes
- o Awareness of the importance of confidentiality and data protection
Desirable
- o Knowledge of NHS administrative processes and outpatient pathways
- o Understanding of clinic preparation processes and patient flow
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
