Job summary
We have an exciting opportunity for a Band 3 Administration Assistant within the Gastroenterology Department.
The ideal candidate will have excellent communication and organisation skills.
You must have good attention to detail together with the ability to prioritise your own workload to meet deadlines. Duties will include booking and scheduling of clinic/Endoscopy appointments , maintaining departmental trackers and providing administrative support to the clinical and management team .
You should have previous administration experience as well as being flexible and able to work as part of a team. In return we will provide a comprehensive induction with a view to developing knowledge and skills where appropriate.
Main duties of the job
Duties will include:-
Booking and scheduling of clinic/ Endoscopy appointments
Maintaining of departmental trackers
Administrative support for the Gastroenterology team
Data entry ensuring accuracy and attention to detail
Sending patient information packs an letters as required
Dealing with telephone queries from internal and external organisations and patients
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- NVQ II or equivalent knowledge, skills and experience
Desirable
- ECDL / CLAIT
- Recognised educational standards i.e. GCSE Grade A-C or equivalent including English Language
Experience
Essential
- Proficient use of Microsoft Office package
- Previous experience of working within a team and alone
- RTT and Diagnostic knowledge
- Experience of dealing with any changes to the service in a positive way
- Able to work unsupervised for short to medium periods of time
- Recent experience of working in a capacity and demand target driven service
Desirable
- Contact centres experience and/or Access Booking and Choice experience
- Theatre scheduling experience
Skills & Knowledge
Essential
- Literate in order to transfer information onto a computer system and standard departmental documents
- Excellent interpersonal skills and communication skills in Application Form References Interview Other P a g e | 6 order to deal with a wide range of NHS staff/patients on the telephone and face to face using tact, empathy, and negotiating skills
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service
- Able to interpret and analyse data
- Assist in using waiting lists to offer choose and book in accordance with current guidelines
- Be able to prioritise own workload
- Be able to use initiative in planning daily tasks
- Excellent knowledge of administrative procedures including scheduling
- Be able to work in more than one area of the service
Person Specification
Qualifications
Essential
- NVQ II or equivalent knowledge, skills and experience
Desirable
- ECDL / CLAIT
- Recognised educational standards i.e. GCSE Grade A-C or equivalent including English Language
Experience
Essential
- Proficient use of Microsoft Office package
- Previous experience of working within a team and alone
- RTT and Diagnostic knowledge
- Experience of dealing with any changes to the service in a positive way
- Able to work unsupervised for short to medium periods of time
- Recent experience of working in a capacity and demand target driven service
Desirable
- Contact centres experience and/or Access Booking and Choice experience
- Theatre scheduling experience
Skills & Knowledge
Essential
- Literate in order to transfer information onto a computer system and standard departmental documents
- Excellent interpersonal skills and communication skills in Application Form References Interview Other P a g e | 6 order to deal with a wide range of NHS staff/patients on the telephone and face to face using tact, empathy, and negotiating skills
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service
- Able to interpret and analyse data
- Assist in using waiting lists to offer choose and book in accordance with current guidelines
- Be able to prioritise own workload
- Be able to use initiative in planning daily tasks
- Excellent knowledge of administrative procedures including scheduling
- Be able to work in more than one area of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
