Job summary
We are looking for someone to join our Administration team at Manchester Foundation Trust. The post will be based in the Maternity Unit Saint Mary's @ Wythenshawe Hospital
We work alongside the Consultants, Junior Doctors, Midwives and Community Midwives to ensure patients receive the best care possible and we are looking for someone to bring a positive approach to our working environment.
Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.
You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.
Main duties of the job
The post holder will provide a comprehensive administration service and ensuring our patients and their relatives experience a coordinated and streamlined patient journey.
This is a very busy role and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and the desire and enthusiasm to assist us in providing a first-class service.
As a valued employee of the Trust, you will be provided with a comprehensive induction, participate in discussing your development needs through your annual appraisal and will agree a personal development plan. You will also be given the opportunity to attend training courses to expand your existing skills.
Manchester Foundation Trust (MFT) is the leading Trust for teaching, research and specialist services in the North West of England. We provide an extensive range of district general hospital services to the local population of Manchester and tertiary and specialist services to patients from across the North West and beyond.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- A good level of education or relevant experience
Desirable
- NVQ 2 in office administration
Experience
Essential
- Previous receptionist/customer service experience
- Basic office skills
- High volume telephone experience
- Microsoft package (word, excel etc.
- Proven experience of team working
Desirable
- Experience using Patient Information Systems
Skills
Essential
- Strong IT and keyboard skills
- Ability to communicate effectively with a wide range of people, including patients, senior staff and consultants
- Excellent interpersonal and communication skills
- Strong problem-solving skills
- Ability to demonstrate sensitivity, tact and diplomacy
- Ability to respond to individuals who may present as hostile or in distress
- Ability to identify and raise problems appropriately.
Person Specification
Qualifications
Essential
- A good level of education or relevant experience
Desirable
- NVQ 2 in office administration
Experience
Essential
- Previous receptionist/customer service experience
- Basic office skills
- High volume telephone experience
- Microsoft package (word, excel etc.
- Proven experience of team working
Desirable
- Experience using Patient Information Systems
Skills
Essential
- Strong IT and keyboard skills
- Ability to communicate effectively with a wide range of people, including patients, senior staff and consultants
- Excellent interpersonal and communication skills
- Strong problem-solving skills
- Ability to demonstrate sensitivity, tact and diplomacy
- Ability to respond to individuals who may present as hostile or in distress
- Ability to identify and raise problems appropriately.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
