Job summary
If you are ready to take on an exciting challenge and you have the relevant skills and knowledge to excel in this role, then we would be delighted to receive your application.
You will find it is all here for you at Manchester University NHS Foundation Trust (MFT). This is a truly valuable opportunity to join the MFT family where the patient is truly at the heart of everything single thing we do. So join us and witness your vision and efforts making a real positive impact to the health and life chances for the hundreds of communities across Greater Manchester and beyond.
If you'd like to discuss this role further, then please do not hesitate to get in touch with Lynda Royle, PALS Facilitator on 0161 918 4599 or Samantha Thompson on 0161 291 5412 who will be able to answer any questions you may have.
Main duties of the job
The PALS Receptionist is a first point of contact for the public and provides a friendly, welcoming, professional reception service to all visitors at Entrance 2, Manchester Royal Infirmary, Entrance 5, Wythenshawe Hospital and Entrance 3 at North Manchester for the PALS Department.
The post holder will be responsible for accepting all telephone calls into the department and working closely with the PALS and Complaints teams to provide a range of general clerical and administrative duties to support their smooth and efficient running. This will require a high degree of organisational skills and an excellent working knowledge of administrative systems.
We are looking for applicants with experience in a customer focused environment and with knowledge of an NHS environment.
Good verbal and written communication skills are essential, along with proficient keyboard and IT skills, as you will be using Microsoft Word, Excel and Outlook along with a bespoke database, Ulysses.
Working within the PALS team will provide you with a wide range of benefits, including experience of working in a Trust wide role, thus giving you a thorough understanding of the services that the Trust provides to the community of Manchester and beyond.
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Skills and knowledge
Essential
- Knowledge and understanding of general responsibilities related to patient information and record keeping
- Awareness of responsibilities regarding health and safety
- Effective verbal, non-verbal and written communication skills including communicating factual information to patients / carers
- Competent IT skills e.g. Microsoft Office and email
Desirable
- Knowledge of the complaints and PALS procedure
Qualifications
Essential
- GCSE English and Maths grade 9 to 4 (C grade pass) or equivalent experience
Experience
Essential
- Experience of working with the general public either face to face or over the phone
- Experience of organising and prioritising own workload
- Experience of working as part of a team
Desirable
- Experience of working in health or social care settings
- Experience of working in a previous PALS role
Person Specification
Skills and knowledge
Essential
- Knowledge and understanding of general responsibilities related to patient information and record keeping
- Awareness of responsibilities regarding health and safety
- Effective verbal, non-verbal and written communication skills including communicating factual information to patients / carers
- Competent IT skills e.g. Microsoft Office and email
Desirable
- Knowledge of the complaints and PALS procedure
Qualifications
Essential
- GCSE English and Maths grade 9 to 4 (C grade pass) or equivalent experience
Experience
Essential
- Experience of working with the general public either face to face or over the phone
- Experience of organising and prioritising own workload
- Experience of working as part of a team
Desirable
- Experience of working in health or social care settings
- Experience of working in a previous PALS role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
