Job summary
The Assistant Patient Pathway Co-Ordinator provides comprehensive administrative and clerical support to the Department of Reproductive Medicine, ensuring the efficient management of referrals, appointments, patient records, and waiting lists to support safe and effective patient care. This will be under direct management of the Andrology Laboratory function and support activities under this area predominantly.
Main duties of the job
Main duties (very brief outline):
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Manage referrals, appointments, and outpatient/diagnostic waiting lists in line with Trust protocols.
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Maintain accurate patient records, tracking, filing, and preparation for clinics.
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Enter and update patient data on Trust systems (e.g. HIVE, MediTEX, Fertility Consent).
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Provide reception and telephone services, handling patient and staff enquiries professionally.
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Generate standard correspondence and support general clerical and administrative tasks.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- General education to GCSE standard
Experience
Essential
- Experience in use of Microsoft Office
- Competent in the use of computer systems for data entry and report generation
- Good keyboard Skills
- Proven experience of working to deadlines
- Problem solving abilities
- Experience of working a multidisciplinary team
- Experience in a patient or customer facing role
Desirable
- Experience of a hospital's patient administration system
- Experience of medical appointment systems
- Previous NHS experience
Skills
Essential
- Good oral and written communication skills
- Ability to accurately input data
- Self motivated with the ability to manage own workload
- Ability to prioritise competing tasks effectively
- Excellent interpersonal skills
Knowledge
Essential
- Good understanding of Trust policies and procedures
- Knowledge of Departmental IT systems Confidentiality
- Health and Safety
Desirable
- Understanding of wider IT agenda within NHS
Person Specification
Qualifications
Essential
- General education to GCSE standard
Experience
Essential
- Experience in use of Microsoft Office
- Competent in the use of computer systems for data entry and report generation
- Good keyboard Skills
- Proven experience of working to deadlines
- Problem solving abilities
- Experience of working a multidisciplinary team
- Experience in a patient or customer facing role
Desirable
- Experience of a hospital's patient administration system
- Experience of medical appointment systems
- Previous NHS experience
Skills
Essential
- Good oral and written communication skills
- Ability to accurately input data
- Self motivated with the ability to manage own workload
- Ability to prioritise competing tasks effectively
- Excellent interpersonal skills
Knowledge
Essential
- Good understanding of Trust policies and procedures
- Knowledge of Departmental IT systems Confidentiality
- Health and Safety
Desirable
- Understanding of wider IT agenda within NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
