Job summary
An exciting opportunity is available for a committed, professional candidate to apply for the post of Receptionist within the Radiology department at North Manchester hospital, and our services based at CDC sites.
This will be a rotational role for those interested in working full-time as we expand our services from 8AM - 8PM for 7 days a week .
North Manchester General is a Hospital within the MFT family and there has never been a more exciting time to join our team.
The process of alignment alongside the rest of the MFT hospital sites is well underway and this, and this has seen our imaging department grow significantly.
You will have an important part to play in supporting the clinical teams to deliver good care to our patients, and therefore must be confident working both on your own initiative and as part of a team.
The post holder will be responsible for processing patients on Trust systems within specific timescales, greeting patients on attendance, checking patients details to ensure the correct patient is attended, dealing with queries and sign posting patients and visitors to the relevant areas within the department.
Main duties of the job
The post holder must be confident within a computer environment as this is a large part of the role.
To provide a professional and welcoming reception service for all patients and visitors to the service.
To deal with enquiries and take accurate messages from patients / visitors and professionals.
To provide information to visitors or refer onto other sources as appropriate.
To deal with all incoming mail, ensuring timely distribution.
To attend patients on the Trust IT systems in keeping with departmental and Trust policies.
Ensure patient confidentiality and correct identification of patients attending for examinations.
Ensure delays to patients are communicated e.g. room closures / trauma liaising with the clinician staff to make informed decisions.
Ensure patients are comfortable e.g. cold and require blankets.
Deal with ambulance bookings (arrivals and departures) ensuring escalation process is followed in the event of long waits.
Ensure patients and visitors are seated in the correct waiting areas and relevant persons notified if applicable.
Dealing with all telephone enquiries in a polite and courteous manner.
Ensure the reception areas is kept clean, tidy and welcoming at all times.
To maintain an accurate and efficient administrative system for all clinical records and appointments.
To input data onto the Trust systems and maintain diaries.
To perform any other admin duties as required.
To make appointments as required and per local policies and procedures.
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- General education to GCSE standard or equivalent experience
Experience
Essential
- Previous experience dealing with public ideally in a receptionist role
- Experience of working as part of a team
Desirable
Skills
Essential
- Good oral and written communication skills and ICT knowledge
- Ability to prioritise
- Good organisational skills
- Keyboard skills
Desirable
Knowledge
Essential
- Knowledge of a range of administrative duties
- Confidentiality
- Health and Safety
Desirable
- Knowledge of a range of software packages
Person Specification
Qualifications
Essential
- General education to GCSE standard or equivalent experience
Experience
Essential
- Previous experience dealing with public ideally in a receptionist role
- Experience of working as part of a team
Desirable
Skills
Essential
- Good oral and written communication skills and ICT knowledge
- Ability to prioritise
- Good organisational skills
- Keyboard skills
Desirable
Knowledge
Essential
- Knowledge of a range of administrative duties
- Confidentiality
- Health and Safety
Desirable
- Knowledge of a range of software packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
