Audiology Administrative Assistant

Job summary

We are eager to recruit candidates who are highly motivated, enthusiastic and who enjoy a challenge, to join our large, diverse team in a very busy yet rewarding environment within our Audiology Department. On joining the Division Head and Neck, the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service.

The role of Audiology Administrative Assistant requires attention to detail, organisation and prioritisation skills and the ability to use initiative. The successful candidate will have excellent communication skills, will demonstrate flexibility and will be committed to improving the patient experience. In exchange, our ongoing commitment to investing in our workforce will result in opportunities for development.

Main duties of the job

The post holder will have responsibility for ensuring patients are seen/treated in a timely manner and in accordance with waiting list principles and relevant target dates as detailed in the Trust Access Policy.

Successful candidate will ensure that all clinics are managed to maximum capacity, escalating shortfalls in line with agreed Standard Operating Procedures (SOP's), and will ensure all clinic activity is outcomed and actioned in a timely manner so as to prevent unnecessary open registrations.

Using the electronic patient record system known as HIVE, part of the role will be to review the patient task list and proactively manage patient pathways in line with national targets.

The post holder may be expected to contribute to the provision and smooth running of a front of house / reception service, ensuring customer service needs are met in full. This may involve staff supervision.

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.