Job summary
Manchester Royal Eye Hospital (MREH) Outpatient Department (OPD) provides specialist ophthalmic care and supports a wide range of clinics, including additional sessions such as Clinic H and Clinic G. The department operates Monday to Friday from 08:00 to 20:00, with the possibility of extending working hours to meet service needs.You will be expected to work five days per week within these hours and demonstrate flexibility, as you may be required to work at offsite locations when necessary. This role is essential for maintaining safe staffing levels, improving patient experience, and supporting staff well-being. You will work as part of a dedicated team to ensure efficient clinic flow, excellent patient communication, and adherence to clinical standards
Main duties of the job
- Support nursing and medical teams in setting up clinics and preparing consulting rooms.
- Clean and maintain consulting rooms and medical equipment in line with infection control standards.
- Assist patients during their visit, ensuring comfort and clear communication.
- Complete basic ophthalmic assessments under supervision.
- Administer prescribed eye drops safely and accurately according to Standard Operating Procedure .
- Collect blood samples and other specimens following Trust protocols.
- Gather patient feedback to support service improvement initiatives.
- Participate in audits and contribute to quality improvement programmes within the department.
- Maintain accurate documentation and uphold confidentiality at all times.
- Work flexibly across OPD and offsite clinics as required.
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- Holds National Care Certificate or be willing to undertake and complete within 12 weeks of starting.
- Holds Functional Skills Level 1 Maths and English or GCSE equivalent or undertake and achieve a pass following completion of level 1 functional skills assessment
- Will be required to undertake level 2 apprenticeship in health care
Experience
Essential
- Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
Desirable
- Experience of working within a health care environment.
Skills
Essential
- Good communication skills (written and verbal).
- Able to work as a team
- Able to carry out well defined routine tasks
- Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
- Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.
Desirable
Person Specification
Qualifications
Essential
- Holds National Care Certificate or be willing to undertake and complete within 12 weeks of starting.
- Holds Functional Skills Level 1 Maths and English or GCSE equivalent or undertake and achieve a pass following completion of level 1 functional skills assessment
- Will be required to undertake level 2 apprenticeship in health care
Experience
Essential
- Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
Desirable
- Experience of working within a health care environment.
Skills
Essential
- Good communication skills (written and verbal).
- Able to work as a team
- Able to carry out well defined routine tasks
- Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
- Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
