Job summary
The Service Manager position provides support to the Clinical Service triumvirate and, is responsible for delivery of all operational performance targets, including access targets, delivery of financial balance, trading gap plans, and the quality of services to patients and improving services towards best practice standards within available income.
The post holder will provide support to the strategic direction agreed through the Clinical Service triumvirate, in conjunction with the Clinical Leads and Matrons. The post holder will work closely with the General Manager, Clinical Director and Lead Nurse and Clinical Group Directors/ leadership teams to achieve the MFT/Clinical Group objectives and will be expected to make a positive contribution to the delivery of health services across the local health community and relevant networks. The post holder will lead on a number of agreed projects as directed by the Associate Director of Operations and General Manager to improve patient care and services and/or the wellbeing of staff.
We have two exciting Service Manager opportunities in Clinical Haematology - Renal, Haematology and Transplant Services Care Division and Urgent and Emergency Care Division Both Care Divisions welcome applications from motivated and dynamic individuals who have strong leadership and organisational skills, to join respective leadership teams. Details for each role can be found in the 'Main Duties' section; prior experience in respective acute healthcare settings is desirable.
Please be advised that previous applicants need not apply.
Please ensure that you specify your preferred role in your application.
Main duties of the job
Clinical Haematology
One of the largest departments in the country, Clinical Haematology provides regional tertiary services for haematological malignancy, stem cell transplantation, advanced therapeutic medicinal products (gene therapy), thrombosis & haemostasis and haemoglobinopathies.
The post holder will have responsibility for the day-to-day operational management. You will be responsible for monitoring and achieving key performance indicators, contracted activity, finance, service/quality standards and service productivity and efficiency.
The post holder will support the service development and improvement, ensuring delivery of MFT's Strategic aims, supporting the NHS 10-year plan and support Care Division cross-cutting workstreams.
Urgent and Emergency Care
You will provide both strategic and operational leadership within the Urgent and Emergency Care Division, overseeing the day-to-day management to ensure the consistent delivery of safe, efficient, and patient-centred care. You will be responsible for monitoring and achieving key performance indicators (KPIs) specific to urgent and emergency care, such as meeting the four-hour A&E target, ambulance handover times, patient flow, and time to initial assessment and treatment. Ensuring compliance with all regulatory standards and national targets will be central to your remit.
Excellent communication and interpersonal abilities are essential, as the role requires building positive relationships across multidisciplinary teams. The successful individual will be proactive and resilient, with a genuine passion for driving service improvement and delivering high-quality patient care.
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - what better place to shape and develop your leadership career. We deliver care to over 1 million patients & users each year through our 10 hospitals and extensive community services. Our 30,000 plus strong workforce is central to our success and innovation.You will play a pivotal part in supporting our operational excellence and strategic ambitions. You'll work collaboratively with clinical and non-clinical teams, driving improvements that enhance patient experience, staff wellbeing, and service efficiency across the Trust.MFT offers a dynamic, inclusive environment where your leadership, ideas, and expertise are valued. You'll have access to professional development, digital tools and opportunities to contribute to transformational projects that shape the future of healthcare delivery.We are committed to supporting your growth and wellbeing, recognising the vital role you play in our organisation's success. Join us and help shape the future of our Trust--make a real difference to our teams, our services, and our communities, and fundamentally, our patients.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- Graduate or or equivalent level of experience
- Managerial qualification equivalent to post graduate diploma or equivalent experience
- Master's Degree or equivalent experience.
Desirable
- Experience or qualification relating to specialty
Knowledge
Essential
- Knowledge of specific area acquired through a degree or equivalent experience or training.
- Highly specialist knowledge of managing within a NHS healthcare setting.
- Detailed knowledge and experience of managing capacity, demand and activity.
- Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
- Knowledge and experience of project/programme management.
Training & Experience
Essential
- Proven experience of and demonstrable achievement in managing healthcare services.
- Experience of project management and imaginative planning.
- Experience of managing a diverse team.
- Experience of successfully managing the implementation of change.
- Measurable track record in involving and motivating staff to improve performance
- Evidence of professional leadership, leading to innovation in practice.
- Experience of identifying education and training needs of staff utilising.
- Evidence of continuous professional development.
- Experience in clinical audit/benchmarking.
- Experienced in complaints management.
Desirable
- Experience in workforce planning.
- Experience in setting establishments and using workforce toolkits including dependency tools.
- Experience in R&D.
- Experience of modernising services without additional resources.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Management of resources with a good track record with change management, efficiency savings and financial recovery plans.
Skills & Abilities
Essential
- Ability to present highly complex and emotive information clearly and openly with staff.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets.
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to analyse performance, capacity and demand and financial information.
- Excellent numerical and presentational skills.
- Negotiating and influencing skills.
- Ability to make calm rational decisions in the face of adversity.
Desirable
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Strong analytical skills and ability to consider the wider picture.
Person Specification
Qualifications
Essential
- Graduate or or equivalent level of experience
- Managerial qualification equivalent to post graduate diploma or equivalent experience
- Master's Degree or equivalent experience.
Desirable
- Experience or qualification relating to specialty
Knowledge
Essential
- Knowledge of specific area acquired through a degree or equivalent experience or training.
- Highly specialist knowledge of managing within a NHS healthcare setting.
- Detailed knowledge and experience of managing capacity, demand and activity.
- Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
- Knowledge and experience of project/programme management.
Training & Experience
Essential
- Proven experience of and demonstrable achievement in managing healthcare services.
- Experience of project management and imaginative planning.
- Experience of managing a diverse team.
- Experience of successfully managing the implementation of change.
- Measurable track record in involving and motivating staff to improve performance
- Evidence of professional leadership, leading to innovation in practice.
- Experience of identifying education and training needs of staff utilising.
- Evidence of continuous professional development.
- Experience in clinical audit/benchmarking.
- Experienced in complaints management.
Desirable
- Experience in workforce planning.
- Experience in setting establishments and using workforce toolkits including dependency tools.
- Experience in R&D.
- Experience of modernising services without additional resources.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Management of resources with a good track record with change management, efficiency savings and financial recovery plans.
Skills & Abilities
Essential
- Ability to present highly complex and emotive information clearly and openly with staff.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets.
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to analyse performance, capacity and demand and financial information.
- Excellent numerical and presentational skills.
- Negotiating and influencing skills.
- Ability to make calm rational decisions in the face of adversity.
Desirable
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Strong analytical skills and ability to consider the wider picture.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
