Job summary
We are looking for a dedicated and emotionally resilient person to help deliver bespoke, person-centered information and support to people affected by cancer. The post holder will be based in the Macmillan Cancer Information Centre at North Manchester General Hospital.
The successful candidate must be committed to improving the lives of people affected by cancer (PAbC) in a way that is tailored to their needs. This will be delivered through outstanding communication skills, detailed care plans, signposting, referrals and creative forms of media and events.
The candidate must be an excellent communicator, highly resilient, able to adapt to work priorities that change quickly and competent with a range of IT systems (see job description for more details).
Please note this role involves working directly with people affected by cancer, many of whom will be receiving palliative care, and cancer professional every day often in distressing situations. Candidates must consider these factors before applying to this demanding yet highly rewarding role.
Main duties of the job
- Meet with people affected by cancer, listening to their needs and providing high quality, bespoke information and support.
- Signpost and refer to a range of services and complete detailed care plans on behalf of patients in a range of formats.
- Carry out a range of administration duties that contribute to the running of an outstanding service including managing spreadsheets, data collection forms, creating posters and flyers, ordering cancer information resources.
- Record all relevant interactions with service users on computer hospital record systems.
- Deputise for the manager if they have to attend meetings or are on leave. This will involve periods of lone working.
- Attend any training relevant to role and be proactive when identifying areas for own development; communicating them with the manager.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Education/Qualifications
Essential
- Relevant diploma or equivalent level of experience
- Willingness to undertake enhanced communication skills training
Desirable
- Communication skills certificate or experience in handling emotionally challenging situations
- IT skills certificate
Experience
Essential
- Experience working with the general public
- Experience of delivering information and/or support to people
- Experience in working in a health/social care setting
Desirable
- Experience working in a cancer related environment
- Experience working with volunteers
- Experience of participation in service development and implementation of change.
Skills/Ability/Knowledge
Essential
- Excellent communication and interpersonal skills
- Great organisational and administrative skills
- Knowledge of professional and NHS issues
- Intermediate IT skills in Microsoft Word, Excel and Forms
- Ability to remain calm in stressful/emotional situations
- High level of mental and emotional resilience
- Ability to work on own initiative and as part of a team.
- Ability to work flexibly to deliver the requirements of the service
- Understanding of the services provided by Macmillan Cancer Support
Desirable
- Knowledge of quality assurance issues around patient information
- Experience using Canva graphic design software or an ability and willingness to learn
- Knowledge of the national and regional cancer agenda
- Ability to present information to groups
- Understanding of audit processes.
Other
Essential
- Willingness/ability to travel to locations across Greater Manchester to support the promotion and delivery of the service, attend relevant training etc. when necessary
Desirable
- Car owner/supported driver
Person Specification
Education/Qualifications
Essential
- Relevant diploma or equivalent level of experience
- Willingness to undertake enhanced communication skills training
Desirable
- Communication skills certificate or experience in handling emotionally challenging situations
- IT skills certificate
Experience
Essential
- Experience working with the general public
- Experience of delivering information and/or support to people
- Experience in working in a health/social care setting
Desirable
- Experience working in a cancer related environment
- Experience working with volunteers
- Experience of participation in service development and implementation of change.
Skills/Ability/Knowledge
Essential
- Excellent communication and interpersonal skills
- Great organisational and administrative skills
- Knowledge of professional and NHS issues
- Intermediate IT skills in Microsoft Word, Excel and Forms
- Ability to remain calm in stressful/emotional situations
- High level of mental and emotional resilience
- Ability to work on own initiative and as part of a team.
- Ability to work flexibly to deliver the requirements of the service
- Understanding of the services provided by Macmillan Cancer Support
Desirable
- Knowledge of quality assurance issues around patient information
- Experience using Canva graphic design software or an ability and willingness to learn
- Knowledge of the national and regional cancer agenda
- Ability to present information to groups
- Understanding of audit processes.
Other
Essential
- Willingness/ability to travel to locations across Greater Manchester to support the promotion and delivery of the service, attend relevant training etc. when necessary
Desirable
- Car owner/supported driver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
