Job summary
Endoscopy Booking and Scheduling ClerkEndoscopy Department37.5 hours per week Band 3 - Permanent Post Mri
We are looking for a self-motivated, highly organised individual to join our Endoscopy Booking team supporting the endoscopy service in day to day office functions including, scheduler management, telephone handling, occasional typing, adding patients to the WL and general admin and clerical duties
You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. Previous clerical experience, preferably in a healthcare setting, would be desirable. This post is varied and we therefore seek a self motivated person with good communication, organisational and interpersonal skills.
For an informal discussion please contact Natalie Clarke, 0161 701 8884
Main duties of the job
Adding patients to the Patient Administration System 'Waiting List' module, ensuring thatpatients are on the correct 6-week diagnostic pathway, validating this and amending asnecessary, and to deal with patients who wish to change or cancel their appointments.
Booking patients into clinic lists in accordance with 6-week diagnostic time-frames and in line with patient access policy.
Liaising with consultants with regards to case-mix, additions to lists and list changes.
Liaising with other disciplines, staff and departments ensuring relevant information is communicated in a timely manner and to act in a professional and polite manner at all times;
Audiotyping of patient letters
Dealing with internal and external mail;
Ensuring that there is adequate provision of stationery (e.g. patient information leaflets);
Adapting positively to change when new booking methods or working practice guidelinesare introduced;
Working additional hours as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness-prior notice would be given;
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- oeducated to GCSE level or equivalent, or equivalent experience
Desirable
- Endoscopy booking experience
Experience
Essential
- oprevious waiting list management experience
- oWorking as part of a team
skills
Essential
- ocompetent use of the IPM Patient Administration System or similar
- oexcellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
knowledge
Essential
- ofamiliarity with waiting list administrative procedures and policy issues
Desirable
- oknowledge of Caldicott guidelines and Data Protection
personal attributes
Essential
- oadaptable and flexible approach to working (e.g. providing cover for other
- oconfident dealing s) with a range of people both internal and external to the organisation
- oresilient working under pressure
Person Specification
Qualifications
Essential
- oeducated to GCSE level or equivalent, or equivalent experience
Desirable
- Endoscopy booking experience
Experience
Essential
- oprevious waiting list management experience
- oWorking as part of a team
skills
Essential
- ocompetent use of the IPM Patient Administration System or similar
- oexcellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
knowledge
Essential
- ofamiliarity with waiting list administrative procedures and policy issues
Desirable
- oknowledge of Caldicott guidelines and Data Protection
personal attributes
Essential
- oadaptable and flexible approach to working (e.g. providing cover for other
- oconfident dealing s) with a range of people both internal and external to the organisation
- oresilient working under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
