Job summary
The Northern Sexual Health, Contraception and HIV Service - South Manchester We are looking for a highly motivated receptionist to provide reception and administrative support to a busy Contraception, Sexual Health & HIV Department for 37.5 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.
Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.
The post would be based at Withington Community Hospital in Manchester. The Northern service operates across Greater Manchester so a need for flexibility is required to meet the demands of the service. The postholder would also join receptionists across the service in a Saturday rota to support the Hathersage Centre, MRI. The commitment to this would be 4 hours approximately once every 10 weeks.
This post may close early if sufficient applications are received.
Main duties of the job
Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.
Book appointments, update attendances and action referrals.
Maintain the reception and waiting area to an orderly state at all times.
Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
Arrange and respond to Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
To work flexibly across the service as required.
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Experience/Skills
Essential
- Educated to GCSE standard grades A-C English and Maths or equivalent experience
- Exposure or experience in administrative tasks or office environments, demonstrating a foundational understanding of administrative responsibilities.
- Ability to handle assigned tasks, prioritise work, and meet deadlines under supervision in a structured office setting.
- Clear and polite communication skills, both written and verbal, to interact with colleagues and patients professionally.
- Attention to detail to ensure accuracy in administrative duties such as telephone enquiries, reception cover, filing, data entry, and record keeping.
- Capacity to identify issues, seek guidance when necessary, and contribute to problem-solving efforts within a team.
- Basic understanding of time management principles to complete assigned tasks efficiently and effectively.
- Familiarity with basic office software (e.g., word processing, spreadsheet) and willingness to learn new software tools as required.
- Understanding of the importance of maintaining confidentiality and handling sensitive information with discretion and integrity.
- Flexibility to adapt to changing priorities, procedures, and environments in a dynamic workplace.
- Willingness to learn, take on additional responsibilities as directed, and contribute to a positive work environment through a proactive approach.
Desirable
- Prior experience as an Administrative Assistant or Clerical Officer in a hospital setting, demonstrating proficiency in healthcare specific administrative tasks.
- Familiarity with healthcare information systems and administrative software commonly used in hospitals (e.g., Electronic Health Records, Hospital Information Systems)to facilitate data management and reporting.
- Understands the Sexual Medicine, HIV, and Contraception speciality, with a focus on supporting patients and staff in these areas.
Person Specification
Experience/Skills
Essential
- Educated to GCSE standard grades A-C English and Maths or equivalent experience
- Exposure or experience in administrative tasks or office environments, demonstrating a foundational understanding of administrative responsibilities.
- Ability to handle assigned tasks, prioritise work, and meet deadlines under supervision in a structured office setting.
- Clear and polite communication skills, both written and verbal, to interact with colleagues and patients professionally.
- Attention to detail to ensure accuracy in administrative duties such as telephone enquiries, reception cover, filing, data entry, and record keeping.
- Capacity to identify issues, seek guidance when necessary, and contribute to problem-solving efforts within a team.
- Basic understanding of time management principles to complete assigned tasks efficiently and effectively.
- Familiarity with basic office software (e.g., word processing, spreadsheet) and willingness to learn new software tools as required.
- Understanding of the importance of maintaining confidentiality and handling sensitive information with discretion and integrity.
- Flexibility to adapt to changing priorities, procedures, and environments in a dynamic workplace.
- Willingness to learn, take on additional responsibilities as directed, and contribute to a positive work environment through a proactive approach.
Desirable
- Prior experience as an Administrative Assistant or Clerical Officer in a hospital setting, demonstrating proficiency in healthcare specific administrative tasks.
- Familiarity with healthcare information systems and administrative software commonly used in hospitals (e.g., Electronic Health Records, Hospital Information Systems)to facilitate data management and reporting.
- Understands the Sexual Medicine, HIV, and Contraception speciality, with a focus on supporting patients and staff in these areas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
