Job summary
Our ambition is to build on our leading initiatives and revolutionise the way we work together. That's why we're embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.
You'll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi-million pound investment. From introducing enterprise-wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision-making of clinical and operational staff, we're using technology to increase organisational efficiency and improve patient health outcomes.
In this hands-on, senior technical role, you'll help deliver efficient, responsive and effective support services. By keeping our IT operating at peak performance, you'll contribute high-quality patient care across MFT's various sites. A key point of contact for hardware and software issues, you can expect to have practical involvement in tracking and resolving queries, incidents, problems and requests relating to both equipment and applications.
Main duties of the job
Skills & knowledge required
You'll bring experience of working in a customer-facing IT infrastructure support role. This will have included providing first-, second- and third-line support with the PC client environment. You'll also need knowledge of local area networks and wide area networks, server support and email systems. Proven experience in the management and use of service desk systems and call distribution systems is also important. You'll thrive under pressure and be ready to work flexibly, including some out-of-hours shifts.
Qualifications
Degree or equivalent or relevant experience.Evidence of Personal Development
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- Degree or equivalent or relevant experience
- Evidence of Personal Development
Desirable
- Degree or equivalent qualification in an IT related subject
Experience / Knowledge
Essential
- Demonstrable technical background in IT working in an Infrastructure support role
- Proven experience in working in customer facing IT service delivery environment
- Proven experience in the management and use of service desk systems and call distribution systems
- Substantial experience in providing first, second and third line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
- Practical understanding of backup, operational and service continuity processes
- Working knowledge of Local Area Networks / Wide Area Networks, Server Support and Email systems
- Knowledge of IT Infrastructure Library (ITIL) Best Practice
Desirable
- Previous experience in NHS IT environment
- Previous experience in a supervisory role
- Knowledge of Internet / Intranet concepts
- Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
- Project Management methodology
Person Specification
Qualifications
Essential
- Degree or equivalent or relevant experience
- Evidence of Personal Development
Desirable
- Degree or equivalent qualification in an IT related subject
Experience / Knowledge
Essential
- Demonstrable technical background in IT working in an Infrastructure support role
- Proven experience in working in customer facing IT service delivery environment
- Proven experience in the management and use of service desk systems and call distribution systems
- Substantial experience in providing first, second and third line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
- Practical understanding of backup, operational and service continuity processes
- Working knowledge of Local Area Networks / Wide Area Networks, Server Support and Email systems
- Knowledge of IT Infrastructure Library (ITIL) Best Practice
Desirable
- Previous experience in NHS IT environment
- Previous experience in a supervisory role
- Knowledge of Internet / Intranet concepts
- Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
- Project Management methodology
