Job summary
To assist the resourcing team in ensuring the smooth day to day running of operation and service, and to promote the image and reputation of the Trust.
The post-holder will be expected to exercise initiative in a high profile and busy environment. The post-holder will need to demonstrate the ability to liaise effectively and confidently with people at all levels and recognise the importance of confidentiality and sensitive issues.
Main duties of the job
Answering the telephone and dealing with enquiries in accordance with instruction, relaying any queries and messages.
Receive and distribute post.
Scanning of documents
Data Entry into Trac, NHS Jobs and Microsoft packages
To support the review of existing administrative processes and procedures, contributing ideas for development with the team implementing changes as agreed.
To develop personal knowledge of relevant administrative and organisational policies and procedures.
To process all forms of mail (including faxes and emails) opening, distributing and undertaking the necessary action as appropriate.
To promote a customer led service and act as first point of contact for interdepartmental/departmental and external contacts.
To deal with telephone, in person and electronic queries and where appropriate channel them to the relevant member of staff.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Knowledge Requirements
Essential
- An understanding of general office and recruitment procedures
- Computer literate and competent with MS office, MS outlook and the internet
Desirable
- Awareness of employment legislation
- Knowledge of Electronic Staff Record (ESR)
- Understanding of Agenda for Change Terms and Conditions
Qualifications - Academic/ Professional
Essential
- Educated to high GCSE level, Grade C and above or equivalent experience
Experience
Essential
- Experience of working in a high volume, fast paced environment
- Experience of prioritising work to meet deadlines
- Experience of working in a Customer Service environment
- Experience of using an online database system
Desirable
- Experience of working in the NHS
- Experience of using a recruitment online platform such as TRAC and NHS Jobs
- Experience of working within a recruitment team
- Experience of maintaining confidentiality and handling sensitive information
Personal attributes
Essential
- Effective interpersonal skills
- Effective communication skills both verbal and written
- Ability to prioritise and plan a very high volume of workload
- Able to deal confidently with customers
- Excellent planning, prioritisation and organisation skills
- Ability to pay attention to detail and produce accurate work
- Team working skills
Personal circumstances
Essential
- Flexible approach to work, some unsociable hours when required
Person Specification
Knowledge Requirements
Essential
- An understanding of general office and recruitment procedures
- Computer literate and competent with MS office, MS outlook and the internet
Desirable
- Awareness of employment legislation
- Knowledge of Electronic Staff Record (ESR)
- Understanding of Agenda for Change Terms and Conditions
Qualifications - Academic/ Professional
Essential
- Educated to high GCSE level, Grade C and above or equivalent experience
Experience
Essential
- Experience of working in a high volume, fast paced environment
- Experience of prioritising work to meet deadlines
- Experience of working in a Customer Service environment
- Experience of using an online database system
Desirable
- Experience of working in the NHS
- Experience of using a recruitment online platform such as TRAC and NHS Jobs
- Experience of working within a recruitment team
- Experience of maintaining confidentiality and handling sensitive information
Personal attributes
Essential
- Effective interpersonal skills
- Effective communication skills both verbal and written
- Ability to prioritise and plan a very high volume of workload
- Able to deal confidently with customers
- Excellent planning, prioritisation and organisation skills
- Ability to pay attention to detail and produce accurate work
- Team working skills
Personal circumstances
Essential
- Flexible approach to work, some unsociable hours when required
