Job summary
We are eager to a candidate who are highly motivated, enthusiastic and who enjoy a challenge to join our large and diverse team in a very busy yet rewarding environment. On joining the Reproductive Medicine Department the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service.
The role of the Clerical Officer requires attention to detail, organisation and prioritisation skills. Answering calls from patients, arriving and directing patients within the department and booking appointments.
The successful candidate will have excellent communication skills and will demonstrate flexibility being committed to improving the patient experience.
Main duties of the job
Greet people attending the reception area, ascertaining their requirements and respond to those requirements accordingly including the recording of their attendance for clinic appointments and scans.
Assist in booking appointments for patients as directed by clinical staff and management team.
Provide a telephone service responding to queries and relaying messages as necessary including liaising with other departments where appropriate and taking patient treatment requests.
Record all admissions and discharges on the ward on appropriate databases (e.g. HIVE).
Register patients on the Meditex (IVF EPR System) and update where required in a timely manner.
*** Please see detailed job description for the full list of tasks***
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Knowledge Requirements
Essential
- An understanding of general office procedures
Desirable
- Knowledge of hospital environment/routines
- Knowledge of requirement of patients
- Knowledge of Patient Administration System
Qualifications - Academic/ Professional
Essential
- Good standard of general education
- GCSE or equivalent in English and Maths
Desirable
- Educated to high GCSE level
- ECDL qualification
- Business and Administration NVQ Level 2
Experience
Essential
- Experience of working in an administrative environment
- Computer literate; experience of MS office, MS outlook, software and the internet
Desirable
- Experience of working in the NHS
- Experience of clerical/reception duties
- Experience of working in a customer service environment
- Experience of previous care environment
- Evidence of liaising with more than one discipline
Personal circumstances
Essential
- Flexible approach to work
- Able to work weekends on a rota basis
Personal Attributes
Essential
- Excellent interpersonal skills
- Excellent communication skills both verbal and written
- Ability to prioritise and plan workload
- Able to deal confidently with customers
- Willingness to be trained
- Ability to work as a member or a team and ability to work unsupervised
Person Specification
Knowledge Requirements
Essential
- An understanding of general office procedures
Desirable
- Knowledge of hospital environment/routines
- Knowledge of requirement of patients
- Knowledge of Patient Administration System
Qualifications - Academic/ Professional
Essential
- Good standard of general education
- GCSE or equivalent in English and Maths
Desirable
- Educated to high GCSE level
- ECDL qualification
- Business and Administration NVQ Level 2
Experience
Essential
- Experience of working in an administrative environment
- Computer literate; experience of MS office, MS outlook, software and the internet
Desirable
- Experience of working in the NHS
- Experience of clerical/reception duties
- Experience of working in a customer service environment
- Experience of previous care environment
- Evidence of liaising with more than one discipline
Personal circumstances
Essential
- Flexible approach to work
- Able to work weekends on a rota basis
Personal Attributes
Essential
- Excellent interpersonal skills
- Excellent communication skills both verbal and written
- Ability to prioritise and plan workload
- Able to deal confidently with customers
- Willingness to be trained
- Ability to work as a member or a team and ability to work unsupervised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
