Job summary
Join our Single Point of Access (SPOA) team and help improve access to vital community health services across Manchester and Trafford.
We are looking for proactive and efficient SPOA Administrators to support the delivery of timely, accurate, and compassionate referral and appointment bookings management.As the first point of contact for referrers and service users, you will play a vital role in ensuring seamless access to community health services.
What We're Looking For
Proven administrative experience in a healthcare or customer service environment
Strong communication and interpersonal skills
Ability to work independently and make decisions within defined procedures
Excellent organisational skills and attention to detail
Proficient in using IT systems and managing digital workflows
Why Join Us?
Be part of an innovative, supportive, and forward-thinking team
Opportunities for development and progression within the Manchester/Trafford LCO
Help shape the way local people access community healthcare
Main duties of the job
You will work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford. The role includes following established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders, and ensuring all referrals are managed efficiently from receipt to appointment booking.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- Good standard of numeracy and literacy
- NVQ 3 (or equivalent level knowledge) in administration
- Willingness to undertake continuing professional development
Desirable
- IT qualification or equivalent
Experience
Essential
- Demonstrable experience of working within an office environment
Desirable
- Working within the NHS in a support role
Skills
Essential
- Able to deal confidently and professionally with all members of the MDT including patients and their families
- Ability to analyse information and resolve problems
- Organisation
- Communication
- Experience of service meetings and taking minutes
- Ability to utilise a range of IT programmes, including MO Suite including Access and Powerpoint
Desirable
- Knowledge of the health service
- Knowledge of the Patient Administration systems eg EMIS/HIVE
Person Specification
Qualifications
Essential
- Good standard of numeracy and literacy
- NVQ 3 (or equivalent level knowledge) in administration
- Willingness to undertake continuing professional development
Desirable
- IT qualification or equivalent
Experience
Essential
- Demonstrable experience of working within an office environment
Desirable
- Working within the NHS in a support role
Skills
Essential
- Able to deal confidently and professionally with all members of the MDT including patients and their families
- Ability to analyse information and resolve problems
- Organisation
- Communication
- Experience of service meetings and taking minutes
- Ability to utilise a range of IT programmes, including MO Suite including Access and Powerpoint
Desirable
- Knowledge of the health service
- Knowledge of the Patient Administration systems eg EMIS/HIVE
