Job summary
Responsible for taking emergency referral calls from District General Hospitals and coordinating multi-disciplinary conference calls for the NWTS team. The post will support the NWTS critical care team completing administrative duties as and when requested, ensuring data is handled in a timely manner, and effective communication within the NWTS team and external teams/organisations.
Main duties of the job
Accurate recording of telephone referrals/messages using knowledge of Microsoft Office, Administration skills and medical terminology. Ensure that all information is forwarded to the relevant retrieval team member within the required timeframe.
To deal with incoming and outgoing mail and email communication.
To provide a reception service and deal with enquiries by both internal and external agencies.
To process ordering, storage and distribution of clinical, non-clinical and stationary supplies for the service.
To ensure all Data entry is accurate and up-to-date, producing queries and retrieving data as necessary, including NWTS Database and PICA Net.
To carry out daily tasks as assigned to the Administrators by the Administrator Manager.
To support and assist facilitate in the organisation of any Training events or Conferences organised by the NWTS Service.
To assist in keeping the NWTS Website accurate and up-to-date.
To carry out any other tasks as deemed appropriate to the role where required.
To be responsible for personal Projects as assigned by the Line Manager or Clinical Nurse Manager.
To assist clinical staff in preparation of Audit documentation and correspondence, using Microsoft Word / Excel / Access, ensuring that all policies and procedures are adhered to.
Take minutes and arrange minutes.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications & Training
Essential
- Good Standard of Secondary Education
- GCSE Level English or equivalent
Desirable
- Microsoft Office Training
- AMSPA Diploma / BSMS Diploma or equivalent
- ECDL or equivalent
Knowledge
Essential
- Conversant with administrative practice
- Microsoft Office
Experience
Essential
- Substantial Medical Secretarial experience or comparable experience in other background
- Audio typing
- Computer awareness/accuracy of data entry
Desirable
- Work experience in medical environment
- Working in a stressful environment.
- Experience of using a range of computerised packages
- Telephone operator experience
Skills and Abilities
Essential
- Good interpersonal skills
- Computer literate
- Ability to work on own initiative
- Ability to prioritise
- Sensitive and caring
- Display MFT Values and Behaviours
Work Related Circumstances
Essential
- Able to maintain confidentiality
- Flexible
- Must be able to work as part of a team
- Willingness to develop personally
Person Specification
Qualifications & Training
Essential
- Good Standard of Secondary Education
- GCSE Level English or equivalent
Desirable
- Microsoft Office Training
- AMSPA Diploma / BSMS Diploma or equivalent
- ECDL or equivalent
Knowledge
Essential
- Conversant with administrative practice
- Microsoft Office
Experience
Essential
- Substantial Medical Secretarial experience or comparable experience in other background
- Audio typing
- Computer awareness/accuracy of data entry
Desirable
- Work experience in medical environment
- Working in a stressful environment.
- Experience of using a range of computerised packages
- Telephone operator experience
Skills and Abilities
Essential
- Good interpersonal skills
- Computer literate
- Ability to work on own initiative
- Ability to prioritise
- Sensitive and caring
- Display MFT Values and Behaviours
Work Related Circumstances
Essential
- Able to maintain confidentiality
- Flexible
- Must be able to work as part of a team
- Willingness to develop personally
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
