Job summary
MFT Employee Health and Wellbeing (EHW) Service provides specialist advice and support regarding employee health issues to MFT employees and managers as well as to a variety of external clients.
The EHW Service is a multidisciplinary team who are based across various locations comprising of OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team our main priority is to create a dynamic approach to maximise employee health, wellbeing and productivity
To support the EHW Service we are currently recruiting a Service Support Coordinator to join our team, you will be fully integrated within the service, working with EHW colleagues at a variety of locations across the MFT sites including, Wythenshawe, Oxford Road, Withington and Trafford and North Manchester General
Main duties of the job
As a key member of the EHW multidisciplinary team you will be responsible for the administration, co-ordination and effective delivery of the Case Management Process, reception and general administration within the EHW Service along with providing a professional administration service to managers, HR colleagues and external clients. You will ideally have experience of working in an occupational health or GP practice environment within both the NHS and private sector. You must be IT literate and able to learn systems and processes.
As a key member of the team this role provides a unique and exciting opportunity to assist in developing the administration service that is dynamic and customer focused. In return we will support your development and provide you with an opportunity to maximize your skills and experience.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Education / Qualifications
Essential
- Good standard of general education Min 5 GCSE's or Relevant equivalent experience.
- RSA/ NVQ level 111 or equivalent
Desirable
- ECDL
- Secretartial Processing Qualification
Experience
Essential
- Business administrative experience
- Experience of developing, maintaining and implementing administrative systems
- Use of Microsoft packages including Word and Excel.
- Proven experience of working to deadlines
- Strong customer service experience
Desirable
- Experience of working within NHS office environment
- Experience of working within a multidisciplinary team
Skills
Essential
- Well organised with the ability to work a high standard and meet deadlines in a busy office environment
- Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities
- Excellent oral and written communication skills and a positive, helpful telephone manner.
- Flexible approach to working hours especially during busy periods to cover holidays and unplanned absence
- Keen to improve and develop processes and services
Desirable
- Evidence of personal development and past experience
Knowledge
Essential
- IT Good analytical skills to support the production of management reports
- Knowledge of a range of clerical procedures
Desirable
- Understanding of IT generally
- Understanding of data protection and medical confidentiality
- Knowledge of NHS or EHW Policies and procedures
Person Specification
Education / Qualifications
Essential
- Good standard of general education Min 5 GCSE's or Relevant equivalent experience.
- RSA/ NVQ level 111 or equivalent
Desirable
- ECDL
- Secretartial Processing Qualification
Experience
Essential
- Business administrative experience
- Experience of developing, maintaining and implementing administrative systems
- Use of Microsoft packages including Word and Excel.
- Proven experience of working to deadlines
- Strong customer service experience
Desirable
- Experience of working within NHS office environment
- Experience of working within a multidisciplinary team
Skills
Essential
- Well organised with the ability to work a high standard and meet deadlines in a busy office environment
- Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities
- Excellent oral and written communication skills and a positive, helpful telephone manner.
- Flexible approach to working hours especially during busy periods to cover holidays and unplanned absence
- Keen to improve and develop processes and services
Desirable
- Evidence of personal development and past experience
Knowledge
Essential
- IT Good analytical skills to support the production of management reports
- Knowledge of a range of clerical procedures
Desirable
- Understanding of IT generally
- Understanding of data protection and medical confidentiality
- Knowledge of NHS or EHW Policies and procedures
