Job summary
Are you interested a being at the forefront of our Emergency Department at North Manchester General Hospital?
We have an exciting opportunity to join the Emergency Department Administration Team at North Manchester General Hospital as a Receptionist. An opportunity has arisen for a dynamic individual to join the Administration Team at the hospital.
The ideal candidate will be highly motivated, good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment , be adaptable and willing to take on various duties . As the ED department is open 24 hours this role gives you the opportunity to work a variable shift pattern including overnight.
By joining our exciting journey, you will become part of North Manchester's passionate, talented team and have access to a wide range of learning and development opportunities to further develop both yourself and the services we provide in the coming years.
Main duties of the job
DUTIES AND RESPONSIBILITIES
- General reception duties - booking in patients upon arrival in the department
- General telephone call/queries both internal and external
- General clerical duties - sorting, filing, photocopying, scanning
- Dealing promptly with routine enquiries from staff and patients both on the telephone and in person
- Booking Patient Transport when required for patients
- Booking in arrivals of ambulances within the department
- Use of hospital computer systems/programmes, such as Hive, Adastra, One Response
- Follow Departmental or Standard Operation Procedures (SOPs)
- Take part in departmental audits as and when required
- Complying with the Data Protection Act in relation to confidential data
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- Education to GCSE standard or equivalent including English and Maths
- Computer literacy/evidence of IT training
Desirable
- Customer service/ care qualification
- ECDL or other IT qualification
- NVQ 3 or equivalent knowledge
Experience
Essential
- At least two years' experience of reception duties / customer relations
- At least two years' experience of recent administrative duties
Desirable
- Previous care environment experience
- Experience using patient administration systems. (e.g. Hive, Symphony)
Skills
Essential
- Good command of written and oral English
- Prioritisation and organisation skills
- Excellent customer service and telephone skills
Desirable
- Fast, accurate typing to RSA 3 leve
Knowledge
Essential
- Social awareness of diverse cultural needs
- Understanding of information governance and the Caldicott guidelines
Desirable
- Knowledge of a range of IT software packages
- Knowledge of the hospital environment and requirements of patients
Personal Attributes
Essential
- Able to communicate at all levels
- Organised, methodical and able to multi-task
- Able to work in a calm and courteous manner at all times
- Able to work unsupervised or occasionally alone
- Possessing of initiative and independent judgement
- Able to work under pressure and in a busy environment
- Willing to be trained
- Must be able to multi-task
Circumstances
Essential
- Flexibility- with regards to the changing needs of the service
- The post holder will be required to work mixed shifts, consisting of earlies, lates, long days and nights
- The post holder will be expected to work weekends and Bank Holidays, and to cover for sickness and holidays
Person Specification
Qualifications
Essential
- Education to GCSE standard or equivalent including English and Maths
- Computer literacy/evidence of IT training
Desirable
- Customer service/ care qualification
- ECDL or other IT qualification
- NVQ 3 or equivalent knowledge
Experience
Essential
- At least two years' experience of reception duties / customer relations
- At least two years' experience of recent administrative duties
Desirable
- Previous care environment experience
- Experience using patient administration systems. (e.g. Hive, Symphony)
Skills
Essential
- Good command of written and oral English
- Prioritisation and organisation skills
- Excellent customer service and telephone skills
Desirable
- Fast, accurate typing to RSA 3 leve
Knowledge
Essential
- Social awareness of diverse cultural needs
- Understanding of information governance and the Caldicott guidelines
Desirable
- Knowledge of a range of IT software packages
- Knowledge of the hospital environment and requirements of patients
Personal Attributes
Essential
- Able to communicate at all levels
- Organised, methodical and able to multi-task
- Able to work in a calm and courteous manner at all times
- Able to work unsupervised or occasionally alone
- Possessing of initiative and independent judgement
- Able to work under pressure and in a busy environment
- Willing to be trained
- Must be able to multi-task
Circumstances
Essential
- Flexibility- with regards to the changing needs of the service
- The post holder will be required to work mixed shifts, consisting of earlies, lates, long days and nights
- The post holder will be expected to work weekends and Bank Holidays, and to cover for sickness and holidays
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
