Job summary
Ward Clerk - Maternity Services
Are you a positive, people person? Are you keen to succeed and grow in a role that plays an integral part in enhancing our patient's experience and be the welcoming face of our Maternity wards? Then we would love you to apply for one of our ward clerk positions.
We work alongside the Midwives, Junior Doctors and Consultants to ensure our women receive the best care possible and we are looking for you to bring a positive approach to our team environment.
Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.
Good interpersonal skills and the ability to work on your own initiative and as part of a team. A friendly and conscientious outlook is also required as is the ability to liaise with all levels of staff and patients
Current available shifts *potential to change*
Early 07:30-15:30
Late 13:30- 21:30
Night 21:15-07:45
Shifts are across 7 days and a combination of early, late and night shifts to meet the needs of the service.
You will receive Night/Saturday/Sunday enhancements if you are rostered to work on these days.Your shift preferences i.e. day or night shifts will be discussed at interview, and your preferences will be considered.
These positions will be based at St Mary's Hospital on our Oxford Road Campus.
Main duties of the job
This role supports the Antenatal and Postnatal ward reception desks at St Mary's Hospital. The post holder is required to work a range of shifts and being the single point contact to meet and greet patients and visitors. They will be required to provide excellent customer service and support to our patients and visitors, as well as the medical teams within the department.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Education / Qualification
Essential
- A good level of general education
Previous Experience
Essential
- Previous receptionist/customer service experience
- Previous telephone handling experience
- Experience/examples of team working
Desirable
- Experience using Patient Information Systems (HIVE)
- Microsoft package (word, excel etc.)
Skills and Abilities
Essential
- Strong IT and keyboard skills
- Ability to communicate effectively with a wide range of people, including patients, senior staff and consultants
- Excellent interpersonal and communication skills
- Ability to identify and raise problems appropriately
Knowledge
Essential
- Understanding of the importance of patient confidentiality
Desirable
- Knowledge of the Data Protection Act / Caldicott Principles
Personal Attributes
Essential
- Positive attitude
- Professional, helpful and approachable
- Flexible, adaptable and reliable
- Ability to remain calm under pressure
- Conscientious approach to work
Person Specification
Education / Qualification
Essential
- A good level of general education
Previous Experience
Essential
- Previous receptionist/customer service experience
- Previous telephone handling experience
- Experience/examples of team working
Desirable
- Experience using Patient Information Systems (HIVE)
- Microsoft package (word, excel etc.)
Skills and Abilities
Essential
- Strong IT and keyboard skills
- Ability to communicate effectively with a wide range of people, including patients, senior staff and consultants
- Excellent interpersonal and communication skills
- Ability to identify and raise problems appropriately
Knowledge
Essential
- Understanding of the importance of patient confidentiality
Desirable
- Knowledge of the Data Protection Act / Caldicott Principles
Personal Attributes
Essential
- Positive attitude
- Professional, helpful and approachable
- Flexible, adaptable and reliable
- Ability to remain calm under pressure
- Conscientious approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
