Job summary
We're looking for a skilled and motivated Deputy Head of Payroll Services to join Manchester Foundation Trust (MFT) and play a pivotal role in delivering a sustainable, efficient, and customer-focused Pay Services function. This role contributes to the wider Employee Value Proposition (EVP), helping to attract and retain employees and position Manchester Foundation Trust (MFT) as the 'Employer of Choice' in Greater Manchester
This is an exciting opportunity for an expert in Payroll, Pensions and Expenses to make a meaningful impact across a large and complex organisation. You'll ensure our Pay Services are compliant, accurate, and customer-focused while acting as a trusted deputy to the Head of Payroll Services.
If you thrive in a leadership role, have a keen eye for detail, and want to contribute to the success of one of the largest NHS Trusts in the UK, we'd love to hear from you.
Main duties of the job
As Deputy Head of Pay Services, you will:
- Support the design, delivery, and continuous improvement of MFT's Pay Services strategy.
- Lead and develop a team, including direct line management of the Payroll Operations Manager and Quality Assurance & Improvement Lead.
- Ensure accurate, compliant, and timely delivery of payroll, pensions, and expenses.
- Provide expert advice on statutory pay matters, including Income Tax, NI, Sick Pay, and Maternity Pay.
- Act as deputy for the Head of Payroll Services, attending Trust-wide meetings and influencing senior stakeholders.
- Develop and monitor service governance, KPIs, and SLAs, ensuring accountability and improvement.
- Drive innovation through systems, automation, and process optimisation.
- Maintain strong stakeholder relationships with staff, unions, external partners, and statutory bodies.
- Support team development through coaching, mentoring, training, and succession planning.
- Ensure compliance with legal frameworks, governance requirements, and Trust policies.
We're looking for someone who is:
- An experienced payroll and pensions professional with expert knowledge of legislation and best practice.
- A confident communicator with the ability to advise, influence, and engage senior stakeholders.
- Skilled in leading and developing teams to deliver high-quality, customer-focused services.
- Proactive, solution-focused, and committed to continuous improvement.
About us
At Manchester Foundation Trust (MFT), we pride ourselves on a values-driven culture and a commitment to exceptional care for Greater Manchester. Within Pay Services, you'll join a supportive, collaborative team that values professionalism, innovation, and continuous learning, with modern systems to deliver the best service for staff and patients.
We invest in professional growth through training, mentorship, and opportunities to lead impactful projects. As part of one of the UK's largest NHS Trusts, you'll enjoy flexible working, generous leave, NHS pension, wellbeing initiatives, and clear career progression.
MFT operates 10 hospitals and community services, serving 1 million patients annually, with a workforce of 30,000. We champion collaboration, digital innovation--including our Hive Electronic Patient Record system--and transformation to improve clinical quality, patient experience, and operational efficiency.
As a leading academic, research, and education center, we support high-quality research and innovation, while our Green Plan reflects a commitment to sustainable healthcare. At MFT, we foster inclusion, wellbeing, and transparent career development, empowering staff to shape the future of our organisation.
Job description
Job responsibilities
As Deputy Head of Pay Services, your responsibilities will include:
Leadership & Strategy
- Deputise for the Head of Payroll Services/Associate Director of Workforce Services.
- Support the design and delivery of MFTs Pay Services strategy and contribute to organisational goals.
- Lead and manage senior team members, ensuring objectives, appraisals, and personal development plans are in place.
Operations & Compliance
- Oversee the accuracy and timeliness of payroll, pensions, and expenses services.
- Ensure compliance with statutory requirements, HMRC guidance, GDPR, FOI, and Trust policies.
- Support development and monitoring of SLAs and KPIs, providing performance reports and governance assurance.
- Lead on payroll system changes and contribute to functional audits, benchmarking, and surveys.
Customer Service & Communications
- Maintain MFTs reputation for high-quality, customer-focused Pay Services.
- Provide expert advice to staff, managers, and external stakeholders on complex payroll and pensions issues.
- Build strong relationships with recognised trade unions, statutory bodies, and external partners.
- Promote continuous improvement, best practice, and effective knowledge sharing.
Innovation & Improvement
- Drive initiatives to optimise e-systems, automation, and AI within Pay Services.
- Identify and deliver cost and efficiency savings, service enhancements, and income generation opportunities.
- Contribute to project work and Trust-wide initiatives that support the EVP.
Team Development & Personal Growth
- Support talent management, coaching, and mentoring across the team.
- Contribute to succession planning and workforce resilience.
- Commit to your own professional development, keeping up to date with payroll legislation and policy changes.
Job description
Job responsibilities
As Deputy Head of Pay Services, your responsibilities will include:
Leadership & Strategy
- Deputise for the Head of Payroll Services/Associate Director of Workforce Services.
- Support the design and delivery of MFTs Pay Services strategy and contribute to organisational goals.
- Lead and manage senior team members, ensuring objectives, appraisals, and personal development plans are in place.
Operations & Compliance
- Oversee the accuracy and timeliness of payroll, pensions, and expenses services.
- Ensure compliance with statutory requirements, HMRC guidance, GDPR, FOI, and Trust policies.
- Support development and monitoring of SLAs and KPIs, providing performance reports and governance assurance.
- Lead on payroll system changes and contribute to functional audits, benchmarking, and surveys.
Customer Service & Communications
- Maintain MFTs reputation for high-quality, customer-focused Pay Services.
- Provide expert advice to staff, managers, and external stakeholders on complex payroll and pensions issues.
- Build strong relationships with recognised trade unions, statutory bodies, and external partners.
- Promote continuous improvement, best practice, and effective knowledge sharing.
Innovation & Improvement
- Drive initiatives to optimise e-systems, automation, and AI within Pay Services.
- Identify and deliver cost and efficiency savings, service enhancements, and income generation opportunities.
- Contribute to project work and Trust-wide initiatives that support the EVP.
Team Development & Personal Growth
- Support talent management, coaching, and mentoring across the team.
- Contribute to succession planning and workforce resilience.
- Commit to your own professional development, keeping up to date with payroll legislation and policy changes.
Person Specification
Essential and Desirable
Essential
- Diploma in relevant subject or equivalent experience
- Experience of managing large transactional, customer focused operational teams
- Knowledge of pensions and payroll policy and procedures, and current Statutory Legislation
- Experience of service and resource planning
- Experience of leading service change and transformation
- Experience of implementing effective quality control measures
Desirable
- Knowledge of ESR and Health Roster system functionality
- Masters' degree in relevant subject
- Management experience within a Payroll Department or Employee Services or Shared Service function, preferably within the NHS.
- Completion of the Mary Seacole programme or equivalent leadership training
Person Specification
Essential and Desirable
Essential
- Diploma in relevant subject or equivalent experience
- Experience of managing large transactional, customer focused operational teams
- Knowledge of pensions and payroll policy and procedures, and current Statutory Legislation
- Experience of service and resource planning
- Experience of leading service change and transformation
- Experience of implementing effective quality control measures
Desirable
- Knowledge of ESR and Health Roster system functionality
- Masters' degree in relevant subject
- Management experience within a Payroll Department or Employee Services or Shared Service function, preferably within the NHS.
- Completion of the Mary Seacole programme or equivalent leadership training
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
Corporate Services Business Unit (CSBU), Trafford General Hospital
Moorside Road
Davyhulme, Manchester
M41 5SL
Employer's website
https://mft.nhs.uk/careers/ (Opens in a new tab)
