Job summary
North Manchester General are seeking a dedicated and resourceful Helpdesk Operator to join our team and provide top-notch support to our valued clients. As the first point of contact for troubleshooting and assistance, you'll play a crucial role in ensuring seamless operations and satisfaction. The ideal candidate will be tech-savvy, customer-focused, and skilled at problem-solving
The hospital is undergoing a huge redevelopment since being brought into MFT umbrella of hospitals. Our vision is to improve the health and quality of life of our diverse population by building an organisation that:
- Excels in quality, safety, patient experience, research, innovation and teaching
- Attracts, develops and retains great people
- Is recognised internationally as a leading healthcare provide
This role is to directly support the Director of Estates in ensuring that the Directorate both creates and supports a caring environment through the delivery of an effective estates service at best value and quality.
Main duties of the job
To work as part of the Estates and Facilities Management (EFM) team to provide a help desk service for EFM colleagues, wards and departments and contractors to access services in relation to reactive maintenance.
The operator will communicate work via the CAFM (Computer Aided Facilities Management Software) systems and radio system effectively and efficiently to ground teams using the CAFM System to record all work and monitor workflow. The operator will always be courteous and polite to all service users .
The post holder will be computer literate and fully conversant with MS Office.
The post holder will be expected to liaise with staff and key stakeholders of all levels and from different organisations; contractor staff and members of the public in person and via the telephone.
The post holder will be expected to professionally receive and greet visitors to the department and competently address any queries whilst exercising discretion, maintaining confidentiality at all times.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- A - level / equivalent or relevant experience
Desirable
- RSA level 3 or above, or NVQ/diploma in administration or business level 4 or ability to demonstrate equivalent experience
- Evidence of professional development
Knowledge and Experience
Essential
- Experience in an CAFM helpdesk system and administrative setting
- Experience of maintaining robust filing systems (paper and electronic).
Desirable
- Previous experience working in an NHS administrative setting
Personal Attributes
Essential
- Ability to work under pressure and manage priorities appropriately
- Able to plan tasks and activities which may require adjustment due to variable workload / interruptions
- Ability to problem solve
- Ability to communicate complex information accurately and appropriately with individuals from across the organisation
- Ability to form effective working relationships with individuals from across the organisation
- Ability to deal appropriately with confidential and or sensitive information
- Collaborative approach and good team worker
- Ability to work under own initiative
- Hard working and diligent
Desirable
- Ability to horizon scan to anticipate challenges or risks to deadlines or milestones
- Ability to influence others to reach a desired outcome
Skills
Essential
- Fully competent in the use of MS Office packages: Outlook, Word, Excel, PowerPoint
- Good time management skills
Person Specification
Qualifications
Essential
- A - level / equivalent or relevant experience
Desirable
- RSA level 3 or above, or NVQ/diploma in administration or business level 4 or ability to demonstrate equivalent experience
- Evidence of professional development
Knowledge and Experience
Essential
- Experience in an CAFM helpdesk system and administrative setting
- Experience of maintaining robust filing systems (paper and electronic).
Desirable
- Previous experience working in an NHS administrative setting
Personal Attributes
Essential
- Ability to work under pressure and manage priorities appropriately
- Able to plan tasks and activities which may require adjustment due to variable workload / interruptions
- Ability to problem solve
- Ability to communicate complex information accurately and appropriately with individuals from across the organisation
- Ability to form effective working relationships with individuals from across the organisation
- Ability to deal appropriately with confidential and or sensitive information
- Collaborative approach and good team worker
- Ability to work under own initiative
- Hard working and diligent
Desirable
- Ability to horizon scan to anticipate challenges or risks to deadlines or milestones
- Ability to influence others to reach a desired outcome
Skills
Essential
- Fully competent in the use of MS Office packages: Outlook, Word, Excel, PowerPoint
- Good time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
