Job summary
Join our Single Point of Access (SPOA) team and help improve access to vital community health services across Manchester and Trafford.
We are looking for proactive and efficient SPOA Administrators to support the delivery of timely, accurate, and compassionate referral and appointment bookings management.As the first point of contact for referrers and service users, you will play a vital role in ensuring seamless access to community health services.
What We're Looking For
Proven administrative experience in a healthcare or customer service environment
Strong communication and interpersonal skills
Ability to work independently and make decisions within defined procedures
Excellent organisational skills and attention to detail
Proficient in using IT systems and managing digital workflows
Why Join Us?
Be part of an innovative, supportive, and forward-thinking team
Opportunities for development and progression within the Manchester/Trafford LCO
Help shape the way local people access community healthcare
Main duties of the job
You will work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford. The role includes following established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders, and ensuring all referrals are managed efficiently from receipt to appointment booking.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- Good standard of numeracy and literacy
- NVQ 3 (or equivalent level knowledge) in administration
- Willingness to undertake continuing professional development
Desirable
- IT qualification or equivalent
Experience
Essential
- Demonstrable experience of working within an office environment
Desirable
- Working within the NHS in a support role
Skills
Essential
- Able to deal confidently and professionally with all members of the MDT including patients and their families
- Ability to analyse information and resolve problems
- Organisation
- Communication
- Experience of service meetings and taking minutes
- Ability to utilise a range of IT programmes, including MO Suite including Access and Powerpoint
Desirable
- Knowledge of the health service
- Knowledge of the Patient Administration systems eg EMIS/HIVE
Person Specification
Qualifications
Essential
- Good standard of numeracy and literacy
- NVQ 3 (or equivalent level knowledge) in administration
- Willingness to undertake continuing professional development
Desirable
- IT qualification or equivalent
Experience
Essential
- Demonstrable experience of working within an office environment
Desirable
- Working within the NHS in a support role
Skills
Essential
- Able to deal confidently and professionally with all members of the MDT including patients and their families
- Ability to analyse information and resolve problems
- Organisation
- Communication
- Experience of service meetings and taking minutes
- Ability to utilise a range of IT programmes, including MO Suite including Access and Powerpoint
Desirable
- Knowledge of the health service
- Knowledge of the Patient Administration systems eg EMIS/HIVE
