Job summary
The Senior Accounts Receivable Assistant is responsible for supporting the Accounts Receivable Manager to minimise bad debt through chasing NHS and associated debtors,ensuring prompt payment of invoices to achieve targets, in accordance with Company Credit Management Policies, practices and procedures.The post holder will be responsible for monitoring of specific Debtor accounts and for the collection of nominated debts, ensuring that the recovery methods used are appropriate to the individual customer's circumstance and are in accordance with the Trust's Financial StandingInstructions and Standing orders and other relevant legislation. This will include ensuring that work is completed in line with local and national timescales and guidance.
Main duties of the job
Issue reminder letters and statements to customers. Manage Customer accounts, working in a proactive manner to collect monies owed tothe Trust effectively and efficiently using all forms of communication; e.g. telephone calls, letters and E-mail.Building professional working relationships with customers.Negotiation and discussion with patients and customers to ensure timely repayment of debt.Calculate and issue repayment arrangements to customers needing to pay byinstalments.Monitor instalment repayments.Investigate discrepancies and queries relating to patient and customer accounts.Analyse data and information with a view to resolving complex discrepancies and disputes.Liaise with other Trust Departments and outside agencies to investigate and resolvequeries and disputes relating to patients and customers' accounts.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- 5 G.C.S.E.s grade A-C, or equivalent, including English and Mathematics.
Desirable
- AAT Technician, part qualified or NVQ 4 qualified, or equivalent
- ECDL
Training and Experience
Essential
- Extensive experience of working within a Debtors/Credit Control section.
- Knowledge and experience of all applications found in "Microsoft Office
Desirable
- Experience of working within an NHS finance function.
- Working knowledge of Integra Ledger system.
Knowledge
Essential
- Extensive knowledge and use of Sales Ledger
- Extensive knowledge of Financial Systems
- Knowledge of relevant accounting standards and other guidance and legislation.
- o Knowledge of the Data Protection Act and other relevant legislation
- o knowledge of small claims procedures and credit control functions
- Speciality knowledge of VAT in relation to income.
- Excellent Negotiation Skills
Desirable
- Understanding of the NHS and the Trust Financial Regime.
- Knowledge of Patient Confidentiality Issues.
- Knowledge of procedures relating to the recovery of income tax deducted at source.
Person Specification
Qualifications
Essential
- 5 G.C.S.E.s grade A-C, or equivalent, including English and Mathematics.
Desirable
- AAT Technician, part qualified or NVQ 4 qualified, or equivalent
- ECDL
Training and Experience
Essential
- Extensive experience of working within a Debtors/Credit Control section.
- Knowledge and experience of all applications found in "Microsoft Office
Desirable
- Experience of working within an NHS finance function.
- Working knowledge of Integra Ledger system.
Knowledge
Essential
- Extensive knowledge and use of Sales Ledger
- Extensive knowledge of Financial Systems
- Knowledge of relevant accounting standards and other guidance and legislation.
- o Knowledge of the Data Protection Act and other relevant legislation
- o knowledge of small claims procedures and credit control functions
- Speciality knowledge of VAT in relation to income.
- Excellent Negotiation Skills
Desirable
- Understanding of the NHS and the Trust Financial Regime.
- Knowledge of Patient Confidentiality Issues.
- Knowledge of procedures relating to the recovery of income tax deducted at source.
