Blood Transfusion Telephone Coordinator

Job summary

We are a CPA and IBMS accredited department serving a major university teaching hospital with many clinical specialities. The laboratories utilise state-of-the-art equipment. We provide a comprehensive range of haematology and blood transfusion laboratory services and specialty diagnostic testing and reference work for leukaemia, haemostasis, thrombosis and haemoglobinopathies.

We are looking for a suitably motivated and enthusiastic individual ideally with laboratory and call handling experience. You will have working knowledge of laboratory areas, including health and safety awareness.

You will be required to work at all Manchester University Hospitals NHS Foundation Trust sites, dependent on the needs of the service. However this post is expected to be based initially at the Oxford Road Site. The department is looking for an individual to work five afternoons/evenings per week Monday to Friday alternating between between13:45 to 18.45 in week one and 16.00 to 21.00 in week two to provide telecommunications support for the blood tranfusion department. However you may be required to work your contracted hours as and when necessary to meet the service needs of the department. Shift patterns will be determined by your line manager and you are required to work your contracted hours as and when necessary to meet the service needs of the department.

Main duties of the job

The Post holder will act as a Telephone coordinator / Medical Laboratory Assistant who will assisting BMSs at a high level of expertise and knowledge provides scientific services to patients and clients as an aid to clinical diagnosis.

The post holder will be expected to handle telephone enquiries to the Blood Transfsuion department regarding sample and product avaialbility. To ensure that all telephone enquiries and orders coming into the Transfusion Laboratory are handled promptly and professionally and details and actions are passed to BMS staff and are appropriately recorded. In addition the tracking of Blood & Blood Components throughout the Trust to ensure appropriate storage and records are kept. The cleaning and disinfection of equipment and laboratory areas and the disposal of tissue and patient samples in accordance with relevant guidelines. This role will require the development of expertise in handling Transfusion calls, good organisation skills and obviously good interpersonal skills. This job may be pressurised and the post-holder needs to be able to perform appropriately under some pressure.

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.