Administrator/Clinic Coordinator

Job summary

Internationally recognised in the field of metabolic disease, the Willink Biochemical Genetics Unit is a Regional Centre for the treatment and investigation of inborn errors of metabolism. Our group of patients have a unique care package involving many different specialties and differing treatment regimes, so it is vital that their appointments are carefully coordinated. As a clinical coordinator you will be responsible for seeing that this happens. As well as booking appointments however, you will also communicate with families locally, nationally and internationally. The coordination of care of our patients is of paramount importance.

On joining the team, the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service. Join us and be part of a team providing seamless and high quality patient service. The role of Clinic Coordinator requires attention to detail, organisation and prioritisation skills and the ability to use initiative. The successful candidate will have excellent communication skills, will demonstrate flexibility and will be committed to improving the patient experience. In exchange, our ongoing commitment to investing in our workforce will result in opportunities for development.

Main duties of the job

The post holder will have responsibility for ensuring patients are seen/treated in a timely manner and in accordance with waiting list principles and relevant target dates as detailed in the Trust Access Policy.

You will be customer focused and calm under pressure, you will have good verbal and written communication skills and be able to cope with a changing/evolving environment and work systems. Computer literacy is also important, although training will be provided on our EPR system and other Trust systems required for the role.

Successful candidates will ensure that all clinics are managed to maximum capacity, escalating shortfalls in line with agreed Standard Operating Procedures (SOP's), and will ensure all clinic activity is outcomed and actioned in a timely manner for reporting at the weekly PTL meeting by the Service Manager and Administration Manager.

Using the electronic patient record system known as HIVE, part of the role will be to review the patient task list and proactively manage patient pathways in line with national targets.

Alongside clinic coordination in this post you will also be expected to undertake administration tasks for the Willink laboratory team such as uploading reports, taking minutes from laboratory meeting, ordering couriers and dealing with telephone queries amongst other tasks.

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.