Job summary
We are seeking a highly motivated and experienced Service Manager (Band 8A) to join our team. This pivotal role supports the Clinical Service triumvirate and is responsible for the operational management of services within the Neurosciences and Trauma Clinical Service and the Paediatric Critical Care Clinical Service. Specialties within this include Neurology, Orthopaedics, Neurosurgery, Spinal Surgery, Burns & Plastics, and Paediatric Critical Care.
The post holder will play a key role in delivering high-quality patient care, meeting performance targets, and driving service improvements.
Main duties of the job
o Support the General Manager in achieving Trust and National Key Performance Indicators.o Develop and implement robust management processes and service plans.o Ensure services are delivered within budget and to agreed specifications.o Lead and deliver key programmes including productivity, efficiency, quality, and workforce initiatives.o Represent the Clinical Service in external and corporate matters.o Develop effective communication and partnerships with internal and external stakeholders.o Oversee procurement, capital planning, and financial management.o Manage and develop staff, ensuring compliance with HR policies and training requirements.o Support clinical governance, quality improvement, and risk management initiatives.o Contribute to strategic planning and service development across Greater Manchester.o Participate in the Specialist Hospital Clinical Group associated oncall duties
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
The Service Manager will be instrumental in ensuring the delivery of high-quality, efficient, and patient-centered services across a diverse range of specialties. Key responsibilities include: Operational management of Neurology, Orthopaedics, Neurosurgery, Spinal Surgery, Burns & Plastics, and Paediatric Critical Care. Driving performance improvement and service transformation. Managing budgets, resources, and workforce planning. Ensuring compliance with clinical governance and quality standards. Engaging with staff and stakeholders to foster a culture of continuous improvement and excellence in care.
Job description
Job responsibilities
The Service Manager will be instrumental in ensuring the delivery of high-quality, efficient, and patient-centered services across a diverse range of specialties. Key responsibilities include: Operational management of Neurology, Orthopaedics, Neurosurgery, Spinal Surgery, Burns & Plastics, and Paediatric Critical Care. Driving performance improvement and service transformation. Managing budgets, resources, and workforce planning. Ensuring compliance with clinical governance and quality standards. Engaging with staff and stakeholders to foster a culture of continuous improvement and excellence in care.
Person Specification
Qualifications
Essential
- Graduate or equivalent level of experience
- Managerial qualification equivalent to post graduate diploma or equivalent experience
- Master's Degree or equivalent experience.
Knowledge
Essential
- Knowledge of specific area acquired through a degree or equivalent experience or training.
- Highly specialist knowledge of managing within a NHS healthcare setting.
- Detailed knowledge and experience of managing capacity, demand and activity.
- Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
- Knowledge and experience of project/programme management.
Training and Experience
Essential
- Proven experience of and demonstrable achievement in managing healthcare services.
- Experience of project management and imaginative planning.
- Experience of managing a diverse team.
- Measurable track record in involving and motivating staff to improve performance
- Experience of successfully managing the implementation of change.
- Evidence of professional leadership, leading to innovation in practice.
- Experience of identifying education and training needs of staff utilising.
- Evidence of continuous professional development.
- Experience in clinical audit/benchmarking.
- Experienced in complaints management.
Desirable
- Experience in workforce planning.
- Experience in setting establishments and using workforce toolkits including dependency tools.
- Experience in R&D.
- Experience of modernising services without additional resources.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Management of resources with a good track record with change management, efficiency savings and financial recovery plans
Skills and Abilities
Essential
- Ability to present highly complex and emotive information clearly and openly with staff.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets.
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to analyse performance, capacity and demand and financial information.
- Excellent numerical and presentational skills.
- Negotiating and influencing skills.
- Ability to make calm rational decisions in the face of adversity.
Desirable
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Strong analytical skills and ability to consider the wider picture.
Attributes
Essential
- Honest.
- Open minded, treats colleagues with dignity and respect.
- Capacity to work with clinicians and staff at all levels.
- Exemplary personal standards of conduct and behaviour.
- Inspires others and leads by example.
Others
Essential
- Mobility to travel across sites.
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas.
Person Specification
Qualifications
Essential
- Graduate or equivalent level of experience
- Managerial qualification equivalent to post graduate diploma or equivalent experience
- Master's Degree or equivalent experience.
Knowledge
Essential
- Knowledge of specific area acquired through a degree or equivalent experience or training.
- Highly specialist knowledge of managing within a NHS healthcare setting.
- Detailed knowledge and experience of managing capacity, demand and activity.
- Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
- Knowledge and experience of project/programme management.
Training and Experience
Essential
- Proven experience of and demonstrable achievement in managing healthcare services.
- Experience of project management and imaginative planning.
- Experience of managing a diverse team.
- Measurable track record in involving and motivating staff to improve performance
- Experience of successfully managing the implementation of change.
- Evidence of professional leadership, leading to innovation in practice.
- Experience of identifying education and training needs of staff utilising.
- Evidence of continuous professional development.
- Experience in clinical audit/benchmarking.
- Experienced in complaints management.
Desirable
- Experience in workforce planning.
- Experience in setting establishments and using workforce toolkits including dependency tools.
- Experience in R&D.
- Experience of modernising services without additional resources.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Management of resources with a good track record with change management, efficiency savings and financial recovery plans
Skills and Abilities
Essential
- Ability to present highly complex and emotive information clearly and openly with staff.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets.
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to analyse performance, capacity and demand and financial information.
- Excellent numerical and presentational skills.
- Negotiating and influencing skills.
- Ability to make calm rational decisions in the face of adversity.
Desirable
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Strong analytical skills and ability to consider the wider picture.
Attributes
Essential
- Honest.
- Open minded, treats colleagues with dignity and respect.
- Capacity to work with clinicians and staff at all levels.
- Exemplary personal standards of conduct and behaviour.
- Inspires others and leads by example.
Others
Essential
- Mobility to travel across sites.
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
