Job summary
Are you looking for a new challenge? If yes, Reproductive Medicine would like to hear from you. We are looking for a motivated individual to join our busy team. The successful candidate will be motivated, able to priorities work loads, build good working relationships and book and plan patients being referred into the service within the agreed RTT timeframe. The successful candidate will work with a large Multidisciplinary Team leading on Endometriosis, Menopause, Recurrent Miscarriage and Gynae Endocrine.
Main duties of the job
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. The Lead PPC will supervise a team of Patient Pathway Coordinators and other junior administrators to ensure high quality of service is achieved through Trust quality standards, Standard Operating Procedures (SOP's) are adhered to and hospital targets are achieved.
Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The post holder will provide a patient focused service that supports a named member of clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. You will lead by example to the other members of your team.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- Good general education with GCSE or equivalent in English at grade C or above
- NVQ level 4 in Business Administration or Customer Care of equivalent
Desirable
Experience
Essential
- Experience of IT and Microsoft Office Systems
- Previously supervisory or line management experience
- Experience of dealing with customer complaints
Desirable
- Experience of patient administration work in an NHS or other healthcare setting
Knowledge
Essential
- Knowledge of healthcare administrative systems and processes
- Knowledge of confidentiality and data protection principles
Desirable
- Understanding of medical terminology
- Knowledge of healthcare pathways and national targets including the pathway of care and RTT
Skills
Essential
- The ability to prioritise tasks effectively without direct supervision
Desirable
- Excellent organisation skills
Person Specification
Qualifications
Essential
- Good general education with GCSE or equivalent in English at grade C or above
- NVQ level 4 in Business Administration or Customer Care of equivalent
Desirable
Experience
Essential
- Experience of IT and Microsoft Office Systems
- Previously supervisory or line management experience
- Experience of dealing with customer complaints
Desirable
- Experience of patient administration work in an NHS or other healthcare setting
Knowledge
Essential
- Knowledge of healthcare administrative systems and processes
- Knowledge of confidentiality and data protection principles
Desirable
- Understanding of medical terminology
- Knowledge of healthcare pathways and national targets including the pathway of care and RTT
Skills
Essential
- The ability to prioritise tasks effectively without direct supervision
Desirable
- Excellent organisation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
