Emergency Department Receptionist

Job summary

Do you have excellent communication and interpersonal skills, lots of initiative, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care? Then read on!

We're one of the country's leading Major Trauma Centers and, accordingly, always at the forefront of new and exciting opportunities within the NHS. We're also one of the busiest departments in the North West and see over 100,000 new patients per year. Supported by an exceptional clinical team of colleagues who work at the forefront of development and innovation, we're consistently looking at ways of improving current working practices too. Indeed, as an ever changing and adapting department, the future is never planned out as we consistently embrace change and new developments.

Main duties of the job

We're looking for an Administrator who's not afraid of change. In fact, we want someone who truly embraces change and innovation and wants to join a diverse team in a busy but rewarding department where they can work both independently and as part of the multi-disciplinary team. Operating within the clearly defined limits of our policies, procedures, protocols and guidelines, and as part of a team, you'll aid the smooth running of the CSU and reflect high quality customer care in all your daily activities. This is a 24/7 facility and means working very flexibly on a rota system that can change at short notice due to short notice absence or the needs of the department.

All training required to undertake the post will be provided, in addition to support for your personal and professional development. And, as well as encouraging your progression, via our appraisal process you'll also have the opportunity to access relevant training i.e. ECDL, NVQ Level 2 in healthcare administration/supervisory skills.

The department is open 24 hours a day, 7 days a week, 365 days a year and as such you will need to be flexible in your approach to working hours. You can expect to do early shifts (approx. 7am to 3pm), late shifts (approx. 2pm to 10pm) and overnight shifts (approx. 9pm to 7.30am).

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.