Job summary
MFT Employee Health and Wellbeing (EHW) Service provides specialist advice and support regarding employee health issues to MFT employees and managers as well as to a variety of external clients.
The EHW Service is a multidisciplinary team who are based across various locations comprising of OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team our main priority is to create a dynamic approach to maximise employee health, wellbeing and productivity
To support the EHW Service we are currently looking to recruit an Admin support member to join our team whilst completing an Apprenticeship in Level 2 or 3 Business Assistant depending on experience , you will be fully integrated within the service, working with EHW colleagues at a variety of locations across the MFT sites including, Wythenshawe, Oxford Road, North Manchester, Withington and Trafford.
Main duties of the job
Assisting with the management of the EHW generic email inbox in a timely manner and within agreed service level agreement categorising to the appropriate team.Dealing promptly with a wide range of enquiries from internal and external customers both orally, in writing and communicating appropriately and flagging up to the line manager unresolved issues/problems as they arise.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE or equivalent in English and Maths or equivalent experience
Desirable
- Educated to high GCSE Level
- ECDL qualification
Experience
Essential
- Computer literate; experience of Microsoft packages and databases.
Desirable
- Experience of working in a customer service environment.
Personal Atributes
Essential
- Ability to prioritise and plan workload
- Able to deal confidently with customers
- Ability to multi-task and work under pressure
Knowledge
Essential
- IT Good analytical skills to support the production of management reports
- Knowledge of a range of clerical procedures
Desirable
- Understanding of IT generally
- Knowledge of NHS or EHW Policies and procedures
- Understanding of data protection and medical confidentiality
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE or equivalent in English and Maths or equivalent experience
Desirable
- Educated to high GCSE Level
- ECDL qualification
Experience
Essential
- Computer literate; experience of Microsoft packages and databases.
Desirable
- Experience of working in a customer service environment.
Personal Atributes
Essential
- Ability to prioritise and plan workload
- Able to deal confidently with customers
- Ability to multi-task and work under pressure
Knowledge
Essential
- IT Good analytical skills to support the production of management reports
- Knowledge of a range of clerical procedures
Desirable
- Understanding of IT generally
- Knowledge of NHS or EHW Policies and procedures
- Understanding of data protection and medical confidentiality
