Job summary
Exciting opportunities have arisen to join Manchester and Trafford Local Care Organisations as an Administrator. The roles available is based at Meadway health centre in Sale.
Main duties of the job
Providing effective and efficient clerical and administrative support to Community Health and Integrated Neighbourhood teams.
Coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.
Be the first point of contact and a focal point for the services requiring clear communication and liaison skills.
Work as part of a team at a community base and provide cross cover at other bases during periods of staff absence or increased workload in other teams.
Liaise closely with the multidisciplinary team ensuring the consistent delivery of service. It is essential that the post-holder is able to work flexibly as part of a team to deliver the service requirement.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- NVQ 3 or working towards
- GCSE English or equivalent
Desirable
- European Computer Driving License (ECDL) or similar
Knowledge
Essential
- Able to demonstrate highly developed clinical practice
- IT skills
- Awareness of the wider NHS agenda
- Awareness of national and local strategic direction/frameworks
Desirable
- Enhanced communication skills training
Experience
Essential
- Customer Service Experience
- Experience in prioritising
- Responsible for dealing with all enquiries and correspondence made by post, email, telephone, prioritising accordingly all correspondence and message, drawing attention to any marked "Urgent"
- Experience of working within a call centre environment
- Experience of working with a variety of software packages
Desirable
- Working knowledge of the patient record system EMIS
- Previous experience in delivering a patient focused service for the District Nurse Service, Community Enhanced Care and Single Point of Access (TLCO)
Person Specification
Qualifications
Essential
- NVQ 3 or working towards
- GCSE English or equivalent
Desirable
- European Computer Driving License (ECDL) or similar
Knowledge
Essential
- Able to demonstrate highly developed clinical practice
- IT skills
- Awareness of the wider NHS agenda
- Awareness of national and local strategic direction/frameworks
Desirable
- Enhanced communication skills training
Experience
Essential
- Customer Service Experience
- Experience in prioritising
- Responsible for dealing with all enquiries and correspondence made by post, email, telephone, prioritising accordingly all correspondence and message, drawing attention to any marked "Urgent"
- Experience of working within a call centre environment
- Experience of working with a variety of software packages
Desirable
- Working knowledge of the patient record system EMIS
- Previous experience in delivering a patient focused service for the District Nurse Service, Community Enhanced Care and Single Point of Access (TLCO)
