Job summary
Following the introduction of HIVE, our electronic patient record system, the roles and processes for our administrative staff have changed significantly. Our consultants and some of our specialist nurses need a new kind of support to help them support patients through our complex pathways. We are a fabulous team and are looking for new people to join us. You might be at the beginning of your career and want to gain some experience to grow into more senior administrative/managerial roles in the future. You might want a career change and move into the NHS for the first time. Or you might already on that journey and want to gain some difference experience.
Main duties of the job
We're looking for people who are keen to develop, are organised and adaptable. You do need to have good computer skills and be able to follow rules and regulations in terms of our responsibilities in managing patients waiting for appointments and treatments.
You will need to have good communication skills and enjoy working with different colleagues across the organisation. You should also feel comfortable talking to patients either on the telephone or face to face.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. Were creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so youll benefit from a scale of opportunity that is nothing short of extraordinary.
Weve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
Were proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. Whats more, were excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. Were creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so youll benefit from a scale of opportunity that is nothing short of extraordinary.
Weve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
Were proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. Whats more, were excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Person Specification
Qualifications
Desirable
- oBusiness Administration Level 2 or equivalent experience
- oA*- C GCSE in English & A* - C GCSE in Math Or equivalent
Experience
Essential
- oExperience of working in an office environment
Desirable
- oExperience of working in the NHS or other Healthcare setting
Skills
Essential
- oExperience dealing with customer complaints and customer care.
- oComputer and typing skills
Desirable
- oGood organisation skills and willingness to learn
- oUnderstanding of medical terminology
- oKnowledge of NHS service provision including the pathway of care and RTT
Personal Attributes
Essential
- oWillingness to develop good interpersonal, verbal and written communication skills. Team player who is ready to take ownership Flexible, responsive approach to work. Committed to a "Patient/Client First" philosophy. Good track record of attendance and time keeping
Desirable
- oEvidence of ability to prioritise workload and work without direct supervision. Able to deal very sensitively and non confrontationally with colleagues, patients and relatives.
Person Specification
Qualifications
Desirable
- oBusiness Administration Level 2 or equivalent experience
- oA*- C GCSE in English & A* - C GCSE in Math Or equivalent
Experience
Essential
- oExperience of working in an office environment
Desirable
- oExperience of working in the NHS or other Healthcare setting
Skills
Essential
- oExperience dealing with customer complaints and customer care.
- oComputer and typing skills
Desirable
- oGood organisation skills and willingness to learn
- oUnderstanding of medical terminology
- oKnowledge of NHS service provision including the pathway of care and RTT
Personal Attributes
Essential
- oWillingness to develop good interpersonal, verbal and written communication skills. Team player who is ready to take ownership Flexible, responsive approach to work. Committed to a "Patient/Client First" philosophy. Good track record of attendance and time keeping
Desirable
- oEvidence of ability to prioritise workload and work without direct supervision. Able to deal very sensitively and non confrontationally with colleagues, patients and relatives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
